SplunkLive! Customer Presentation – Oscar Health- NYC

1. A new kind of health insurance.

2. A new kind of health insurance.

3. Hi, we’re Oscar,
a new kind of
health insurance
company.
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4. 4
Mackenzie is the head of systems at Oscar Health Insurance in
New York City. His team is responsible for all servers, systems,
security, and services to ensure they are available, secure, and
properly architected.
Prior to Oscar, Mackenzie was on the SRE team at Tumblr where
he helped serve up over 18 billion page views a month.
Mackenzie’s first exposure to Splunk was rolling out a 1.5TB/day
installation at MTV Network/Viacom back in 2011.
Mackenzie Kosut

5. Notepad Syndrome
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6. querying sanity since 2013™
DBConnect
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7. Ut enim ad minima veniam, quis
nostrum exercitationem ullam corporis
suscipit laboriosam, nisi ut aliquid ex ea
commodi consequatur? Quis autem vel
eum iure reprehenderit qui in ea
voluptate velit esse quam nihil molestiae
consequatur, vel illum qui dolorem eum.
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Querying a database from Splunk

8. Ut enim ad minima veniam, quis
nostrum exercitationem ullam corporis
suscipit laboriosam, nisi ut aliquid ex ea
commodi consequatur? Quis autem vel
eum iure reprehenderit qui in ea
voluptate velit esse quam nihil molestiae
consequatur, vel illum qui dolorem eum.
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Querying and charting a Database

9. 9
“Hi, I have a
question about
my most recent medical
claim.”

10. 10
¯_(ツ)_/¯

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16. This was just the start.
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17. Suddenly we had a central place to
query any data within our organization.
Splunk was no
longer just a tool
for IT.
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18. Quick view of our member
demographics broken out by plan, age,
and gender.
Member
Demographics
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Finance Team

19. Dependents aging out: dependents
already 26 or turning 26 this year with
no rider
Medicare aging out: members already
65 or turning 65 this year
Members termed for aging out and
affected family members
Aging Out Report
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Eligibility Team

20. Total count of effective policy holders
not cancelled and NO qualifying event
date
Total count of effective policy holders
not cancelled
Policy holders effective 1st of month
Total count of effective members not
cancelled and NO qualifying event date
People Effective
1st of a month
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Sales Team

21. Top Providers by ID (physicians only)
Top Providers by ID (non-physicians)
Top Hospitals by ID
Common
Providers
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Provider Network Team

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Operations Team

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Operations Team

24. We were growing quickly and soon the
data team wasn’t able to support all the
requests coming in.
How do you scale?
Realistically who
has the resources
to build this?
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Seriously.
Give us more
data. Now.

25. There are people in your organization
who know your data, know how to query
it, and know how to help other teams.
Identify these people and empower
them.
Identify the
Power Users
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Data
Customer Service
Medical Management
Insurance Operations
Developers
Sales
Finance
Executives
Design
Eligibility
Product Managers
SRE
0 15 30 45 60

26. This is where new ideas and reports are
born and shared with the team.
The Oscar
Playground
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27. This is where new ideas and reports are
born and shared with the team.
The Oscar
Playground
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Created by our
Medical Staff.

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Auditing, Logging, and Compliance

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Did I Mention Data Models?

39. - Go home and install Splunk
- Install DBConnect
- Query Stuffs
- Make beautiful things
- Make the world a better place.
Your To Do List
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40. Splunk Professional Service’s Data Team:
Pete Sicillia
Archana Ganapathi
Tom Lagatta
Special Shoutout
40
Archana Pete Tom

41. Thank You,Mackenzie Kosut
mackenzie@hioscar.com
LinkedIn: mackenziekosut
Venmo: @bankofamerica
Yo: @mkosut