1. SUSIL KUMAR V.K.
P.O. Box 8944, Dubai
United Arab Emirates.
Mobile: 0503472941,0555084435
email: susil.kumar@gmail.com
_____________________
Objective
To be an integral part of a team of professionals of a well diversified organization and to
bring forth innovative ideas that will lead to the development of the organization, spreading
throughout to commerce, culture and every day activities and thus working for the
betterment of the society.
Academic Qualifications
Year Institution Course name
1992-1996
Rajiv Gandhi Institute of
Technology, Kottayam M.G
University
B.Tech in Electronics and
Communication Engineering
2001 CEDTI, Calicut unit
1. Electronic System Design
2. Software for Process
Automation and Control
2008
MCSE 2003(ID#3483432)
2011
Cisco Certified Network
Associates(ID#CSCO11934281)
2012 Sanisoft Technologies, Dubai
CCNP(ID#CSCO11934281)
CCNP Security(300-207)
CITB-Construction Skills Health and Safety Awareness Training
Experience
Have more than 13+ years of experience in the IT Industry in areas of Hardware,
Networking, System Administration and Customer support. Working in UAE for the

2. past 10 years in a multicultural environment. Working with CISCO devices and
different Operating Systems including NT, W2K , XP, Vista , Windows7,Windows
8 ,Windows 2003,2008 and 2012 Servers.
CAREER OBJECTIVE:
To Serve the Organization as a System/Network Administrator with dedication and
commitment to get better results
TECHNICAL SKILLS
PROTOCOLS AND STANDARDS:
• TCP/IP, IPX, RIPv1, RIPv2, IGRP, EIGRP, OSPF, ISIS, BGP, PPP, HDLC, ISDN, BRI?
PRI, T1/E1, V35, RS-232, Frame Relay, X.25, ATM, VLAN, NAT, Spanning Tree, ISL
HARDWARE
• Cisco 806, 1600, 1700, 2500, 2600, 3600, 4000, AS5000, 7000, 7200, 7500 Series
Routers , Cisco 1900, 2900, 4500, 5000, 5500 Catalyst Series Switches, Ethernet
Hubs, All Personal Computer Hardwares, including Compaq, Dell, and IBM PCs
LAN TOPOLOGIES
• Ethernet, Fast Ethernet, Token Ring
SOFTWARE
• Cisco IOS, Windows 3x/ DOS 6.22, Windows 95/98/2000s/XPs,Vista and Windows 7,
Windows 8 MS Office,97/2000/XP/2003/2007/2010 and 2013, ArcServe 6.x/2000.
August 2002
to Present
System/Network Administrator
Dutco Balfour Beatty, Dubai, U.A.E.
Having an IT Infrastructure of over 1500 PCs and nearly 400 laptops in
Windows XP , Windows 7 & Windows 8 platform with WAN sites
connected through Cisco routers.
Job description & Responsibilities
Working as System/Network Administrator.
• Maintaining of Windows 2003, Windows 2008 and Windows 2012 domains in
all the locations and client rights management through group policies.
• Installing and Maintaining Active directory and controlling user environment
through group policy
• Installation of Windows Server 2003, Windows 2008 and securing the domain
using GPO security

3. • Install and maintain MS Exchange Servers(2003 and 2010) consisting of 6
Exchange Sites and more than 1500 users.
• Managing technical support team which is responsible for infrastructure
services on Microsoft Windows technology
• Creating standard server build
• Updating servers with latest service packs and hot fixes.
• Troubleshooting Active Directory replication problems.
• Creating standard process for group policy deployment
• Active Directory users and groups management.
• Implementation and administration of DNS, DHCP and WINS
• Install and maintain ARCserve IT software (Enterprise Backup Solution)
centrally.
• Backup and restore the files of the company Servers.
• Install, configure and Support Business applications on all the PCs.
• Handling the server devices and backup devices related to Avaya Systems
which are using for head office. Administration of Avaya devices and
creating new Station and configuration of IP phones for the users.
• Planning of specifications for data cabling, active components and EPABX for
the new sites
• Structured cabling and Installation/termination of Network points
• Monitor & Troubleshoot Cisco routers including installation in new sites.
• Administration of Firewall. Check the logs & reports regularly.
• Monitor Internet traffic and site-to-site traffic.
• Administration of Proxy Servers and Antivirus Servers.
• Installation and configuration of Wireless Routers.
• Installation and configuration of Fortinet.
• Installation and configuration of Cyberoam
• Panasonic PABX configuration and installation.
• Provide software and hardware support to end-user to operate on.
• Virtualization ESX4.0

4. • Installation and configuration of Citrix ICA client, thinprint client for some
application access from roaming users and not WAN connected user’s
machine.
• Liaison with the vendors and the management on implementation of new
technology.
• Procure and maintain valuable hardware assets.
• Log all the activities in the Helpdesk software.
• Give online support to the users through telephone and remote admin
software.
Install configure and Mange VMWare View components
ESX server 4.1
IBM Server X3850 X5
Create and manage dedicated and floating desktop pools
Deploy and manage linked-clone virtual desktops
Configure and manage desktops that run in local mode
Configure secure access to desktops through a public network
Use ThinApp to package applications
July 1998 - August
2002
Customer Support Engineer
HIKAE Electronics Pvt Ltd , Hyderabad, AP, India.
IT company providing services in Banking & Government sectors
Outsourced to Bharat Dynamics Ltd. (Ministry of Defence) as a
Resident Engineer (January 2000 – March 2002)
Job description & Responsibilities
• Customer Support for the whole range of Computer Products.
• Handle Installation, Configuration, Maintenance of Networks.
• Install Modems, ADSL routers and ISDN Terminal Adapters. Designed & implemented
connectivity to Email, Internet, Intranet and various on-line services.
• Involve in System Study for customised Software needs of organisations.
Assemble & Configure PCs.

5. Personal details
Passport J2949908
Sex Male
Date of Birth 02-05-1974
Nationality Indian
Marital Status Married
Visa status Resident
Languages Malayalam, English, Hindi and Telugu
Driving License Valid UAE driving license

6. Personal details
Passport J2949908
Sex Male
Date of Birth 02-05-1974
Nationality Indian
Marital Status Married
Visa status Resident
Languages Malayalam, English, Hindi and Telugu
Driving License Valid UAE driving license