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BEHAVIOURAL
CHALLENGES IN ADOPTING
LEAN CULTURE
Sunil Mundra
Principal Consultant
• What Is Lean Culture
• Behavioural Challenges
• Recommendations
• Q&A
OUTLINE
WHAT IS LEAN CULTURE
4
LEAN CULTURE DIMENSIONS
5
BEHAVIOURAL CHALLENGES
Treating People As
‘Resources’
BEHAVIOURAL CHALLENGES
BEHAVIOURAL CHALLENGES
Secretive About
‘Big Picture’ View
Intolerance To Failure
BEHAVIOURAL CHALLENGES
Additional Processes
for Exceptions
BEHAVIOURAL CHALLENGES
Primary Instinct of
Blaming People
BEHAVIOURAL CHALLENGES
Discomfort with
Slack
BEHAVIOURAL CHALLENGES
Taking Customers
For Granted
BEHAVIOURAL CHALLENGES
1
Focus on
Local Optimization
BEHAVIOURAL CHALLENGES
Importance to
Output over Value
BEHAVIOURAL CHALLENGES
Overvaluing
Extrinsic Motivators
BEHAVIOURAL CHALLENGES
RECOMMENDATIONS
1
LEAN CULTURE DIMENSIONS
RECOMMENDATIONS
Cultural Enablers
• Lead the Culture Change
• Hire the ‘Right’ People
• Focus on Intrinsic Motivators
• Im...
RECOMMENDATIONS
Continuous Improvement
• Make Quality ‘Non Negotiable’
• Encourage Challenging Status Quo
• Encourage Cult...
RECOMMENDATIONS
Enterprise Alignment
• Build Consensus on Challenges and
Success Criteria
• Celebrate and Evangelize Succe...
RECOMMENDATIONS
Results
• Continuously Collaborate with
Customers on:
• Prioritization of Value
• Adaptive Planning
• Shor...
THANK YOU
sunilrm@thoughtworks.com
www.linkedin.com/in/sunilmundra
suniltalksagile.wordpress.com
@sunil_mundra
QUESTIONS?
sunilrm@thoughtworks.com
www.linkedin.com/in/sunilmundra
suniltalksagile.wordpress.com
@sunil_mundra
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Behavioural Challenges In Adopting Lean Culture

The presentation brings out the behavious which inhibit adoption of Lean Culture and provides some recommendations on overcoming them.

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Behavioural Challenges In Adopting Lean Culture

  1. 1. BEHAVIOURAL CHALLENGES IN ADOPTING LEAN CULTURE Sunil Mundra Principal Consultant
  2. 2. • What Is Lean Culture • Behavioural Challenges • Recommendations • Q&A OUTLINE
  3. 3. WHAT IS LEAN CULTURE
  4. 4. 4 LEAN CULTURE DIMENSIONS
  5. 5. 5 BEHAVIOURAL CHALLENGES
  6. 6. Treating People As ‘Resources’ BEHAVIOURAL CHALLENGES
  7. 7. BEHAVIOURAL CHALLENGES Secretive About ‘Big Picture’ View
  8. 8. Intolerance To Failure BEHAVIOURAL CHALLENGES
  9. 9. Additional Processes for Exceptions BEHAVIOURAL CHALLENGES
  10. 10. Primary Instinct of Blaming People BEHAVIOURAL CHALLENGES
  11. 11. Discomfort with Slack BEHAVIOURAL CHALLENGES
  12. 12. Taking Customers For Granted BEHAVIOURAL CHALLENGES
  13. 13. 1 Focus on Local Optimization BEHAVIOURAL CHALLENGES
  14. 14. Importance to Output over Value BEHAVIOURAL CHALLENGES
  15. 15. Overvaluing Extrinsic Motivators BEHAVIOURAL CHALLENGES
  16. 16. RECOMMENDATIONS
  17. 17. 1 LEAN CULTURE DIMENSIONS
  18. 18. RECOMMENDATIONS Cultural Enablers • Lead the Culture Change • Hire the ‘Right’ People • Focus on Intrinsic Motivators • Implement People Friendly Policies
  19. 19. RECOMMENDATIONS Continuous Improvement • Make Quality ‘Non Negotiable’ • Encourage Challenging Status Quo • Encourage Culture of Learning from Failures • Create Communities of Practice
  20. 20. RECOMMENDATIONS Enterprise Alignment • Build Consensus on Challenges and Success Criteria • Celebrate and Evangelize Success Stories • Track the Right Metrics • Practice Systems Thinking
  21. 21. RECOMMENDATIONS Results • Continuously Collaborate with Customers on: • Prioritization of Value • Adaptive Planning • Shorten Feedback Loops • Focus on minimizing ‘Waiting’ Times in the process
  22. 22. THANK YOU sunilrm@thoughtworks.com www.linkedin.com/in/sunilmundra suniltalksagile.wordpress.com @sunil_mundra
  23. 23. QUESTIONS? sunilrm@thoughtworks.com www.linkedin.com/in/sunilmundra suniltalksagile.wordpress.com @sunil_mundra

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