2. Mobile Engagement
Applications for iPhone and Android
L´Oréal Make up Genius
L’ORÉAL PARiS privée
L’ORÉAL Shade Genius
L’ORÉAL Studio Line #TXTMYSTYLE
L´Oréal Finance
QR Codes
Smartphone / tablet-optimized content
SEO
Display ads
Customer Experience Design
3. L'ORÉAL Mobile focus points
SPECIALS (Why
should they
download/use
it?)
ENGAGEMENT
CUSTOMER
RETENTION
PROSPECT
ATTENTION
LIVE PRODUCT
TESTING VIA
CAMERA
NEWS AND
EVENTS
SOCIAL MEDIA
CONNECTION
6. Campaign Make Up Genius App
„I want to easily try the right make up looks for me
– comfortably from home.“
Strategy
Developing the 1st virtual high standard makeup
tester
Using algorithms to identify faces in real-time
Technology from Hollywood studios
Smartphone as mirror
7. Campaign Make Up Genius App
Free – real-time results – integrated barcode scanner to
purchase favorite products – huge makeup category –
do it from home – look adapts to facial expressions
8. Campaign Make Up Genius App
Complete looks from makeup artists – Android & iOS –
31 languages – compatible with mobile and tablet –
small data – save as photo – share
9. Campaign Make Up Genius App
Results
High attention from media
Positive reviews on AppStore
14 million downloads worldwide
4.7 million in China
Raising brand awareness
11. Campaign L'ORÉAL PARiS privée
„As a L'ORÉAL customer, I want to constantly
receive special offers, bonus points and check
products before sales launch.“
Strategy
It‘s all about customer retention
Providing exclusive content
Rewarding system for L'ORÉAL customer
Analysing data, wants and needs
13. Campaign L'ORÉAL PARiS privée
Free – Log in with user
name and password
– account with Beauty
Stars for purchases –
choose premiums –
exclusive tombola –
exclusive privée
makeup product
14. Campaign L'ORÉAL PARiS privée
Special beauty tests and checks – test and
review products before sales launch – customer
service – iOS and Android – receipt scanner –
share
PERSONALIZED CONTENT
15. Campaign L'ORÉAL PARiS privée
Results
Increasing customer engagement
More receipts handed in for bonus points
Connection to social media
Improving customer satisfaction
Analysing data and providing relevant content
Special offers
Letting them test & review products
16. Short-term mobile campaign
Development of
own camera filter
„Cateye“ including
brand logo on
Snapchat
For smartphone
and tablet
Smartphone as
mirror
Relation to Genius
Makeup tester App