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Orion Advanced Alert Training For SolarWinds Customers
Orion NPM Customer Training <ul><li>This presentation is a SolarWinds customer training on Orion Network Performance Monit...
<ul><li>A big “Howdy” from SolarWinds </li></ul><ul><li>based in Austin, Texas </li></ul><ul><ul><li>Brandon Shopp– Sr. Pr...
Housekeeping <ul><li>Can you hear me now? </li></ul><ul><ul><li>If not, use the GoToWebinar chat or Q&A panel to let us kn...
Agenda <ul><li>Introduction to Orion Advanced Alerts </li></ul><ul><ul><li>How Alerts Work </li></ul></ul><ul><li>Advanced...
How Advanced Alerts Work How Alerts Work – A Look Under the Hood
Advance Alert Manager <ul><li>Launching the Interface  </li></ul><ul><li>Quick Tour </li></ul>Interface Demo
<ul><li>Condition Group Types </li></ul><ul><ul><li>All  = logical AND </li></ul></ul><ul><ul><li>Any  = logical OR </li><...
Question #1 <ul><li>Which alert feature allows sending an email when an alert condition exists? </li></ul><ul><li>A. Condi...
Question #1 <ul><li>Which alert feature allows sending an email when an alert condition exists? </li></ul><ul><li>A. Condi...
Alert Example #1 <ul><li>Launching and Configuring Simple Alerts </li></ul><ul><ul><li>WAN Peak Alert: Alert when a WAN in...
Alert Example #1 <ul><li>Configuring a Simple Alert </li></ul><ul><ul><li>WAN Peak Alert: Alert when a  WAN  interface uti...
Alert Example #2 <ul><li>Configuring a Simple Alert for an Extended Condition </li></ul><ul><ul><li>WAN Sustained High Usa...
<ul><li>If Suppression Condition is True, the Alert is Suppressed Regardless of the Alert Condition. </li></ul><ul><ul><li...
<ul><li>If Suppression Condition is True, the Alert is Suppressed Regardless of the Alert Condition. </li></ul><ul><ul><li...
Complex Alert with Suppression <ul><li>Create an Alert for a Gateway Device Failure </li></ul><ul><li>Suppress Device Down...
Complex Alert with Suppression <ul><li>Configuring a Complex Alert </li></ul><ul><ul><li>Create a Custom Property for and ...
<ul><li>Allows for Alert Notifications </li></ul><ul><ul><li>Send Email </li></ul></ul><ul><ul><ul><li>Ticket system integ...
Other Orion Alert Types <ul><li>Basic Alerts </li></ul><ul><ul><li>Most all functionality exists in Advanced Alerts </li><...
Question #2 <ul><li>What are Alert Variables used for? (Choose two.)  </li></ul><ul><li>A. To play a sound </li></ul><ul><...
Question #2 <ul><li>What are Alert Variables used for? (Choose two.)  </li></ul><ul><li>A. To play a sound </li></ul><ul><...
<ul><li>Issue will be in one of three areas </li></ul><ul><ul><li>1 - Alert Condition </li></ul></ul><ul><ul><ul><li>Error...
Thwack Alert Lab! <ul><li>A cross product forum dedicated to helping user quickly solve issues with alerts </li></ul><ul><...
Question #3 <ul><li>Advanced Alerts function by: </li></ul><ul><li>A. Sending SNMP queries for each alert type </li></ul><...
Question #3 <ul><li>Advanced Alerts function by: </li></ul><ul><li>A. Sending SNMP queries for each alert type </li></ul><...
Orion NPM Customer Training <ul><li>This presentation is a SolarWinds customer training on Orion Network Performance Monit...
Where to learn more… <ul><li>Documentation </li></ul><ul><ul><li>http://www.solarwinds.com/support/Orion/docs/OrionAdminis...
<ul><li>Thank you for attending! </li></ul><ul><li>To learn more or to download free 30-day trials of </li></ul><ul><li>So...
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Network Performance Monitor (NPM) Advanced Alerting Training Slide 1 Network Performance Monitor (NPM) Advanced Alerting Training Slide 2 Network Performance Monitor (NPM) Advanced Alerting Training Slide 3 Network Performance Monitor (NPM) Advanced Alerting Training Slide 4 Network Performance Monitor (NPM) Advanced Alerting Training Slide 5 Network Performance Monitor (NPM) Advanced Alerting Training Slide 6 Network Performance Monitor (NPM) Advanced Alerting Training Slide 7 Network Performance Monitor (NPM) Advanced Alerting Training Slide 8 Network Performance Monitor (NPM) Advanced Alerting Training Slide 9 Network Performance Monitor (NPM) Advanced Alerting Training Slide 10 Network Performance Monitor (NPM) Advanced Alerting Training Slide 11 Network Performance Monitor (NPM) Advanced Alerting Training Slide 12 Network Performance Monitor (NPM) Advanced Alerting Training Slide 13 Network Performance Monitor (NPM) Advanced Alerting Training Slide 14 Network Performance Monitor (NPM) Advanced Alerting Training Slide 15 Network Performance Monitor (NPM) Advanced Alerting Training Slide 16 Network Performance Monitor (NPM) Advanced Alerting Training Slide 17 Network Performance Monitor (NPM) Advanced Alerting Training Slide 18 Network Performance Monitor (NPM) Advanced Alerting Training Slide 19 Network Performance Monitor (NPM) Advanced Alerting Training Slide 20 Network Performance Monitor (NPM) Advanced Alerting Training Slide 21 Network Performance Monitor (NPM) Advanced Alerting Training Slide 22 Network Performance Monitor (NPM) Advanced Alerting Training Slide 23 Network Performance Monitor (NPM) Advanced Alerting Training Slide 24 Network Performance Monitor (NPM) Advanced Alerting Training Slide 25 Network Performance Monitor (NPM) Advanced Alerting Training Slide 26

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Network Performance Monitor (NPM) Advanced Alerting Training

For more information on NPM, visit: http://www.solarwinds.com/network-performance-monitor.aspx

Watch this webcast: http://www.solarwinds.com/resources/webinars/CustomerTraining/Orion/NPM/Advanced-Alerting/

In this Video Tutorial, learn how to configure Advanced Alerts in Orion Network Performance Monitor (NPM).

The advanced network alerting capabilities in Orion NPM enable you to quickly and easily configure alerts to respond to hundreds of different network scenarios, including multiple condition checks. That means you’ll always be the first to know about any network issues. Within Orion NPM, you can:
• Define device dependencies
• Configure network alerts for correlated events (alert if X and Y are true)
• Set up network alerts for sustained conditions (alert if Y is true for more than 5 minutes)
• Escalate network alerts automatically
• Ensure you don’t receive unnecessary alerts and prevent floods of useless messages

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Network Performance Monitor (NPM) Advanced Alerting Training

  1. 1. Orion Advanced Alert Training For SolarWinds Customers
  2. 2. Orion NPM Customer Training <ul><li>This presentation is a SolarWinds customer training on Orion Network Performance Monitor (NPM.) If you are not a SolarWinds customer, we recommend downloading & installing a 30-Day Trial evaluation of Orion NPM so you can follow along & understand the material being presented better. </li></ul><ul><li>SolarWinds Trials to Download: </li></ul><ul><li>Orion Network Performance Monit or – Download Now>> </li></ul>
  3. 3. <ul><li>A big “Howdy” from SolarWinds </li></ul><ul><li>based in Austin, Texas </li></ul><ul><ul><li>Brandon Shopp– Sr. Product Manager </li></ul></ul><ul><ul><li>Chris LaPoint - Sr. Product Manager </li></ul></ul><ul><ul><li>Andy McBride – Technical Support Specialists </li></ul></ul><ul><ul><li>Kate Asaff – Field Application Engineer </li></ul></ul><ul><li>Today’s Topic: Training on Orion Advanced Alerts </li></ul><ul><li>Who is SolarWinds? </li></ul><ul><ul><li>Dude, if you don’t’ know this </li></ul></ul><ul><ul><li>you’re on the wrong webcast… </li></ul></ul>Introduction
  4. 4. Housekeeping <ul><li>Can you hear me now? </li></ul><ul><ul><li>If not, use the GoToWebinar chat or Q&A panel to let us know. </li></ul></ul><ul><li>How do you win the free stuff? </li></ul><ul><li>How do you ask questions? </li></ul><ul><li>Will this thing be recorded? </li></ul><ul><li>Ask lots of questions </li></ul>
  5. 5. Agenda <ul><li>Introduction to Orion Advanced Alerts </li></ul><ul><ul><li>How Alerts Work </li></ul></ul><ul><li>Advanced Alert Manager Interface </li></ul><ul><ul><li>Navigating the Interface </li></ul></ul><ul><ul><li>Condition Groups </li></ul></ul><ul><ul><li>Configuring a Simple Alert </li></ul></ul><ul><ul><li>Alert Actions and Escalations </li></ul></ul><ul><ul><li>Suppression </li></ul></ul><ul><ul><li>Using Custom Properties </li></ul></ul><ul><ul><li>Using Alert Variables </li></ul></ul><ul><li>Common Problems </li></ul><ul><ul><li>Troubleshooting </li></ul></ul><ul><li>Resources </li></ul><ul><ul><li>What’s Available Now </li></ul></ul><ul><ul><li>What’s New </li></ul></ul><ul><li>Q&A </li></ul>
  6. 6. How Advanced Alerts Work How Alerts Work – A Look Under the Hood
  7. 7. Advance Alert Manager <ul><li>Launching the Interface </li></ul><ul><li>Quick Tour </li></ul>Interface Demo
  8. 8. <ul><li>Condition Group Types </li></ul><ul><ul><li>All = logical AND </li></ul></ul><ul><ul><li>Any = logical OR </li></ul></ul><ul><ul><li>Not all and None - Don’t use </li></ul></ul><ul><ul><ul><li>Trigger if not all of the following are true: </li></ul></ul></ul><ul><ul><ul><ul><li>Node is Up </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Node Name is Chef </li></ul></ul></ul></ul><ul><ul><ul><li>This alert will now trigger any time a node is in any state other than up, but it will also trigger if the node name is anything other than Chef, which would make this alert pretty much useless. </li></ul></ul></ul><ul><li>Embedded condition groups </li></ul><ul><ul><li>Follow the left alignment </li></ul></ul>Condition Groups
  9. 9. Question #1 <ul><li>Which alert feature allows sending an email when an alert condition exists? </li></ul><ul><li>A. Condition Groups </li></ul><ul><li>B. Alert Actions </li></ul><ul><li>C. Reset Actions </li></ul><ul><li>D. Suppression </li></ul>
  10. 10. Question #1 <ul><li>Which alert feature allows sending an email when an alert condition exists? </li></ul><ul><li>A. Condition Groups </li></ul><ul><li>B. Alert Actions </li></ul><ul><li>C. Reset Actions </li></ul><ul><li>D. Suppression </li></ul>
  11. 11. Alert Example #1 <ul><li>Launching and Configuring Simple Alerts </li></ul><ul><ul><li>WAN Peak Alert: Alert when a WAN interface utilization exceeds 95% </li></ul></ul><ul><ul><li>Add reset condition </li></ul></ul>
  12. 12. Alert Example #1 <ul><li>Configuring a Simple Alert </li></ul><ul><ul><li>WAN Peak Alert: Alert when a WAN interface utilization exceeds 95% </li></ul></ul><ul><ul><li>Add reset condition </li></ul></ul><ul><ul><li>Add time of day, day of week qualifiers </li></ul></ul><ul><ul><li>Add alert and reset actions with variables </li></ul></ul><ul><ul><li>Test the alert </li></ul></ul>
  13. 13. Alert Example #2 <ul><li>Configuring a Simple Alert for an Extended Condition </li></ul><ul><ul><li>WAN Sustained High Usage Alert: Alert when a WAN interface utilization exceeds 75% for 2 polling periods </li></ul></ul><ul><ul><ul><li>Can be a symptom of an application or protocol request loop issue </li></ul></ul></ul>
  14. 14. <ul><li>If Suppression Condition is True, the Alert is Suppressed Regardless of the Alert Condition. </li></ul><ul><ul><li>Example #1 – Direct Suppression </li></ul></ul><ul><ul><ul><li>Alert condition: Node down </li></ul></ul></ul><ul><ul><ul><li>Suppression condition: node name = Lab router </li></ul></ul></ul><ul><ul><ul><li>Result = if a node exists in SQL database with the name “Lab router”, then all node down alerts will be suppressed for this alert. </li></ul></ul></ul>Suppression Examples
  15. 15. <ul><li>If Suppression Condition is True, the Alert is Suppressed Regardless of the Alert Condition. </li></ul><ul><ul><li>Example #1 - </li></ul></ul><ul><ul><ul><li>Alert condition: Node down </li></ul></ul></ul><ul><ul><ul><li>Suppression condition: node name = Lab router </li></ul></ul></ul><ul><ul><ul><li>Result = if a node exists in SQL database with the name “Lab router”, then all node down alerts will be suppressed for this alert. </li></ul></ul></ul><ul><ul><li>Example #2 – Embedded Suppression </li></ul></ul><ul><ul><ul><li>Alert condition: Simple condition group </li></ul></ul></ul><ul><ul><ul><ul><li>Trigger Alert when All of the following apply </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Alert Status is equal to Down </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Node Name not equal Lab router (Suppression condition) </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Result: Alert will only fire when device other than lab router is down </li></ul></ul></ul>Suppression Examples
  16. 16. Complex Alert with Suppression <ul><li>Create an Alert for a Gateway Device Failure </li></ul><ul><li>Suppress Device Down Alerts for Devices Behind Gateway </li></ul>
  17. 17. Complex Alert with Suppression <ul><li>Configuring a Complex Alert </li></ul><ul><ul><li>Create a Custom Property for and assign to all devices in the remote site </li></ul></ul><ul><ul><li>Create an alert for custom property is true AND node is status is not equal to up </li></ul></ul><ul><ul><li>Suppress if IP Address = Address is Gateway Address AND node status is not equal to up </li></ul></ul><ul><li>Create a second, separate alert </li></ul><ul><ul><li>Alert if IP Address = Address of Gateway AND Node Status is not equal to up </li></ul></ul>
  18. 18. <ul><li>Allows for Alert Notifications </li></ul><ul><ul><li>Send Email </li></ul></ul><ul><ul><ul><li>Ticket system integration </li></ul></ul></ul><ul><ul><li>Send syslog message or SNMP trap </li></ul></ul><ul><ul><li>Play a sound </li></ul></ul><ul><ul><li>Execute a script of program </li></ul></ul><ul><ul><li>Send a Windows Net message </li></ul></ul><ul><ul><li>Lots more – see Orion Admin Guide </li></ul></ul><ul><li>Variables Allow for Specific Alert Messages </li></ul><ul><ul><li>What exactly triggered </li></ul></ul><ul><ul><li>What was affected </li></ul></ul><ul><ul><li>Lots of others </li></ul></ul>Adding Alert Actions and Variables
  19. 19. Other Orion Alert Types <ul><li>Basic Alerts </li></ul><ul><ul><li>Most all functionality exists in Advanced Alerts </li></ul></ul><ul><li>Syslog Alerts </li></ul><ul><ul><li>Defined in Syslog Alerts/Rules UI. reset conditions, actions and ability to filter by host, message string, etc </li></ul></ul><ul><li>Trap Alerts </li></ul><ul><ul><li>Defined in Trap Alerts/Rules UI. Allows for filtering, parsing, thresholds and alert actions. </li></ul></ul>
  20. 20. Question #2 <ul><li>What are Alert Variables used for? (Choose two.) </li></ul><ul><li>A. To play a sound </li></ul><ul><li>B. To indicate the alert trigger </li></ul><ul><li>C. To indicate the affected devices </li></ul><ul><li>D. Suppression </li></ul>
  21. 21. Question #2 <ul><li>What are Alert Variables used for? (Choose two.) </li></ul><ul><li>A. To play a sound </li></ul><ul><li>B . To indicate the alert trigger </li></ul><ul><li>C. To indicate the affected devices </li></ul><ul><li>D. Suppression </li></ul>
  22. 22. <ul><li>Issue will be in one of three areas </li></ul><ul><ul><li>1 - Alert Condition </li></ul></ul><ul><ul><ul><li>Errors in condition logic </li></ul></ul></ul><ul><ul><ul><ul><li>Conditions impossible to meet </li></ul></ul></ul></ul><ul><ul><ul><li>Suppression killing all triggers </li></ul></ul></ul><ul><ul><li>2 - Alert Action </li></ul></ul><ul><ul><ul><li>Error in external program or script </li></ul></ul></ul><ul><ul><ul><li>Email issues </li></ul></ul></ul><ul><ul><li>3 - Alert is OK but test is invalid </li></ul></ul><ul><ul><ul><li>Check test logic and alert criteria </li></ul></ul></ul><ul><ul><li>What to do if you get hopelessly stumped? </li></ul></ul><ul><ul><ul><li>Announcing the …….. </li></ul></ul></ul>Troubleshooting Alerts
  23. 23. Thwack Alert Lab! <ul><li>A cross product forum dedicated to helping user quickly solve issues with alerts </li></ul><ul><ul><li>Orion and modules (IP SLAM, APM, IPAM) </li></ul></ul><ul><ul><ul><li>Basic and advanced alerts, trap alerts, syslog alerts </li></ul></ul></ul><ul><ul><li>IP Monitor </li></ul></ul><ul><ul><li>Designated Alert Gurus </li></ul></ul><ul><ul><ul><li>Both from SW and the thwack community </li></ul></ul></ul><ul><ul><ul><li>Help other users and become an Alert Guru! </li></ul></ul></ul><ul><ul><li>Paste screen shot of problem your alert or export alert and share </li></ul></ul>
  24. 24. Question #3 <ul><li>Advanced Alerts function by: </li></ul><ul><li>A. Sending SNMP queries for each alert type </li></ul><ul><li>B. Performing SQL queries of the Orion database for the alert trigger </li></ul><ul><li>C. Listening for traps or syslog messages </li></ul><ul><li>D. Keeping all alert conditions in memory comparing live SNMP </li></ul>
  25. 25. Question #3 <ul><li>Advanced Alerts function by: </li></ul><ul><li>A. Sending SNMP queries for each alert type </li></ul><ul><li>B. Performing SQL queries of the Orion database for the alert trigger </li></ul><ul><li>C. Listening for traps or syslog messages </li></ul><ul><li>D. Keeping all alert conditions in memory comparing live SNMP </li></ul>
  26. 26. Orion NPM Customer Training <ul><li>This presentation is a SolarWinds customer training on Orion Network Performance Monitor (NPM.) If you are not a SolarWinds customer, we recommend downloading & installing a 30-Day Trial evaluation of Orion NPM so you can follow along & understand the material being presented better. </li></ul><ul><li>SolarWinds Trials to Download: </li></ul><ul><li>Orion Network Performance Monit or – Download Now>> </li></ul>
  27. 27. Where to learn more… <ul><li>Documentation </li></ul><ul><ul><li>http://www.solarwinds.com/support/Orion/docs/OrionAdministratorGuide.pdf </li></ul></ul><ul><li>Videos </li></ul><ul><ul><li>http://www.solarwinds.com/geek </li></ul></ul><ul><li>Community </li></ul><ul><ul><li>http://www.thwack.com </li></ul></ul><ul><ul><li>The New Alert Lab thwack forum! </li></ul></ul><ul><ul><ul><li>Dedicated forum to solving alerting issues </li></ul></ul></ul><ul><li>Technical Reference </li></ul><ul><ul><li>Thwack Content Exchange - Understanding Orion Advanced Alerts </li></ul></ul><ul><li>Technical Support </li></ul><ul><ul><li>http://www.solarwinds.com/support/ </li></ul></ul>
  28. 28. <ul><li>Thank you for attending! </li></ul><ul><li>To learn more or to download free 30-day trials of </li></ul><ul><li>SolarWinds products visit: www.SolarWinds.com </li></ul><ul><li>Contact information </li></ul><ul><li>Josh Stephens, Head Geek </li></ul><ul><li>[email_address] </li></ul><ul><li>twitter: sw_headgeek </li></ul><ul><li>Blog: http://thwack.com/blogs/geekspeak/ </li></ul><ul><li>p.s. Remember to renew your maintenance!!! </li></ul>Summary and Q&A
  • limcharles

    May. 10, 2021
  • WahyudinDjohan

    Feb. 19, 2019
  • NeerajYadav51

    Jun. 26, 2017

For more information on NPM, visit: http://www.solarwinds.com/network-performance-monitor.aspx Watch this webcast: http://www.solarwinds.com/resources/webinars/CustomerTraining/Orion/NPM/Advanced-Alerting/ In this Video Tutorial, learn how to configure Advanced Alerts in Orion Network Performance Monitor (NPM). The advanced network alerting capabilities in Orion NPM enable you to quickly and easily configure alerts to respond to hundreds of different network scenarios, including multiple condition checks. That means you’ll always be the first to know about any network issues. Within Orion NPM, you can: • Define device dependencies • Configure network alerts for correlated events (alert if X and Y are true) • Set up network alerts for sustained conditions (alert if Y is true for more than 5 minutes) • Escalate network alerts automatically • Ensure you don’t receive unnecessary alerts and prevent floods of useless messages

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