• Accomplished Executive Assistant offering 7 years of administrative experience reporting to the Regional Vice President, Executive Director and other top executives. • Consummate professional dedicated to making the lives of busy executives easier. • Proficient in Microsoft Word, Excel, Outlook, Access and Power Point, as well as Quickbooks. Typing speed is 60 wpm. Past Security licenses through Maryland and Virginia DCJS.

1. Susan K. Livingston
2028 Larkhall Rd. Baltimore, MD 21222 Home Phone (410) 477-5395 Cell Phone: (410) 241-5431ǀ ǀ ǀ
lotsocats100@gmail.com
Executive Assistant
Qualifications Summary
• Accomplished Executive Assistant offering 7 years of administrative experience reporting to the Regional Vice
President, Executive Director and other top executives.
• Consummate professional dedicated to making the lives of busy executives easier.
• Proficient in Microsoft Word, Excel, Outlook, Access and Power Point, as well as Quickbooks. Typing speed is 60
wpm. Past Security licenses through Maryland and Virginia DCJS.
Professional Experience
June 2015 – March 2, 2016 – Administrative Assistant/Human Resources Professional /Bookkeeper
Stormwater Maintenance & Consulting, LLC
• Provided gatekeeping services by screening and transferring calls and taking messages.
• Processed invoices for clients
• Followed up with clients who were delinquent in paying their bills
• Assisted in processing payroll
• Receive, open, sort, distribute incoming mail
• Process outgoing mail
• Software used – QuickBooks Online, Google Drive, Google Docs
July 2013 – December 2014 -- Regional Administrative Assistant
Pennrose Management
Provided support for the Regional Vice President and Regional Property Managers in the following manner:
• Coordinated administrative functions and completed tasks and projects.
• Audited all reports for accuracy.
• Followed up on all accounts receivable or accounts payable requests or issues.
• Filled in at assigned properties as needed for administrative support.
• Handled confidential information.
• Provided schedules, coordinated logistics and recorded minutes for meetings and other department
functions.
• Served as project manager for special projects.
• Booked all travel arrangements for Regional Vice President.
• Answered and screened telephone calls.
• Maintained and updated department filing system.
• Managed department contact list.
• Completed administrative duties including typing, copying, faxing, scanning, filing, mail processing,
and distributing information as directed.
• Software used – Microsoft Word, Excel, Outlook, Power Point, ADP, SharePoint, and Yardi
August 2008 -- June 21, 2013 -- Administrative Assistant to the Directors
i2LResearch USA, Inc. (formerly known as ICR, Inc.)
Provided support for the executive director, the director of operations, and the director of administration in the
following manner:
• Wrote, routed, and maintained confidential correspondence and general files.
• Screened, handled and distributed incoming phone calls.
• Software and computer troubleshooting for staff members.
• Arranged customs clearance for import and export of products in and out of the US.
• Ordered supplies.
• Coordinated travel plans.
• Submitted expense reports.
• Compiled and distributed meeting minutes.
• Compiled information for reports, documents and proposals.
• Collated and assembled materials, made arrangements for meetings/presentations.
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2. • Organized chart up-dates.
• Prepared forms and reviewed documentation to comply with internal policies and procedures.
• Prepared forms and reviewed for submission to comply with federal and state regulatory document
requirements.
• Utilized various software packages such as spreadsheets, word processing, database and graphics
to produce high quality reports, presentations and documents.
• Researched, verified and prepared reports.
• Created and maintained databases.
• Software used – Microsoft Word, Outlook, Power Point, Excel, Access, and Quickbooks
December 2006 -- April 2008 -- Administrative Assistant in Service Department ARK Systems, Inc.
Duties included:
• Disseminating customer concerns regarding the proper operations of their fire and security
systems.
• Setting up service calls.
• Dispatching technicians.
• Daily processing of service work orders.
• Preparing proposals for extensive service work and communicating the service schedule to
customers and technicians.
• Software used – Microsoft Outlook and Word
2001-2006 -- Branch Administrator Protection One-Baltimore Branch
Provided branch administration, including such duties as:
• Supervision of branch employees.
• Payroll
• Accounts payable
• Petty cash
• Training of employees
• Ordering office supplies
• Inputting contracts into Mastermind
• Human Resources representative of the branch
• Working with customers on a needs be basis to resolve customer concerns and issues and
assisting the branch manager on the day to day operational activities of the branch.
• Software used – Microsoft Word, Outlook, Excel, Power Point, PeopleSoft, and Mastermind
2001-2001 -- Network Coordinator Apex Systems, Inc. Temporary, assigned to Blue Cross/Blue Shield
• Duties included handling phone related network problems for the network department and running
daily network reports and training for network troubleshooting.
2000-2001 -- Receptionist DentsPly InfoSoft
Duties included:
• Answering phones
• Disseminating customer concerns for further analysis by technical support
• Inventory control of office supplies
• Inputting received checks for payment on accounts into computer system and distributing them to
proper channels.
1998 – 1999 Various Employers
Education & Training
• High School Diploma, Parkville Senior High School
• 2001 ACTT 2219 York Road Suite 200 Timonium, MD 21093
Completed Training in Microsoft Certified Systems Engineer and Network +
• October, 2006 Inducted into Phi Theta Kappa Honors
Society for Two Year Colleges
• Certification in Human Resources Concepts (US) received from Brainbench Transcript ID 4282274
• 2015 - CCBC —Graduated Suma Cum Laude with an AAS in Business Management with
concentrations in Small Business Management and Marketing GPA 3.94
• Maryland Notary Public
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