Retail banking- December 2017 Solved Assignments

1. WWW.SMUSOLVEDASSIGNMENTS.COM
GET SOLVED ASSIGNMENTS
VISIT WWW.SMUSOLVEDASSIGNMENTS.COM
Or Mail us at solvemyassignments@gmail.com
WHATSAPP NUMBER- 9967480770
Internal Assignment Applicable for December 2017 Examination
Retail Banking
Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking
products offered to Retail Banking customers (10 Marks)
Q.2. Recently there has been an advent of alternative banking channels being available at several
locations. Give you views on whether these new distribution channels of banking are a boon for
customers or are they too many unnecessary distribution of channels. (10 Marks)
Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the
major performance evaluation parameters for the banks. Give your views on the following with
reference to customer service given by banks
a) Between public sector banks or private banks, who do you think is better in providing better
customer service and why? What should the other type of bank do to better themselves on
customer service? (5 Marks)
b) Nowadays almost all banking operations are being offered through mobile based applications.
Do you think this is easily preferable by customers, or is it too much dependence on technology?
Give your reasons. (5 Marks)
GET SOLVED ASSIGNMENTS
VISIT WWW.SMUSOLVEDASSIGNMENTS.COM
Or Mail us at solvemyassignments@gmail.com
WHATSAPP NUMBER- 9967480770