In 2017, 60% of the US population will be a digital banking user. The challenges to meet the demands of a more engaged customer is increasing as the banking experience becomes less formal and easier to deliver. Building a better customer experience starts with how you handle your data to leverage accountable, actionable analytics. To take this on, FIS had to overcome the challenge posed by increasing data volumes and data velocity, enterprise level operational complexity and requirements, and work with antiquated traditional techniques. Within a year we transformed to Apache Spark and Databricks, providing thousands of financial institutions the ability to build better relationships with their customers by understanding the behaviors and interactions in digital banking.

1. FIS Global
Accelerating Digital
Intelligence in FinTech
Aaron Colcord
Director of Engineering,Data and Analytics

2. Who is
FIS Global?
• One of the largest global
FinTech companies
• Customers are banks and credit unions
• Ecosystem of products and services
built around core banking
• We’re selling to the captive audience of
the install base
• A FinTech startup’s dream
• We’re FIS Digital Finance, Mobile Data & Analytics

3. Our expectations have shifted subtly over time
Digital Transformation Journey
We are all Agents of Transformation
We are all on a digital transformation journey
The way we understand the capabilities
We’ll be talking about what we’ve learned along the way

4. The Evolution of Banking
"financial institution," late
15c., from either Old Italian
banca or Middle French banque
(itself from the Italian word), both
meaning "table" (the notion is
of the moneylender's exchange
table), from a Germanic source
(compare Old High German
bank "bench"); see bank
(n.2).

5. Digital Banking Adoption

6. Banking Behavioral Shift
6xmore Digital
Interactions
9xmore Digital
Interactions
Online + Mobile
Online + Mobile
Branch
Branch + ATM

7. Data Enhancing Relationships
• The Uberization of
retail banking is
really difficult
• Thwarted by legacy
systems and thinking
• Data is key to getting
us from here to there

8. GOALS
1
2
3
Deliver and expand business data
Adapt data needs quickly
Transform and grow data competency

9. CHALLENGES
ONE
Technical
Debt
TWO
Internal
& External
Resistance
THREE
Security,
Compliance
& Regulation

10. VOLUME • VELOCITY • VARIETY
Volume
VelocityVariety
THE
3 V’s

11. VOLUME • VELOCITY • VARIETY
Volume
VelocityVariety

12. VOLUME • VELOCITY • VARIETY
Business Growth, Proliferation of Devices,Higher Engagement

13. VOLUME • VELOCITY • VARIETY

14. VOLUME • VELOCITY • VARIETY

15. VOLUME • VELOCITY • VARIETY

16. VOLUME • VELOCITY • VARIETY

17. VOLUME • VELOCITY • VARIETY

18. VOLUME • VELOCITY • VARIETY
Volume
VelocityVariety

19. VOLUME • VELOCITY • VARIETY

20. VOLUME • VELOCITY • VARIETY

21. VOLUME • VELOCITY • VARIETY

22. 4. VOLUME • VELOCITY • VARIETY

23. VOLUME • VELOCITY • VARIETY

24. VOLUME • VELOCITY • VARIETY
Processing ginormous amounts of data with much more being produced

25. VOLUME • VELOCITY • VARIETY
Increasing
Expectations,
new verticals,
flexible data
Volume
VelocityVariety

26. VOLUME • VELOCITY • VARIETY

27. Benefits
Merging known techniques with
new technology is not impossible.
• • •
Data has potential, find it!
• • •
Technologies exist to solve big problems.

28. Customer Solution
• Comprehensive capabilities
through a complete platform
• Diverse user experience
• All built on the same framework
• Leveraging bank grade
infrastructure and services
• Interfacing through pre-existing as
well as custom integrations

29. Thank You.