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Solita webinar: Tech is easy - culture is hard

We are living in the era of transformative technologies such as data utilization, AI and machine learning. These are enabling companies to create new businesses and services and improve their efficiency and competitiveness. However, to get results and value from data for business, it is never just about the technology but always about people and culture. How to become truly data-driven and tackle the challenges of changing the way an organization works?

• How to get started
• How to identify what needs to change
• How to lead change in a complex environment
• The pitfalls and patterns often encountered when enabling organisations to become more data-driven and agile

Presentation material of webinar hosts Marko Taipale, Principal Consultant, and Olli Lindroos, Data Business Designer, Solita. Watch the recording of the webinar: https://register.gotowebinar.com/recording/7676788387895966732

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Solita webinar: Tech is easy - culture is hard

  1. 1. Tech is easy - Culture is hard Thu, Sep 26, 2019 – Webinar ©SolitaOy
  2. 2. Meet Marko & Olli Marko Taipale Principal Consultant, Solita marko.taipale@solita.fi +358405786447 Olli Lindroos Data Business Designer, Solita olli.Lindroos@solita.fi +358504911448
  3. 3. I have an idea - We need a platform!
  4. 4. But wait for it...
  5. 5. But wait for it... Development 2m
  6. 6. But wait for it... Development Deployment 6m 3wk2m
  7. 7. But wait for it... Development DeploymentDesign 6m6m 3wk2m1m
  8. 8. But wait for it... Development DeploymentDesign Resourcing 6m6m 3wk2m1m 1d
  9. 9. But wait for it... Development DeploymentDesign Resourcing Customer approval 6m6m 6m 2h 3wk2m1m 1d
  10. 10. But wait for it... Development DeploymentDesign Resourcing Customer approval Internal approval 6m6m 6m1m 2h 3wk2m1m 1d2h
  11. 11. But wait for it... Development DeploymentDesign Resourcing Customer approval Internal approval 6m6m 6m1m 2h 3wk2m1m 1d2h 4m 24m
  12. 12. Culture change is a complex challenge Obvious Approach: sense → categorize → respond What works: Best practice
  13. 13. Culture change is a complex challenge Obvious Complicated Approach: sense → categorize → respond What works: Best practice Approach: sense → analysis → respond What works: Good practice
  14. 14. Culture change is a complex challenge Obvious ComplicatedComplex Approach: sense → categorize → respond What works: Best practice Approach: sense → analysis → respond What works: Good practice Approach: probe → sense → respond What works: Emergent practice
  15. 15. Culture change is a complex challenge Disorder Obvious ComplicatedComplex Chaotic Approach: sense → categorize → respond What works: Best practice Approach: sense → analysis → respond What works: Good practice Approach: probe → sense → respond What works: Emergent practice Approach: act → sense → respond What works: Novel practice
  16. 16. How to lead a complex change Identify what needs to change (gather insight) Learn Measure Experiment (Pivot / Persevere) Amplify and/or Dampen behaviors
  17. 17. What happened... Development DeploymentDesign Resourcing Customer approval Internal approval 6m6m 6m1m 2h 3wk2m1m 1d2h 4m 24m
  18. 18. What happened... Design, Dev & Ops Customer approval Internal approval 1m 2h 3m2h 3m <5m 1w Time Improvement
  19. 19. Summary of Pitfalls Lack of vision - How we behave & What we do when we are data-driven? It’s about technology or processes This is complicated - We can plan through this 321
  20. 20. Summary of Pitfalls Measuring wrong thing - Clicks vs conversion to action Lack of contact with internal or external customer 6 Lack of organisational support - it’s not enough that you hire few data scientists 54

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