Government and Education Webinar: Leverage Automation to Improve IT Operations
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During this interactive webinar, our presenter discussed how automation can improve support levels and maximize your resources. He also reviewed how SolarWinds® IT operations management (ITOM) solutions can help with alerts, configuration management, capacity planning, and cyberthreat response and prevention. Attendees learned about: Alerts—leverage intelligent alerting to notify the appropriate staff members and use thresholds to trigger alerts Configuration management—for networks, back up and standardize configs and automate repetitive tasks during upgrades; for systems, establish baselines and get notified of changes Capacity planning—monitor system capacity and get notified when trends indicate shortages will occur; get virtualization recommendations based on data from your environment Threat response—establish conditions for active responses to automatically make changes to deter active cyberthreats
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Government and Education Webinar: Leverage Automation to Improve IT Operations
- 1. 1 @solarwinds Leverage Automation to Improve IT Operations Government and Education Webcast September 14, 2021
- 2. 2 @solarwinds Speaker Introductions © 2021 SolarWinds Worldwide, LLC. All rights reserved. Kevin Davalos Government Sales Engineer, Intermediate kevin.davalos@solarwinds.com 512.498.6056 (office)
- 3. 3 @solarwinds Agenda © 2021 SolarWinds Worldwide, LLC. All rights reserved. • SolarWinds® overview • Leveraging automation to improve IT operations • Alerts, configuration management, capacity planning, and threat response • SolarWinds products to help • Demonstration • Additional resources • Q&A
- 4. 4 @solarwinds SolarWinds at a Glance 1. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 15, 2020. 2. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2019. June 17, 2020. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice. 3. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer. #1 in network management1 300,000+ customers in 190 countries3 60+ IT management products Every branch of the DoD and nearly every civilian and intelligence agency 150,000+ registered members of THWACK®, our global IT community Founded in 1999 More than 3,200 employees globally Austin, TX headquarters Reston, VA, government office 30+ offices globally Leader in remote monitoring and management #3 in systems management2 Growing security portfolio 498 of the Fortune 500® © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 5. 5 @solarwinds What Is SolarWinds ITOM? IT operations management. Simplified. IT Ops On-Premises Public Cloud Service Management IT Security Database Performance Management Network Management Infrastructure Management IT Security DevOps Private Cloud Wherever IT sits All things IT Whoever manages IT performance Application Performance Management © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 6. 6 @solarwinds The IT Landscape Is Complex and Ever-Changing © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 7. 7 @solarwinds Leverage Automation to Improve IT Operations • Alerts—leverage intelligent alerting to notify the appropriate staff members and use thresholds to trigger alerts • Configuration management—for networks, back up and standardize configs and automate repetitive tasks during upgrades; for systems, establish baselines and get notified of changes • Capacity planning—monitor system capacity and get notified when trends indicate shortages will occur; get virtualization recommendations based on data from your environment • Threat response—establish conditions for active responses to automatically make changes to deter active cyberthreats © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 8. 8 @solarwinds Best Practices and Tips for Alerting • Use the out-of-the-box alerts as templates • Enable out-of-the-box alerts • Restrict who receives alerts • Plan which devices to monitor • Establish dependencies © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 9. 9 @solarwinds Alerting Overview • Alert Manager • Creating alerts • Alert preconfiguration tasks • Alert properties • Alert trigger and reset conditions • Alert and reset actions • Node status • Utilizing groups © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 10. 10 @solarwinds Advanced Alerting • Alert management and escalation • Utilizing baselines and thresholds • Creating custom properties • Defining object dependencies • Capacity planning • Using alerts to ensure a persistent issue is present • SWQL functions • Alert Lab on THWACK (includes example alerts from other users) © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 11. 11 @solarwinds Reducing Alert Noise • Complex trigger conditions • Alerts with multi-element triggers • Use duration in the alert trigger • The “Do Not Alert” alert • Send alerts to specific contacts • Alerts with device-specific thresholds • Single alert when multiple devices go down • Event correlation alerts (Y after X) © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 12. 12 @solarwinds Configuration Management • Leverage network configuration baselines to identify configuration drift and standardize on compliant configurations • Utilize network configuration change automation to update multiple devices (this includes firmware updates) • Set up a network configuration change management system to prevent unauthorized config changes • Leverage real-time detection and tracking of system and application changes using system configuration management • Monitor and improve server and application compliance using a system configuration management policy engine • Use the data analytics to visualize data © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 13. 13 @solarwinds Capacity Planning and Analysis • Monitoring tools provide visibility into your infrastructure and let you gather updated device, utilization, and dependency data • Device discovery and bandwidth analysis • Reestablish baselines and understand new normal to reset alert thresholds • System and application discovery and dependency mapping • Application dependency changes, including databases and storage • VMs and storage can be hard to track, and a unified view of physical and virtual resources is key • Network capacity planning • Bandwidth capacity planning • Server capacity planning • Virtualization and virtual machine capacity planning • Storage capacity planning © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 14. 14 @solarwinds Automated Threat Detection and Response • Threat detection • Correlate event logs with threat intelligence • Security information and event management (SIEM) products perform continuous threat detection monitoring and alerting • Automate responses to cyberthreat detection • Incident response • Increase response capabilities as threats grow • Configure alarms for specific threat incidents so you can transition into response mode • Configure incident responses to complex threats © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 15. 15 @solarwinds SolarWinds Products to Help © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 16. 16 @solarwinds Gather Device, Utilization, and Dependency Data and Set Alerts • SolarWinds Network Performance Monitor (NPM) discovers network devices and computers and offers network alerts and capacity planning • SolarWinds NetFlow Traffic Analyzer (NTA) monitors network traffic, bandwidth utilization, and throughput and analyzes network traffic patterns; supports threshold alerts • SolarWinds Server & Application Monitor (SAM) discovers applications, creates dependency maps, monitors server utilization, and creates an asset inventory; supports preconfigured and custom alerts • SolarWinds User Device Tracker (UDT) monitors connected devices, discovers and stores MAC addresses connected to your network, and maintains histories © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 17. 17 @solarwinds Configuration Management • SolarWinds Network Configuration Manager (NCM) helps obtain and maintain device data, tracks which network devices are operating and their locations, and includes life cycle management reports; alert on config changes • SolarWinds Server Configuration Monitor (SCM) tracks server hardware and software inventory and configuration changes © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 18. 18 @solarwinds Capacity Planning • NPM and NTA leverage baselines and utilization data to support capacity planning • SAM monitors server capacity and resource usage for capacity planning • SolarWinds Virtualization Manager (VMAN) provides virtual machine capacity planning • VM resource planning • Run what-if modeling scenarios • Optimize VM placement • SolarWinds Storage Resource Monitor (SRM) monitors the health, performance, and capacity of multi-vendor storage © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 19. 19 @solarwinds Threat Response • SolarWinds Security Event Manager (SEM) is a lightweight, ready-to- use, and affordable security information and event management solution • Key Features • Centralized log collection and normalization • Automated threat detection and response • Integrated compliance reporting tools • Intuitive dashboard and user interface • Built-in file integrity monitoring © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 20. 20 @solarwinds DEMO © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 21. 21 @solarwinds Alerting Resources for Orion Platform Products • Review Success Center article on Orion® Platform alerting • Review Success Center article on reducing noise in the Orion Platform alerting • Visit the Alert Lab on THWACK • View SolarWinds Lab™ Episode #42: All About Alerts • Review advanced alerting blog posts from SolarWinds Head Geek™ Leon Adato • Advanced Reporting Part 1: Re-Creating the “All Alerts" Resource With Extras • Advanced Reporting Part 2: Making Web-Based Reports Do Your Bidding • Advanced Alert Reporting Part 3: Hyperlinks in Data Output • Advanced Alert Reporting Part 4: Creating an Acknowledge Link Where Once There Was None Let us know how we can help you © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 22. 22 @solarwinds Q&A © 2021 SolarWinds Worldwide, LLC. All rights reserved. Call government or education sales: 877.946.3751 Contact federal sales: federalsales@solarwinds.com Contact state and local government sales: governmentsales@solarwinds.com Contact education sales: educationsales@solarwinds.com
- 23. 23 @solarwinds Upcoming SolarWinds Webcast Data Visualization With Relational Views and Mapping September 22, 2021 2 – 3 p.m. ET Register here. © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 24. 24 @solarwinds Contact Us • Call government sales: 877.946.3751 • Email government sales: Federal federalsales@solarwinds.com State and local governmentsales@solarwinds.com Education educationsales@solarwinds.com • Visit our THWACK government group: http://thwack.com/government • Download a free trial: http://www.solarwinds.com/downloads/ • Visit our government website: http://www.solarwinds.com/government • Visit our education website: https://www.solarwinds.com/solutions/education-it-solutions • Follow us on LinkedIn: https://www.linkedin.com/company/solarwinds-government Let us know how we can help you © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 25. 25 @solarwinds THANK YOU © 2021 SolarWinds Worldwide, LLC. All rights reserved.
- 26. 26 @solarwinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.
Editor's Notes
- [I thought about doubling the graphic to show how supporting local and remote issues/tech is twice as hard]
- Use the out-of-the-box alerts as templates SolarWinds recommends using the alerts that are included when you install the product as templates for your new alerts. Find an alert similar to the one you want to create and then click Duplicate & Edit in the menu bar. Fields are pre-populated so you can skip to specific parts of the Alert Wizard where there’s data you want to change. Enable out-of-the-box alerts If there are out-of-the-box alerts that match your monitoring needs, enable them in your environment. You can customize the alert actions for those alerts. If you want to modify the conditions, use the alert as a template. Restrict who receives alerts During your initial evaluation and testing, send alerts to a few people instead of to a large distribution list. This can prevent overloading your email server while you fine tune your alerts. Plan which devices to monitor To reduce the number of alerts sent out, consider which devices are most important. For example, you may want to receive alerts only for mission-critical interfaces instead of every interface on a device. Establish dependencies Establish dependencies to prevent you from receiving duplicate alerts that stem from a single network event. For example, you may want to be emailed if servers in your server farm go down, but if the router goes down and the servers can no longer be polled, you do not want to receive notifications for your servers.
- See this success center page for webpages on each of these topics- https://support.solarwinds.com/SuccessCenter/s/article/Alerting-resources-for-Orion-Platform-products Navigate to the Alert Manager – How to find the Alert Manager. Creating alerts – How to create an alert. Alert preconfiguration tasks – Some alert actions require additional setup. Set Alert properties – Basic properties of alerts. Define the conditions that must exist to trigger an alert – Introduction to alert trigger conditions. Define the conditions that must exist to reset an alert – Introduction to alert reset conditions. Define what happens when an alert is triggered – Introduction to alert actions. Define what happens when the alert is reset – Introduction to alert reset actions
- If you go to this page, there are subpages for each bullet – https://documentation.solarwinds.com/en/success_center/orionplatform/Content/Onboarding/Core-OB_Parent_Reduce_Alert_Noise.htm Complex trigger conditions Alerts with multi-element triggers Use duration in the alert trigger The “Do Not Alert” alert Send alerts to specific contacts Alerts with device-specific thresholds Single alert when multiple devices go down Event correlation alerts (Y after X)
- [for talking points and demo track, see links for SW use cases or success center documentation]
- [for talking points and demo track, see links for SW use cases]
- [skipping other resources because links to use cases and products and in previous slides]