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+TerraCog GlobalPositioningSystems: ProjectAerial Case Study                          Organizational Behavior             ...
+                                                                2    Agenda       Situation Overview       Strategic Op...
+                        3    Situation OverviewTeam Uno | May 2, 2012
+ Situation Overview: Executive Leadership and   4   AuthorityTeam Uno | May 2, 2012
+ Situation Overview: Organizational Structure   5Team Uno | May 2, 2012
+ Situation Overview: Meeting Management   6Team Uno | May 2, 2012
+ Situation Overview: Communication Channels   7Team Uno | May 2, 2012
+                                                                          8    Strategic Options for Project Aerial      ...
+                                                                                                    9    Recommendations ...
+                                                                      10    #1: Build Informal / Formal Communities  DO I...
+                                                                        11    #2: Improve Decision Making – Meeting    Pr...
+                                                                                12      #2 Cont‟d: Improve Decision Makin...
+                                                                                              13    #3: Create Cross-func...
+                                                                                  14    Outcome: Improved Decision Making...
+                                                                         15    Risk Assessment         Product         • ...
+                                                                                    16    Roadmap        Establish       ...
+                                                                                                           17    Referenc...
+                        [3][4]                                      18    Appendix: RACI            ChartTeam Uno | May 2...
+                                                                                                          19    Appendix:...
+                                     20    Appendix: Roadmap (Gantt chart)
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Case Study: Organizational Behavior

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Case Study: Organizational Behavior

  1. 1. +TerraCog GlobalPositioningSystems: ProjectAerial Case Study Organizational Behavior Carnegie Mellon Silicon Valley Team Uno 1Bharathi Swaminathan | Garry Chan | MJ Lee | Shekar Pasumarthi | Surbhi Dangi Team Uno | May 2, 2012
  2. 2. + 2 Agenda  Situation Overview  Strategic Options for Project Aerial  Recommendations  Improved Decision Making & Avoiding Problem Recurrence  Risk Assessment  RoadmapTeam Uno | May 2, 2012
  3. 3. + 3 Situation OverviewTeam Uno | May 2, 2012
  4. 4. + Situation Overview: Executive Leadership and 4 AuthorityTeam Uno | May 2, 2012
  5. 5. + Situation Overview: Organizational Structure 5Team Uno | May 2, 2012
  6. 6. + Situation Overview: Meeting Management 6Team Uno | May 2, 2012
  7. 7. + Situation Overview: Communication Channels 7Team Uno | May 2, 2012
  8. 8. + 8 Strategic Options for Project Aerial $500 $425 Pricing Release as- is; follow up Project Aerial Cancel the Options project with redesign Delay the releaseTeam Uno | May 2, 2012
  9. 9. + 9 Recommendations Overview President/CEO HEAD: Harold Advanced Tech Council PURPOSE: To leverage communities CFO VP Design & Executive VP VP Sales Development FOR: Emma Regional Sales PURPOSE: To polish Coach Managers Director Emma‟s Negotiation & Leadership Skills Director Manager, Software Cross- FOR: Cross-functional Team functional Manager, Hardware PURPOSE: To sustain focus on Aerial TeamTeam Uno | May 2, 2012
  10. 10. + 10 #1: Build Informal / Formal Communities DO I KNOW YOU? BRAINSTORMING MAKE IT HAPPEN! - Lightweight internal - Post-its - Advanced Tech Council „Facebook‟ - Whiteboards - Picture ID wall - Informal Meet-ups displays [6] - „Huddle Rooms‟[6]Team Uno | May 2, 2012
  11. 11. + 11 #2: Improve Decision Making – Meeting Process BEFORE THE MEETING DURING THE MEETING AGENDA + GOAL + COACH COACH / FACILITATOR  Key findings to be discussed  Keeps meeting on track during the meeting  Summarizes the outcome  List of attendees (required and  Records and publishes Meeting optional) MinutesTeam Uno | May 2, 2012
  12. 12. + 12 #2 Cont‟d: Improve Decision Making – Coaching Emma TO FACILITATE DECISION MAKING IN THE MEETING  Emma Richardson must make executive decisions  Coach Emma on negotiation skills  Harold to mentor Emma for the time being  Pre-evaluate outcomes and contingencies before the meeting  Gather support from key stakeholders prior to the meetingTeam Uno | May 2, 2012
  13. 13. + 13 #3: Create Cross-functional TeamsRedefine the Roles and Responsibility Matrix to aid decision making HAROLD WHISTLER Provide product strategy stewardship & mentorship RICHARD FIERO Set strategy and build leadership vision EMMA RICHARDSON Promote collaboration to build cross-functional teamsTeam Uno | May 2, 2012 *See Appendix for a detailed RACI Chart
  14. 14. + 14 Outcome: Improved Decision Making & Avoiding Problem Recurrence Communities • Advanced Technology Council fosters creative thinking • Mentorship engages key personnel Improved • Visibility of decisions and progress made Decision Making • Coaching empowers Emma to run effective meetings Cross- • Dedicated, sustained efforts to address Aerial issues functional Team • Executive involvement ensures focus on productTeam Uno | May 2, 2012
  15. 15. + 15 Risk Assessment Product • Losing more market share despite recommendations • High impact, medium probability People • Key stakeholders might leave • High impact, low probability Process • Some stakeholders might not agree with Emma‟s decisions • High impact, medium probability • Coaching sessions do not result in effective decision making • High impact, low probabilityTeam Uno | May 2, 2012
  16. 16. + 16 Roadmap Establish Advanced Hire external Technology coach for Council Implement New Meeting Emma: Hone Prerequisite: Pre-wire Structure negotiation skills Harold and President Emma to have Emma to formally Cross-functional Teams 1:1 Meetings: Pre-wire execs introduce RACI: In an All- about RACI hands meetingTeam Uno | May 2, 2012
  17. 17. + 17 References 1. Richard McDermott and Douglas Archibald. “Harnessing your staffs informal networks”. Harvard Business Review. Retrieved April 24, 2012. 2. Volkema J., Roger. “Why Dick and Jane dont ask: Getting past initiation barriers in negotiations.” Kelley School of Business, Indiana University. Retrieved April 24, 2012. 3. Cleland, David; Ireland, Lewis (2006). “Project management: strategic design and implementation”. McGraw-Hill Professional. p. 234. ISBN 0-07-147160-X. Retrieved April 20, 2012. 4. Jacka, Mike; Keller, Paulette (2009). “Business Process Mapping: Improving Customer Satisfaction”. John Wiley and Sons. p. 257. ISBN 0-470-44458-4. Retrieved April 20, 2012. 5. Ishikawa, Kaoru. “Guide to Quality Control, Asian Productivity Organization”. UNIPUB. 1976. ISBN 92-833-1036-5. Retrieved April 19, 2012. 6. Doorley, Scott. Hasso Plattner Institute of Design at Stanford University, Kelly, David. Witthoft, Scott. “Make Space: How to Set the Stage for Creative Collaboration”. Ed. 1. Published January 3, 2012. ISBN-10: 1118143728.Team Uno | May 2, 2012
  18. 18. + [3][4] 18 Appendix: RACI ChartTeam Uno | May 2, 2012
  19. 19. + 19 Appendix: Roadmap (Timeline) 1-9 Hire external coaches for Emma 1 - 18 Hire external coaches and projecct managers 1-9 10 - 18 Hire project managers Coach Emma on negotiation skills 1 29 1 - 18 Create cross-functional team structure 1-2Implement Advanced Technology Council 1-9 Introduce the meeting format 10 - 29 Try the new meeting structure 1 - 29 Implement new meeting structure * In days
  20. 20. + 20 Appendix: Roadmap (Gantt chart)

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