1. Syed Tanveer Mehdi | 9573913653 | job.syedtanveer@gmail.com
SYED TANVEER MEHDI
PH: +91 - 9573913653. Email: job.syedtanveer@gmail.com CurrentLocation:Hyderabad,INDIA
CAREER OBJECTIVE
Seekingaposition, where 18+ yearsof experience addsvalue tothe company.
PROFESSIONAL SUMMARY
Achievement-driven Financial Analystwith a demonstrated history of producingaccurateand timely reports.
Ambitious Data analyst,professional with superior analytical and problemsolvingskills.Detail-oriented,versed in balancing
priorities and meeting deadlines under pressure. Adapts quickly to challenges and changingenvironments .
Experience of 11+ years in the BankingIndustry (Credit Card Business) includingdifferentdepartments and portfolios like
Customer Service, Fraud Prevention Support & Investigations,and Analytics.
SKILLS
 Knowledge of Base SAS
 Well versed in MS Office, MS Outlook and Internet
research.
 Knowledge of Oracle8.x, SQL, Advanced Java.
 Time Management.
 Data trending.
 Strong organization
 Excellent attention to detail
 Expert in customer relations
 Excellent communication skills
 Flexibleteam player
 Financial and operational reporting
TECHNICAL QUALIFICATIONS
Well versed in MS Excel, MS Word, MS PowerPoint, MS Outlook.
Base SAS 9.3
Oracle8.x
SQL
EDUCATION
 Master of Science : Computer Science. | Barrington University,Alabama,USA | 1999 – 2001.
 GPA – 3.6/4.0
 Bachelor of Arts : Mathematics. | Osmania University,Hyderabad,INDIA | 1995 – 1997.
 GPA – 4.3/6.0
PROFESSIONAL EXPERIENCE
SYNCHRONYFINANCIAL | Hyderabad | INDIA | Mar 2005 – Present.
 Sr. Analyst – Operations. Oct 2013 – Present.
 Build Logic,Prepare and manage codes, do the data pull for different reports helpingbusiness analyzeand take
decisions and precautionary steps.
 Prepare and manage reports as per adhoc requests received from the stakeholders across 13 sites and 20+
clients.
 Set up and engage meetings and calls with the stake holders to update on business deliverables and
requirements.
 Prepare and Manage reports sent for associatepayoutacross all sites.
 Build and implement new methods and logic to improvisethe as-is system.
 Prepare and Manage Early Warningreports to provideinsights/inputsto the Leadership Team.

2. Syed Tanveer Mehdi | 9573913653 | job.syedtanveer@gmail.com
 Prepare and Manage call quality report,supportingthe business to improve call quality and customer
experience.
 Prepare and Manage reports for waivers and concessions given on customers’ accounts there by supporting
the business to decrease waivers and improve revenue and profits.
 Provideand Manage randomized allocation of accounts to be reviewed for account closureto ensure customer
retainingand improve services.
 Analyze Credit file,and assess Customers creditworthiness to approve new credit.
 Risk-Fraud Mitigation Team | Nov 2012 – Sept 2013.
 Analyze Credit file,and assess Customers creditworthiness to approve new credit.
 Validateand approve OFAC applicationsbased on US listof people with sanctions applied by the United States
government.
 Handleinbound callsauthenticatinginformation,Validateand Process applicationsroutingthrough Fraud
queue.
 Review customer credit fileand assess hiscreditworthiness to approve new applications.
 Mitigate Fraud on existingHigh Value accounts for any suspiciousactivity routed to fraud.
 Process and Manage Iovation reports,Handle Red Flagtriggeringapplications.
 Identify and highlightprocess gaps and improvement needed areas,bringitin to the noti ce for improvement.
 Risk-Fraud investigation and Support | April 2010 – Oct 2012.
 Responsiblefor reviewing different documents, identify and validatefraud claims received frommultiple
channels to investigatefraud claims.
 Create and publish clear and concisedocumentation of the team’s productivity on a daily basis.
 Manage, review and work on Automated Universal Data furnishers.
 Ensure effective regulation of compliancequeues that the team works on.
 Risk-Fraud Prevention | Feb 2009 – Mar 2010.
 Handled inbound callsauthenticatinginformation and activity on the account.
 Prevent fraud by blockingaccounts to avoid illegal useof creditcards,takingpreventive steps.
 Handled outbound calls verify and validateinformation and activity on the customer’s account’s.
 Actively participatein fraud control activities involvingIdentity Theft, onlinefraud, Account take over fraud and
any fraud ring.
 Route necessary data to L.E.T (Law Enforcement Team).
 Customer Service | Mar 2005 – Jan 2009.
 Provideeffective and timely resolution of customer queries and concerns to ensure firstcall resolution.
 Partof Super Sales Team.
 Address escalated customer issues on EHD and concerns and resolve them with in SLA.
 Responsiblefor improvingthe learningcurve of new joinee’s and takingsteps to make them come up the
learningcurveas per SLA requirement.
 Identify process gaps and bringitin to the notice of management for process improvement.
KEY ACHIEVEMENTS (during the tenure @ Synchrony Financial).
 Eliminated redundancies in reportingby developing the process in SAS, by encoding and automating the
reports.
 Achieved 953 hours of Productivity savingin 2014,and 350 hours in 2015 by eliminatingredundancies,
automating manual steps and developing the programs in SAS.

3. Syed Tanveer Mehdi | 9573913653 | job.syedtanveer@gmail.com
 Awarded with “Shiningstar” award by the stake holder for collaboratingand providingthe data as required and
supported in critical decisionsin May 2016.
 Awarded with “BRONZE award” for supportingthe team in developing Call Quality dashboard on BI in Aug
2015.
 Awarded with “Spot award” in April 2012 for Consistent performance and reducing Average Handel Time of the
team whileworking on cases.
 Successfully completed project “TNF cycletime reduction” to reduce the time taken in the process of closing
True Name Fraud claims and increaseefficiency of the process.
 Caught Fraud Ring saving$7600 for the business in Nov 2010.
 Mentored associates as an SMEon the floor for improvement of Average call Handel time, Process
Improvement, and Cross sell.
 Honored as “Productivity Icon”for Expertise in the process in April’11.
 Awarded with Special Appreciation Award as the Best Cross sell Person in the portfolio.
SPRINGFIELDSSCHOOL | Hyderabad | INDIA| Jun 1999 – Feb2005.
 Software In charge & Teacher.
 Taught Computer Science and Mathematics.
 Managed Computer Lab includingHardware& Software.
 Managed and guided student’s participation in various inter-school competitions held in computer scienceand
programming.
WEB GENINFORMATICS | Hyderabad | INDIA | Mar 2000 – Jul 2000.
 Teaching Faculty.
 Taught C, HTML.
SWAL COMPUTERS | Hyderabad | INDIA | Feb1997 – Sep1997.
 Lab In Charge.
 Head of the Computer Lab.
 Managed Software, Hardware technical issues,and conductPractical classesfor students.
PERSONAL INFO
Current location : Hyderabad,INDIA.
Preferred Location : no restriction.
Expected Salary : Open / Negotiable.
Strengths : Self-motivated, sincere,detail-oriented and an excellent team player.
Excellent oral and written communication skills.
Proficientin handlingmultipletasks simultaneously.
Strong computer skillsin MS Outlook, MS Excel, MS Word, Internet research,SAS, Analytics.
Cell Phone : +91 – 9573913653.
Email : job.syedtanveer@gmail.com.
REFERENCE
Vijay Nair.
Manager Operations Analytics
Synchrony Financial.
Ph: 9866130416
Nair.Vijay@syf.com