1. Syed Sobhan
BA, MA, MBA,CRDE
Hotel Management (Diploma – Austria)
1702 Alonda Lane NE
Olympia – WA 98516
Objective: To acquire a challenging hotel operations position in a mid-size,
mid-scale property with opportunities to apply my hotelier skills, knowledge and abilities to their maximum in
terms of Guest Service and financial successes.
Summary : An accomplished hotel professional with industry certification and recognized customer service
abilities, computer literate on LMS and SMS and easily trainable in any newer system; able to perform in any
Front Office capacity.
Extended Stay America – Lynnwood, Washington, April – June 2014
General Manager.
• Assisted with Front Desk during lean staffing or as necessary.
• Organized Group registration and Checkouts;
• Processed Payroll for hotel staff
• Performed local marketing surveys of competitors.
• Attended company weekly conference calls as necessary.
• Coordinated hotel marketing activities with local Convention services.
• Hired Desk and Housekeeping staff as necessary.
Red Roof Inn (former Comfort Inn), Las Vegas, Nevada, United States – Jan 2012 – Dec 2013
General Manager.
• Assisted with Front Desk during lean staffing or as necessary
• Authored the Hotels first Front Desk procedures manual.
• Organized Group registration and Checkouts;
• Processed Payroll for hotel staff
• Performed local marketing surveys of competitors.
• Attended company weekly conference calls as necessary.
• Coordinated hotel marketing activities with local Convention services.
• Hired, reviewed and terminated hotel staff as and when necessary..
• Responsible for P&L of the business
Four Queens Hotel & Casino, Las Vegas, Nevada, United States
Asst.Hotel Manager, May 2002- June 2011
• Performed operational duties including making daily operational decisions in the absence of the Executive
Director of Hotel operations.
• Hired and trained clerical and Front personnel according to Company policies and procedures; successfully
revised Front Desk operations manual.
• Modified scheduling and staffing based on seasonal and long-term needs.
• Coordinated regular maintenance of Hotel 30-60-90-120 receivables with Accounting Department; assisted with
collections when necessary
• Developed work schedules according to budgets and workloads.
• Provided employees assistance with handling difficult or complex problems and resolved escalated issues.
• Personally resolved customer complaints, including any escalated service or billing issues requiring management
attention.
• Resolved customer credit card disputes with relevant banks as and when required.

2. • Assisted with Guest and Group registration and checkouts as and when necessary.
Springer-Miller Systems,
Las Vegas, Nevada, United States
Customer Support Technician, March 1998- April 2002
• Recorded, resolved and assisted in resolving Call Center Customer telephone inquiries and Help requests for
assistance with Software and hardware issues.
• Developed training materials and procedures, or train users in the proper use of hardware or software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
or to provide technical assistance and support.
• Entered commands and observe system functioning to verify correct operations and detect errors.
• Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation
specifications.
Four Queens Hotel & Casino,
Las Vegas, Nevada, United States
FD Supervisor, August 1992- July 1997
• Coordinated activities with other supervisory personnel and with other work units or departments.
• Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details,
monitor work activities, and evaluate performance.
• Provided employees with guidance in handling difficult or complex problems and in resolving escalated
complaints or disputes.
• Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.Interpreted
and communicated work procedures and company policies to staff.
• Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and
performance measurement criteria.
• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality
standards, deadlines, and proper procedures; corrected errors or problems.
• Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
• Education
• Sam Houston State University, MBA (Marketing/Finance)
Huntsville, Texas, United States
• Institute of Tourism & Hotel Management Diploma (Hotel Management)
Salzburg, Austria
• University of Dhaka, Dhaka, Bangladesh, MA (English)
• University of Dhaka, Dhaka, Bangladesh, BA (English)
• St Joseph’s High School GCE (Cambridge)
Dhaka, Bangladesh
• Languages other than English:
Hindi, Udru, Bengali, some French and German.

3. REFERENCES:
Professional
Walt Lobeck
Exec.Director – Four Queens Hotel/Casino
202 Fremont Street
Las Vegas NV 89121
702 – 385 – 4011
Pam Dryer - Director of Sale
Four Queens Hotel/Casino
202 Fremont Street
Las Vegas NV 89121
702 – 385 - 4011
Toya Ghallab - Asst. Manager
PAR Springer-Miller Systems
2485 Village View
Henderson, NV 89052
702 - 369 – 0473
Personal
Mizanur Rahman
McChord Air Force Club
Joint Base Lewis-McChord ( JBLM )
700 Barnes Blvd.
Lakewood, WA 98438
Phone : 253-982-5581
Zareen Rahman
Department of Health and Social Services
State of Washington
6737 Capitol Blvd.
Tumwater, WA 98501
Phone : 360-664-7525