Helping people out can give you a sense of fulfillment deep down inside. And it feels even better if the ones you helped express their appreciation through simple gestures that say “thanks”. In the customer service industry, the most common way people show their gratitude is through positive feedback. It may not seem much, but the thoughts of customers are vital both to you and the company as they are determinants of how well your performance is. So, whether you’re in a customer care call center or part of the back office support, here are some steps to score high on your survey. Read more: http://www.spi-global.com/blog/think-tank/plus-points-agents-guide-attaining-positive-customer-feedback/