Customer Discovery by Startup Essentials & Apremy - Tec de Monterrey campus Santa Fe Mexico City - Global Entrepreneurship Summer School (GESS) - 13sep16
Evidence-Based Entrepreneurship: Lean Startup + Customer Development + Business Model Validation
Lecture on how to do Customer Discovery Interviews and how to approach to Evidence-Based Business Model Creation
Similar to Customer Discovery by Startup Essentials & Apremy - Tec de Monterrey campus Santa Fe Mexico City - Global Entrepreneurship Summer School (GESS) - 13sep16
Similar to Customer Discovery by Startup Essentials & Apremy - Tec de Monterrey campus Santa Fe Mexico City - Global Entrepreneurship Summer School (GESS) - 13sep16 (20)
Customer Discovery by Startup Essentials & Apremy - Tec de Monterrey campus Santa Fe Mexico City - Global Entrepreneurship Summer School (GESS) - 13sep16
15. “Startups fail not because they
aren’t able to create products/
services, they fail because
they can’t find customers for
those products/services.
Why don’t we develop
customers before we develop
products/services?”
Steve Blank
19. #StartUp - #LeanStartup
StartUp
Organization in SEARCH of a REPEATABLE
and SCALABLE business model.
Lean StartUp
Startup focused in generating VALUE
avoiding any kind of waste.
21. #ScientificMethod
Scientific Method
“ A m e t h o d o f p r o c e d u r e t h a t h a s
characterized natural science since the 17th
century, consisting in systematic observation,
measurement, and experiment, and the
formulation, testing, and modification of
hypotheses.“
The Oxford English Dictionary
56. 9) Follow your intuition and dig in
Find the “Why” behing the “What”
57. 10) Repeat and paraphrase to confirm you
understood correctly
58. 11) At the end of the interview, ask customer to refer
you to other customers to talk to
DON’T FORGET!!!
(Startups fail because they don’t find customers)
60. 13) Customers don’t know what they want. Make
them talk about their problematic situations and their
behaviour. Avoid getting them talk about their
emotions.
(Present and past stories on how they behave)
66. • Filter Question
• Tell me about how is like when…
• Describe the last time that happen…
• How does that process work for you?
• Have you tried several ways to do it?
• Who makes the decisiones throughout
that process?
Exploration Questions Guide