More Related Content Similar to TMA World Viewpoint 38: How Cross Cultural Training Can Improve The Productivity Of An Organization (20) TMA World Viewpoint 38: How Cross Cultural Training Can Improve The Productivity Of An Organization2. 2
How
cross-cultural
training can
improve the
productivity of
an organization
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Numerous studies in the last five years
have discovered that lack of cross-cultural
understanding can severely hinder
company performance particularly in areas
such as outsourcing, integration and
employee retention.
3. 3
Two critical
questions are
pivotal to
underlining the
need for
1
Why should my company invest
in ‘soft skills’, such as cultural
awareness training?
2
What are the benefits in
productivity gained by
implementing cross-cultural
training?
corporate
cross-cultural
training
© Transnational Management Associates Ltd. All Rights Reserved.
4. 4
1
Why should my
company invest
in ‘soft skills’,
such as cultural
SIMPLE ANSWER
Global diversity and borderless
working are here to stay.
awareness
training?
Different communication styles within and across
global teams; different decision making styles;
different attitudes to managing conflict; building
trust virtually across cultural borders – these are
just some of the main challenge factors reminding
us that this ‘soft skill’ is one of the hardest skills
to master!
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5. 5
2
What are the
benefits in
productivity
gained by
implementing
cross-cultural
training?
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7. 7
People will
learn about
themselves
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Cross-cultural training deepens
self-awareness and causes us to challenge
our own mindsets and preconceptions of
others. We learn about others through
self-learning.
8. 8
Platforms of
Trust
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The more we can develop trust across
borders, the more authentic relationships
will become. This enables greater degrees
of collaboration and promotes a more
productive workplace.
10. 10
Unlocking
creativity
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By learning about the hidden factors
behind behaviours and by increasing our
range of creative strategies to deal with
difference, people are more able to adopt
this enquiring, open-mindedness when
dealing with other types of challenge.
12. 12
Reduce attrition
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Individuals who demonstrate effective
communication skills across cultures are
much more likely to motivate others and
be able to lead with influence.
14. 14
About Us
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Publications
Written by Terence Brake, Director of Learning &
Innovation at TMA World.
Visit
www.tmaworld.com/insights
to discover the latest
thinking from our experts
on global, collaborative,
cross-cultural and virtual
working. There you’ll find
links to our:
Our new Borderless Working e-book series
Above all we’d like to hear from you directly, so please don’t hesitate to send
any comments, questions or feedback to us at: enquiries@tmaworld.com
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