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Software Advice IndustryView: Patient Perspectives on Telemedicine

Software Advice's primary research on patient interest in adopting telemedicine.

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Software Advice IndustryView: Patient Perspectives on Telemedicine

  1. 1. Software Advice IndustryView: Patient Interest in Adopting Telemedicine Trends and best practices from the industry
  2. 2. Telemedicine and telehealth services, in which medical visits are conducted via software on a secure videoconferencing platform, can help increase provider efficiency while providing a convenient service. As videoconferencing and remote monitoring technology continues to advance, telemedicine is increasingly becoming a part of routine medical care. ! To learn how providers can use this technology to better serve patients, Software Advice conducted a survey gauging public interest in virtual medical visits as a tool for diagnosing and treating minor illnesses. Abstract
  3. 3. Seventy-five percent of patients are at least “moderately interested” in using videoconferencing software for a virtual visit in lieu of an in-person office visit. Seventy-Five Percent Interested in Telemedicine 0% 20% 40% 60% 80% 100% Extremely interested Not at all interested
  4. 4. Just 16 percent of patients say they would prefer to go to the ER for a minor ailment if they also had access to a health care provider via videoconferencing. Patients Prefer Virtual Visit Over ER Visit Strongly prefer telemedicine 28% Somewhat prefer telemedicine 43% Neutral12% Somewhat prefer ER12% Strongly prefer ER4%
  5. 5. When asked about their most recent virtual visit, patients favored high quality of care (21 percent) and not having to travel to the appointment (21 percent). Telemedicine Users Enjoy Quality of Care, Comfort of Home Percent of sample High quality of care Don't have to travel Comfort of home Quick access to care Shorter wait time Easy to use Avoid waiting room Cost effective 0% 5% 10% 15% 20% 25%
  6. 6. Twenty-one percent of patients find the lack of in-person interaction troublesome, with many pointing out that the visit was “less personal” than an in-person visit. Telemedicine Users Miss In-Person Interaction Percent of sample Missing in-person interaction Technical issues No physical exam Low quality of care Uncomfortable with video Cannot read body language Not enough time spent Security concerns Other 0% 5% 10% 15% 20% 25%
  7. 7. Current telemedicine users report that the technology has improved satisfaction with and involvement in their medical care. Satisfaction and Involvement Improve with Telemedicine Significantly increases Significantly decreases Satisfaction Involvement 0% 20% 40% 60% 80% 100%
  8. 8. A majority of patients (56 percent) are unsure if their health insurance provides coverage for telemedical visits. Most Patients Unsure If Insurance Covers Telemedicine Not sure56% Does not cover telemedicine 24% Does cover telemedicine 20%
  9. 9. As of January 2014, 22 U.S. states currently require insurers to reimburse for telemedicine visits and in-office visits equally. Twenty-Two States Provide Coverage for Telemedicine
  10. 10. Fifty-eight percent of survey respondents are male; 41 percent are female and 1 percent prefer not to disclose their gender. Fifty-Eight Percent of Respondents Are Male Male58% Female41% Prefer not to disclose 1%
  11. 11. Almost half (48 percent) of survey respondents are between the age of 25 and 34. Forty-Eight Percent of Respondents Aged 25 - 34 Percent of sample 18 - 24 25 - 34 35 - 44 45 - 54 54 - 64 65+ 0% 10% 20% 30% 40% 50%
  12. 12. The highest percentage of respondents have an annual income of less than $25,000 (23 percent). Twenty-Three Percent Report Income Below $25,000/year $100,000 or more8% Less than $25,00023% $25,000 - $34,99916% $35,000 - $49,99920% $50,000 - $74,99922% $75,000 - $99,99910%
  13. 13. Read the full report Get free price quotes on top medical software Get unbiased reviews & free demos on top medical software Learn More About Medical Software Read Report Get Free Quotes Get Free Demos
  14. 14. Software Advice™ is a trusted resource for software buyers. We provide detailed reviews and research on thousands of software applications. Our team of software advisors provides free telephone consultations to help buyers build a shortlist of systems that will meet their needs. For more information, visit Software Advice is a Gartner company. Gartner (NYSE: IT) is the world's leading information technology research and advisory company. For more information, visit @SoftwareAdvice /company/software-advice @SoftwareAdvice/SoftwareAdvice