Government and Education: IT Tools to Support Your Hybrid Workforce

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@solarwinds
IT Tools to Support
Your Hybrid Workforce
Government and Education Webinar
August 17, 2021

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@solarwinds
Speaker Introductions
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
Mike McDowell
Senior Government Sales Engineer
michael.mcdowell@solarwinds.com
703.386.2616 (office)

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@solarwinds
Agenda
• SolarWinds overview
• Improving network monitoring
• Centralizing and simplifying
log management
• Using IT service management
and remote support tools to
improve resolution rates
• Demonstration
• Additional resources
• Q&A

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@solarwinds
SolarWinds at a Glance
1. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 15, 2020.
2. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2019. June 17, 2020. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring
Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service
by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact
and are subject to change without notice.
3. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number.
We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer.
#1
in network
management1
300,000+
customers in 190 countries3
60+
IT management
products
Every branch of the DoD and
nearly every civilian and
intelligence agency
150,000+ registered members of THWACK®, our global IT community
Founded in 1999
More than 3,200
employees globally
Austin, TX headquarters
Reston, VA, government office
30+ offices globally
Leader
in remote monitoring and
management
#3
in systems
management2
Growing security
portfolio
498 of the
Fortune 500®

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@solarwinds
What Is SolarWinds ITOM?
IT operations management. Simplified.
IT Ops
On-Premises Public Cloud
Service Management
IT
Security
Database Performance Management
Network Management
Infrastructure Management
IT Security
DevOps
Private Cloud
Wherever IT sits
All things IT Whoever
manages IT
performance
Application Performance Management

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The IT Landscape Is Complex and Everchanging

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Hybrid Workforce Challenges
• Supporting a mix of on-site and remote staff remains a challenge for
IT operations management
• Improving infrastructure performance is always a priority because it
affects staff productivity, morale, and the ability to achieve one’s
mission
• Improving IT operations management and end-user support starts
with visibility into your infrastructure performance
• IT staff members need the right tools to efficiently deploy upgrades,
monitor systems, track trouble tickets, and support on-site and
remote users

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@solarwinds
SolarWinds IT Operations Management (ITOM)
• Monitoring the availability and performance of the full IT stack upon
which applications run
• Aligning people, processes, and technology to make sure all incidents and
changes to IT services and infrastructure are managed efficiently
• Deploying and operating some security controls to help assure
compliance and protect both applications, systems, and data against bad
actors
• Doing all of the above in a way that does not take extraordinary levels of
budget, effort, and/or time to achieve

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Infrastructure Management
SolarWinds® ipMonitor® (IPM)
Use Cases
Essential up/down and performance monitoring for
networks, servers, and applications
Distinctive competency
• Monitor network devices, servers, and
applications from one console
• Receive alerts for availability and performance
issues
• Monitor network status on maps and NOC view
• Minimize downtime by automating remediation
actions
• Enhance monitoring with built-in reports and
dashboards
• Multi-vendor support

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Key Features
ipMonitor (IPM)
• Quickly discovers infrastructure and recommends
SmartMonitor settings—designed to make setup simple
and fast
• Provides an easy-to-use web interface and network maps
for clear, at-a-glance views of your environment
• Sends customizable alerts and reports to help ensure
you’re the first to know about network issues or
application failures
• Minimizes downtime with automated remediation
capabilities
• Simulates end-user experience for web and other
applications
• Uses standard SNMP and WMI for agentless monitoring
of applications and systems
• Includes an embedded web server and database,
designed for a simple, integrated installation experience
without the hassle or expense of installing separate
components

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@solarwinds
Kiwi CatTools®
Affordable network configuration management
for small business networks
See efficiency
Schedule automatic backup activities and roll out
configuration changes to multiple devices at the same time
Increase control
Pre-schedule changes to your network device
configurations to occur only on the devices you
choose, and only when you want them to.
Improve security
Get alerted on changes to your network
equipment, so you can head off any malicious
activities.
Failsafe your IT
Quickly roll back your configuration changes when
needed to avoid issues before their impact is felt.

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@solarwinds
Kiwi CatTools
• Automate backup network device configuration
• Schedule backup activity for custom time intervals
• Built in TFTP server to support backup activity via TFTP
• Perform configuration changes on multiple devices simultaneously
• Using TFTP Server, apply configuration files to various devices
• Easily roll back to previous good configuration when necessary
• Detect and alert configuration changes
• Send email notifications
• Track unauthorized changes and security risks
Schedule Automated Network Configuration Backups
Perform Bulk Configuration Changes on Network Devices
Issue Security With Configuration Change Alerting

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@solarwinds
Kiwi CatTools
• Compare current device configurations with the most recent backup
• Compare running and startup configurations
• View and analyze comparisons on the console or generate a report
• Issue commands from easy-to-use console
• Limits requirement to use CLI
• Update device password or banner
• Perform inter-device pings and more
• Many out-of-the-box reports in HTML and text formats
• Send reports and statistics via email
• Out-of-the-box support for IPv4 and IPv6 devices
• Cisco®, HP®, 3Com®, Enterasys, F5®, Huawei®, Juniper®, and more
Compare Device Configurations and Analyze Changes
Perform Network Device Management From One Console
Generate Configuration and Device Information Reports
Multi-Vendor Device Support

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@solarwinds
Kiwi Syslog® Server
Affordable software to manage syslog messages, SNMP
traps, and Windows event logs
Deploy Quickly
Start collecting syslog messages, SNMP traps, and Windows®
event log data from your IT infrastructure in minutes.
Monitor real-time logs
Display and monitor logs on a secure and intuitive web interface
Respond to messages
Send email, run programs, or forward data when selected
messages arrive.
Troubleshoot Issues
Centralize logs from systems and network devices to
quickly pinpoint issues.
Maintain regulatory compliance
Implement log retention requirements of PCI, DSS, SOX,
HIPAA, FISMA, and more.

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@solarwinds
Kiwi Syslog Server
• Supports unlimited number of devices for syslog collection
• Handles up to two million messages per hour
• Supports log collection from IPv4 and IPv6 devices
• Centralized, easy-to-use web console
• View, search, and filter syslog messages
• Up to 25 customizable log display views
• Generate graphs of syslog statistics over specific time periods
• Intelligent alert functionality
• Email and instant message alerts
• Play a sound on alert
• Send pager notifications
• SMS notifications
Powerful and Robust Syslog Server
Centralized Syslog Monitoring
Advanced Syslog Alerting

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@solarwinds
Kiwi Syslog Server
• Trigger email notifications and reports
• Run scripts or external programs
• Log to a file, Windows event log, or database
• Split written logs by device, IP, hostname, date, or other variables
• Forward syslog messages, SNMP traps (v1, v2, v3) to another host
• Monitor Windows Events using the free tool
Event Log Forwarder for Windows
• Perform log management actions on the Windows events
• Helps you meet SOX, PCI-DSS, FISMA, and other regulations
• Log syslog messages to disk, files, and ODBC-compliant databases
• Schedule and run automated archive and clean-up tasks
• Implement log retention policy
• Schedule log management actions
• Compress, encrypt, move, rename, delete
Built-In Actions to React to Syslog Messages
Forward Windows Events to Kiwi Syslog Server
Retain and Archive Logs

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@solarwinds
Kiwi Syslog Server
• Forward to other syslog hosts and SIEM management systems.
• Receive, compress, and securely transport syslog messages from
• Distributed Network Devices
• Servers
• *Requires Kiwi Secure Tunnel – Free Option
Forward Syslog Messages and SNMP Traps
Securely Transport Logs Over Any Network

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@solarwinds
Service Management
• Expand your service management strategy to enable streamlined
processes, improved communication, and increased user satisfaction
• Automated ticket routing and workflows mean the right people receive
the right requests
• Customize your service catalog and incident submission form to ensure
you receive the necessary information to meet user expectations
• Leverage self-service solutions and knowledgebases to provide users
with faster solutions to common problems

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@solarwinds
IT Services Management and Remote-Control Tools
• SolarWinds Web Help Desk® provides help desk ticketing and asset
management
• SolarWinds Service Desk offers a cloud-based ITIL suite for
service, incident, change, and release management
• SolarWinds Dameware® Remote Support provides remote control
and systems management tools
• SolarWinds Dameware Remote Everywhere delivers the tools IT
professionals need in a cloud-based, remote support solution

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@solarwinds
DEMO

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@solarwinds
Resources
• Product pages
• ipMonitor
• Kiwi CatTools
• Kiwi Syslog Server
• Web Help Desk
• Service Desk
• Dameware Remote Support
• Dameware Remote Everywhere
• Whitepapers
• Monitoring 101
• Monitoring 201

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@solarwinds
Q&A
Call government or education
sales:
877.946.3751
Contact federal sales:
federalsales@solarwinds.com
Contact state and local
government sales:
governmentsales@solarwinds.com
Contact education sales:
educationsales@solarwinds.com

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@solarwinds
Upcoming SolarWinds Webinars
Leverage Automation to
Improve IT Operations
September 14, 2021
2 p.m. – 3 p.m. ET
Register here.
Improving Application
Performance
September 9, 2021
2 p.m. – 3 p.m. ET
Register here.

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@solarwinds
Contact Us
• Call government sales: 877.946.3751
• Email government sales: Federal federalsales@solarwinds.com
State and local governmentsales@solarwinds.com
Education educationsales@solarwinds.com
• Visit our THWACK® government group: http://thwack.com/government
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit our government website: http://www.solarwinds.com/government
• Visit our education website: https://www.solarwinds.com/solutions/education-it-solutions
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
Let us know how we can help you

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@solarwinds
THANK
YOU

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@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide,
LLC or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration
in other countries. All other SolarWinds trademarks, service
marks, and logos may be common law marks or are registered or
pending registration. All other trademarks mentioned herein are
used for identification purposes only and are trademarks of (and
may be registered trademarks) of their respective companies.

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