12Return is returns management software for branded and retail companies that streamlines the authorization, transportation, processing and settlement of product returns from consumers and business customers.

1. Returns Management Software

2. Our story:
1:
We have been in your shoes and dealt with the returns problem as well.
2:
We decided to fix the problem once and for all.

3. From 2004-2007 I seriously got involved with product returns at Solectron
Corporation (today part of Flex Corporation).
Every day we received between 2,000-5,000 products which we then
returned to OEMs or repair vendors for value recovery (warranty
redemption, repair, recycling) for a next forward supply chain. Our
warehouse stocked an average of 400,000 defect products that were
awaiting return-to-vendor.
Our management tools and operational systems were heavily under
developed but robust processes and a great team helped me to survive the
massive returns volume. At that time I realized that returns management
software is the third piece to solve the returns puzzle.
Stef de Bont - Founder and CEO of 12Return

4. Our promise:
1:
We understand the problems you have with returns.
2:
We have the software to solve your problems.

5. Cloud-based solution for branded and retail companies that
streamlines the authorization, transportation,
processing and settlement of product returns from consumers
and business customers.

6. Enabling a Reverse Supply Chain
that is:
Customer Centric:
Focus on offering great customer service.
Efficient and Sustainable:
Focus on re-using returned products at lowest operational costs.

7. Pioneering the Return-to-Settlement
process.

8. Customer Service
Returns
Authorization
Returns
Settlement
Why do you
want to
return a
product?
What service
would you
like?
Don’t like it  Refund or Exchange
Defect  Repair or Replacement
Don’t use it anymore  Reward or Rebate
1 2
Operations
Returns
Processing
How and
where to
disposition
the returned
product?
Reverse
Logistics
How to get
the product
at the
appropriate
destination?
4 3
Single Destination / Single Mode of Transport
Multiple Destination / Multiple Mode of Transport
Restock
Repair
Recycle
Return-to-Settlement Process

9. Returns Authorization Reverse Logistics Returns Processing Returns Settlement
Streamlined processes
Collaboration between all teams and partners to achieve an
efficient and reliable operational execution and service delivery
to the customer.

10. Returns Management Software as a
Service.

11. Returns Processing
Operator Interface
Reverse Logistics
Integrated Carrier services
Returns Authorization
Multi-Channel Customer Communication Interface
Returns Settlement
Agent Interface
Software Modules

12. Returns Processing
Operator Interface
Reverse Logistics
Integrated Carrier services
Returns Authorization
Multi-Channel Customer Communication Interface
Returns Settlement
Agent Interface
Return Insights
Personalized Management Dashboard
Software Modules

13. Easy installation and integration in a
wider systems landscape.

14. Return
Insights
Customer ERP or
Shopping Cart system
Warehouse
Management
system
Customer
Interface
Agent
Interface
Operator
Interface
1 2
3 4
Carrier Services
1 Order
2 Updates
3 PreAlert
4 Updates
CustomerServiceOperations
Reverse
Logistics
Returns
Processing
Returns
Authorization
Returns
Settlement
Integration
Integration
Solution landscape

15. Customer Service Operations
1 Retreive data from ERP system to
support return registration:
1. OrderConnector
2. PartConnector (planned)
2 Send data to ERP system to
confirm return completion:
1. ProcessAlert
3 Send data to WMS to notify about
incoming return:
1. PreAlert
4 Receive data from WMS to update
return status:
1. Return/Receive
2. Return/Check
3. Return/Process
Integrations

16. Trusted by beautiful companies.

17. Brands
Distributors
Retailers

18. Customer case

20. Geographical scope

21. Return
Insights
Reverse
Logistics
Returns
Processing
Returns
Authorization
Returns
Settlement
Solution landscape

22. Return
Insights
Reverse
Logistics
Returns
Processing
Returns
Authorization
Returns
Settlement
Solution landscape

23. We look forward to talk to you.
Visit us at 12return.com