Functional conflict is healthy, constructive disagreement between
groups or individuals.
Creative confrontation is a struggle between persons who are
engaged in a dispute or controversy and whore main together, face
to face, until acceptance, respect for differences, and love emerge;
even though persons may be at odds with the issue, they are no
longer at odds with each other.
The critical factor is the willingness to explore and resolve it
mutually Appropriately handled, conflict can provide an
important opportunity for growth.
Positive results of functional conflict include:
Awareness of both sides of issues
Improvement of working conditions due to accomplishing
Solving issues together to improve overall morale
Making innovations and improvements within an
Dysfunctional conflict is unhealthy disagreement that
occurs between groups or individuals.
Non-productive conflicts are characterized by feelings that
are misperceived or stated too intensely. The problem
occurs when the emotions distort the content issue.
Several identifiable elements may occur in dysfunctional
information is withheld;
feelings are expressed too strongly;
the conflict is obscured by a double message;
feelings are denied or projected onto others;
conflicts are not resolved, so issues build up.