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FACILITATING
ENTERPRISE CHANGE
Sunil Mundra
Principal Consultant
“We Did
Not Do
Anything
Wrong,
But
Somehow,
We Lost.”
Stephen Elop,
Ex-CEO, Nokia
Disruptive Innovations
IMPACT OF CHANGE
Breakdown of
Traditional Entry Barriers
IMPACT OF CHANGE
No place to hide
IMPACT OF CHANGE
Demanding Customers
IMPACT OF CHANGE
Demanding Employees
IMPACT OF CHANGE
Fast Paced Change:
Threat
Or
Opportunity?
It Depends…..
Characteristic Enterprises struggling
with change
Enterprises thriving on
change
Primary motive Profit Purpose
Structure Hierarchy Flexible networks
Ways of working Process driven People driven
Leadership style Directive Empowering
Team
organization
By roles/skills By outcomes
Primary outcome Efficiency Value
Governance Compliance driven Value driven
Role of
technology
Tactical Strategic
LEARNINGS
People Do Not
Resist Change
LEARNINGS
Sense Of Purpose
Over
Sense Of Urgency
LEARNINGS
Clarity On
“What’s In It For Me?”
LEARNINGS
Employee Engagement Is
Must For
Enablers To Be Effective
LEARNINGS
Things Will Get Worse
Before They Get Better
LEARNINGS
LEARNINGS
The Satir model of change
Watch Out For
Change Fatigue
LEARNINGS
Don’t ‘Steamroll’
The ‘Laggards’
LEARNINGS
LEARNINGS
Technology adoption life cycle
Don’t ‘Shoot’
The Enablers
LEARNINGS
Primary Focus On
Outcomes Over Means
LEARNINGS
Invest In
Upgrading Skills
LEARNINGS
Don’t Manage
Change
Facilitate It!
THANK YOU
QUESTIONS?
sunilrm@thoughtworks.com
www.in.linkedin.com/sunilmundra
@sunil_mundra

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Facilitating Enterprise Change