ASEAN MRA on Tourism Professionals Awareness Seminar

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar
GENERIC

Objectives
At the end, participants will be able to:
1.

2.

3.

4.

5.

Identify the role of various agencies in implementing
the ASEAN 2015 MRA for Tourism;
Understand the impact of the ASEAN MRA in the
Philippines, in education, training and assessment;
Report updates on the accomplishments of the ASEAN
MRA to date;
Explain the next steps for each of the different
sectors
Clarify concerns and questions


DOT
TESDA
TIBFI

ASEAN MRA ON Tourism Professionals Awareness Seminar
The Oriental, Tacloban City
November 5, 2013

OUTLINE


Important ASEAN Agreements



ASEAN Mutual Recognition Arrangement (MRA)



DOT as ASEAN National Tourism Organization (NTO)



TESDA as Tourism Professional Certification Board (TPCB)



Tourism Industry Board Foundation, Inc. (TIBFI)
as National Tourism Professional Board (NTPB)



DOT - TESDA – TIBFI Collaboration



Convergence Activities


ASEAN FRAMEWORK
AGREEMENT ON SERVICES
(AFAS)


Signed on December 15, 1995



(Article V) “Each Member State may recognize the
education or experience obtained, requirements met, or
licenses or certifications granted in another Member State,
for the purpose of licensing or certification of suppliers.
Such recognition may be based upon an agreement or
arrangement with the Member State concerned or may be
accorded autonomously.”


ASEAN VISION 2020


Signed on June 14, 1997



Creation of a stable, prosperous and highly competitive
ASEAN Economic Region


Free flow of goods, services and investments



Equitable economic development and reduced poverty and
socio-economic disparities



Enhanced political, economic and social stability


MINISTERIAL UNDERSTANDING
ON ASEAN COOPERATION IN
TOURISM


Signed on January 10, 1998



Develop and promote ASEAN as a single and collective
destination
Enhance cooperation among Member States to achieve
facilitation of intra-ASEAN travel and free trade and
investment in tourism services
Provide mechanism to coordinate and supervise
cooperation projects and activities in tourism





ASEAN TOURISM
AGREEMENT(ATA)







Signed on November 4, 2002
Develop human resources in the tourism and travel
industry
Formulate non-restrictive arrangements to enable
availability of professional tourism experts and skilled
workers within the ASEAN
Intensify sharing of resources and facilities for tourism
education and training
Upgrade tourism education and curricula and formulate
competency standards and certification procedures


ASEAN SECTORAL INTEGRATION
PROTOCOL FOR TOURISM
 Signed on November 29, 2004

 (Articles 1 and 2) Spell out measures (roadmap)
on a priority basis to enable the progressive,
expeditious and systematic integration of the
tourism sector.


MUTUAL RECOGNITION
ARRANGEMENTS FOR
QUALIFICATIONS
 Signed on October 7, 2003

 Completion of Mutual Recognition
Arrangements (MRAs) in major
professional services by 2008


ESTABLISHMENT OF THE ASEAN
COMMUNITY BY 2015
 Signed in 2007 (Cebu)

 “ Accelerate the establishment of an ASEAN
Community by 2015 along the lines of
ASEAN Vision 2020...”


What is the ASEAN MRA on
Tourism Professionals





The ASEAN Mutual Recognition Arrangement
(MRA) on Tourism Professionals was signed by
the ASEAN Member States on January 6, 2009 in
Hanoi, Vietnam.
Thailand signed on November 09, 2012.


MRAs

Mutual Recognition Arrangements
are arrangements between two or
more parties to mutually recognize
or accept some or all aspects of
one another’s conformity with
assessment results


MRA Objectives


To facilitate mobility of Tourism Professionals/
Workers;
 To exchange information on best practices in
competency-based education and training for
Tourism Professionals; and
 To provide opportunities for cooperation and
capacity building across ASEAN member
countries.

MRA “infrastucture”
REGIONAL LEVEL
1.
2.

The ASEAN Tourism Professional
Monitoring Committee (ATPMC)
The ASEAN Tourism Professional
Registration System (ATPRS)

NATIONAL LEVEL
1.
2.

The National Tourism Professional
Board/Agency (NTPB)
The Tourism Professional
Certification Board (TPCB)


The ATPMC
Consist of ASEAN
National Tourism
Organizations (NTOs)
and appointed
representatives from
the National Tourism
Professional
Boards(NTPBs)

1.

2.
3.

4.

5.
6.

7.

Create awareness and disseminate information about this Arrangement
on Tourism Professionals within ASEAN;
Promote, update, maintain and monitor the ACCSTP and the CATC
Notify promptly the concerned TPCB upon receipt of feedback from
NTPBs, in case a foreign Tourism Professional is no longer recognized by
the host country;
Facilitate the exchange of information concerning assessment
procedures, criteria, systems, manuals and publications relating to this
Arrangement;
Report its work progress to the ASEAN NTOs;
Formulate and update necessary mechanisms to enable the implementation of
this Arrangement; and
Such other functions and responsibilities that may be assigned to it by
the ASEAN NTOs in the future.


MRA on Tourism Professionals
Schematic outline of a
mechanism to support an MRA

Legend:
•
•
•
•

ATPMC – ASEAN Tourism Professional Monitoring Committee
ATPRS – ASEAN Tourism Professional Registration System
NTPB – National Tourism Professional Board (National level)
TPCB – Tourism Professional Certification Board (National level)

•

•
•

•

•

•
•

Existence of TPCB
Existence of NTPB
National Laws and Regulations that would hinder
implementation of MRA
Alignment of National Qualification Framework with
ASEAN
Collaboration among government, industry and training
institutions
English Language
Availability of training institutions


ASEAN NTOs
 ASEAN National Tourism Organizations
 Refer to the government institutions in
charge of the tourism sector of ASEAN
Member States


NTOs


Develop, coordinate and implement work programmes/plans to
enhance cooperation in tourism



Provide a mechanism to promote participation from the private
or business sector and non-government organizations



Establish working groups to assist in the development and
implementation of policies and work programmes



Represent the Philippines in the ASEAN Tourism Professional
Monitoring Committee (ATPMC)


TPCB
 Tourism Professional Certification Board
 Government board or agency authorized by
the government of each ASEAN Member
State primarily responsible for the
assessment and certification of tourism
professionals


TPCB


Assess qualifications and/or competencies of tourism
professionals as specified in the ACCSTP



Issue certificates to tourism professionals whose qualifications
and/or competencies comply with the ACCSTP



Develop, process and maintain a registry of certified tourism
professionals and job opportunities



Notify the NTPB when foreign tourism professionals are no
longer qualified or have violated any technical, professional or
ethical standards


NTPB
 National Tourism Professional Board
 Refers to the Board for Tourism
Professionals composed of representatives
from the public and private sectors
including the academia and other relevant
tourism stakeholders as identified by the
ASEAN NTOs.

NTPB


Create awareness and disseminate information about the
ASEAN MRA



Promote, update, maintain and monitor the ACCSTP and the
CATC



Facilitate the exchange of information on assessment
procedures, criteria, systems, manuals and publications relating
to the MRA



Report its work progress to the ASEAN NTO



Formulate and update necessary mechanism to enable
implementation of the MRA



Facilitate the exchange of best practices in the tourism sector


Diplomatic Note
 Letter of Notification transmitted to the
ASEAN Secretariat
 Identifying TESDA and TIBFI as the
Philippines TPCB and NTPB respectively

 Names of focal persons


DOT -TESDA – TIBFI
C O L L A B O R AT I O N
Prepared, submitted and secured TESDA approval of the following 15 additional
Training Regulations (TRs):



Front Office Services NCII



Housekeeping NCIII



Baking/Pastry Production NCII



Housekeeping NCIV



Travel and Tours NCII



Events Management Services NCII



Tour Guiding NCII



Events Management Services NCIII



Commercial Cooking NCII



Attractions & Theme Parks



Commercial Cooking NCIII



Commercial Cooking NCIV



Food and Beverage Service NCIII



Food and Beverage Service NCIV


Operations NCII


Tourism Promotion Services NCII

DOT -TESDA – TIBFI
C O L L A B O R AT I O N / PA S T A C T I V I T I E S


Organized the 1st Tourism Human Resources Congress held on 17-18 June 2004 and
2nd Tourism HR Congress last October 2012



Participated in the Common ASEAN Tourism Curriculum (CATC) Workshops



Conducted “Curriculum Development Workshops” sponsored by TESDA and DTI



Participated in the APEC Skills Standard Concept and System



Development of Philippine Competency Standards



Participated in the National Workshop on ASEAN
Toolbox Development of a Priority Tourism Labour
Division Project (Housekeeping)on June 13, 2012
at Diamond Hotel Philippines


DOT - TESDA – TIBFI
C O L L A B O R AT I O N / PA S T A C T I V I T I E S
 Participated in the National Workshop on Gap
Analysis on the Implementation of ASEAN MRA on
Tourism Professionals and Feasibility Study for the
Establishment of a Regional Secretariat for ASEAN
Tourism Professionals held on 3-4 September 2012
at Pan Pacific Hotel


Pre-screened participants to the ASEAN Master
Trainers’ and Master Assessors Training on
Housekeeping held in Bali, Indonesia, November –
December 2012


ON-GOING ACTIVITIES
Review of Training Regulations (TRs) for TESDA








Bartending
Commercial Cooking
F & B Service
Housekeeping
Tour Guides
Front Office Services
Travel Services


CONVERGENCE
among the following agencies:
Deparment of Tourism
Technical Education and Skills Development Authority
Commission on Higher Education
Tourism Industry Board Foundation Inc
Department of Education


ON-GOING ACTIVITIES
 Memorandum of Understanding on Tourism Human Resource
Development and Training (DOT- TESDA - CHED- DEPED- TIBFI)
 Curriculum Review and Development

 ASEAN MRA Awareness Seminars








Cebu City
Iloilo City
Puerto Princesa City
Bacolod City
Baguio City
Legazpi City
Tagbilaran City

(July – November)

- July 5, 2013
- July 11, 2013
- July 22, 2013
- August 30, 2013
- September 11, 2013
- September 18, 2013
- October 4, 2013


ON-GOING ACTIVITIES
 ASEAN MRA Awareness Seminars

(July – November)

 Davao City
- October 7
 Puerto Princesa City - October 9
 Cagayan de Oro City - October 9
 Angeles City
- October 25
 Tacloban City
- November 5
Laoag City
- November 15
Metro Manila
- November 29


In Country Workshop on Toolbox Development
- Front Office
- Food Production
- Food and Beverage
Date: October 24, 2013
Venue: Metro Manila


ON-GOING ACTIVITIES
 Master Trainers and Master Assessors Training (Housekeeping)
Date: November & December 2013
Venue: Metro Manila & Cebu
- 50 master trainers
- 50 master assessors
- Participants screening on-going


ADB-CIDA Technical Assistance on Skills Development
Train 5,000 tourism workers
- Certify 500 tourism professionals under the ASEAN MRA
- Develop a tourism human resources strategy
-


CERTIFICATION PROCESS
AT JAKARTA

 Malaysia set up four (4) National Working Groups for the six
(6) tourism labour divisions.

WG 1:
Housekeeping
Division

WG 2:
Front Office
Division

WG 3:
Food &
Beverages
Services and
Food
Production
Division

WG 4:
Travel
Agencies and
Tour
Operation
Division

3

Training of Master Trainers
for Housekeeping at PSE (Aug 13)


Training of Cambodian Master Trainers at PSE :
49 people

Progress on MRA activities
(Related with Agenda Item 4.1)

Opening Ceremony for Training the Trainers
for Housekeeping Division
Ministry of Tourism and Sports

45

NEXT STEPS
ASEAN LEVEL
 Finalization of Toolboxes on Front Office, Food Production and
Food and Beverage Services
 Conduct of ASEAN Master Trainers and Assessors’ Training
Program on Front Office, Food Production, F&B Services
 Development of Toolbox on Travel & Tour Services
 Establishment of a Regional Secretariat
 Development of the ASEAN Tourism Professional Registration
System (ATPRS)

Thank You!


48

ASEAN Mutual Recognition Arrangements(MRA) for Tourism
Professionals Awareness Seminar

PHILIPPINE
QUALIFICATIONS
FRAMEWORK (PQF)

Outline of Presentation
49











What is PQF?
Objectives of the PQF
Benefits of the PQF
The Development of the PQF
The PQF vis-à-vis the Education System
The 8-Level Descriptors
PQF Implementing Bodies
PQF Working Groups
Some Notes

From the President’s SONA
2011
50

“… ngayon pa lang,
nagtatagpo na ang kaisipan
ng DOLE, CHED, TESDA at
DepEd upang tugunan ang
isyu ng job mismatch. Susuriin
ang mga curriculum para
maituon sa mga industriyang
naghahanap ng empleyado,
at gagabayan ang mga
estudyante sa pagpili ng mga
kursong hitik sa bakanteng
trabaho.”

His Excellency Benigno S. Aquino III,
President of the Republic of the Philippines, signed the
Executive Order No. 83 dated October 1, 2012
entitled

INSTITUTIONALIZATION OF THE
PHILIPPINE QUALIFICATIONS
FRAMEWORK
51

What is PQF?
52








It is a national policy describing the levels of educational
qualifications and sets the standards for qualification
outcomes.
A quality assured national system for the development,
recognition and award of qualifications based on standards
of knowledge, skills and values acquired in different ways
and methods by learners and workers of a certain country
It is competency-based and labor market driven.
It is assessment- based qualification recognition.

Objectives of the PQF
53






To establish national standards and levels for outcomes of education and
training, skills and competencies
To support the development and maintenance of pathways and
equivalencies which provide access to qualifications and assist people to
move easily and readily between the different E & T sectors and between
these sectors and the labour market
To align the PQF with international qualifications framework to support
the national and international mobility of workers thru increased
recognition of the value and comparability of Philippine qualifications

Benefits of the PQF
54

FOR THE PERSON




Encourages lifelong learning allowing the person to start at the level that
suits him and then build-up his qualifications as his needs and interests
develop and change over time
Certificates and licenses recognized by government

FOR THE EMPLOYERS
Assures that standards and qualifications are consistent to job
requirements/demand

Provides common understanding on standards, qualifications and levels

Benefits of the PQF
55

FOR THE EDUCATION & TRAINING PROVIDERS
Ensures transparency in training provision, conformance to standards and
preciseness of accountability for learning outcomes
Provides common understanding of policies and guidelines on credit transfers,
articulation, portability, bridges pathways and RPL

FOR THE AUTHORITIES
Provides the standards, taxonomy and typology of qualifications as bases for
granting approvals to providers and stakeholders

Harmonizes qualifications in E & T across Philippines

The Development of PQF
INPUTS

OUTPUTS

Industry needs

Qualification Levels

Need for global
recognition of
competencies

56

Descriptors

Current qualifications issues at all
levels
Qualifications issues in
recognition of prior
learning

Registers

Philippine
Qualifications
Framework

Working Groups
Pathways & Equivalencies
Quality Assurance

Research and policy
papers on NQF

Information & Guidelines

NQFs of other countries

International Alignment
Consultation and Advocacy
With Stakeholders

The Philippine Education System
57

Six (6) Years
One (1)
Year

Four (4) Years Junior HS +
Two (2) Years Senior HS +
TESD Specialization (NC I
and NC II) + Arts & Sports

Technical
Education
and Skills
Development

Baccalaureate,
Post- Baccalaureate,
Post-Doctoral/
Specialization

THE PHL QUALIFICATIONS FRAMEWORK

58

(Approved by the NEDA SDC-Cabinet on May 18, 2012)

BASIC ED

TESD

HIGHER EDUCATION

L8

DOCTORAL AND
POST DOCTORAL

L7

POST BACCALAUREATE

L6

BACCALAUREATE

L5

DIPLOMA

L4

NC IV

L3

NC III

L2

G12

L1

10

NC II
NC I

LEVEL
KNOWLEDGE, SKILLS AND
VALUES
60

1
Knowledge and skills that are manual
or concrete or practical and/or
operational in focus.

APPLICATION

Applied in activities that are set in a
limited range of highly familiar and
predictable contexts; involve
straightforward, routine issues which
are addressed by following set rules,
guidelines or procedures.
DEGREE OF INDEPENDENCE In conditions where there is very close
support, guidance or supervision;
minimum judgment or discretion is
needed.
QUALIFICATION TYPE

NATIONAL CERTIFICATE I

LEVEL
VALUES
61

APPLICATION

2
Knowledge and skills that are manual,
practical and/or operational in focus
with a variety of options.
Applied in activities that are set in a
range of familiar and predictable
contexts; involve routine issues which
are identified and addressed by
selecting from and following a number
of set rules, guidelines or procedures.

DEGREE OF INDEPENDENCE In conditions where there is

substantial support, guidance or
supervision; limited judgment or
discretion is needed.
QUALIFICATION TYPE

NATIONAL CERTIFICATE II

LEVEL

3

KNOWLEDGE, SKILLS
AND VALUES

Knowledge and skills are a balance of theoretical and
practical. Work involves understanding work
process, contributing to problem solving and making
decisions to determine process, equipment and
materials to be used.

62

APPLICATION

Applied in activities that are set in contexts with some
unfamiliar or unpredictable aspects; involve routine
and non-routine issues which are identified and
addressed by interpreting and applying established
guidelines or procedures with some variations.

DEGREE OF
INDEPENDENCE

Application may involve individual responsibility or
autonomy, may involve some responsibility for others.
Participation in teams including team or group
coordination may be involved.

QUALIFICATION TYPE

NATIONAL CERTIFICATE III

LEVEL

4

KNOWLEDGE, SKILLS Knowledge and skills are mainly theoretical and/or
AND VALUES
abstract with significant depth in one or more areas;
63

contributing to technical solutions of a non-routine or
contingency nature; evaluation and analysis of current
practices and the development of new criteria and
procedures.
APPLICATION

DEGREE OF
INDEPENDENCE

Applied in activities that are set in range of contexts,
most of which involve a number of unfamiliar and/or
unpredictable aspects; involve largely non-routine
issues which are addressed using guidelines or
procedures which require interpretation and/or
adaptation.
Work involves some leadership and guidance when
organizing activities of self and others

QUALIFICATION TYPE NATIONAL CERTIFICATE IV

LEVEL

5

KNOWLEDGE, SKILLS
AND VALUES

Knowledge and skills that are mainly theoretical and/or abstract with
significant depth in some areas together with wide-ranging,
specialized technical, creative and conceptual skills. Perform work
activities demonstrating breadth, depth and complexity in the
planning and initiation of alternative approaches to skills and
knowledge applications across a broad range of technical and/or
management requirements, evaluation and coordination.

64

APPLICATION

DEGREE OF
INDEPENDENCE

QUALIFICATION TYPE

Applied in activities that are supervisory, complex and non-routine
which require an extensive interpretation and/or adaptation/
innovation.
In

conditions where there is broad guidance and direction, where
judgment is required in planning and selecting appropriate
equipment, services and techniques for self and others. Undertake
work involving participation in the development of strategic
initiatives, as well as personal responsibility and autonomy in
performing complex technical operations or organizing others
DIPLOMA

LEVEL
65
VALUES

APPLICATION

DEGREE OF INDEPENDENCE

QUALIFICATION TYPE

6
Graduates at this level have broad and coherent
knowledge and skills in their field of study for professional
work and lifelong learning

Application in professional work or research in a
specialized field of discipline and/or for further study

Independent and /or in teams of related field with minimal
supervision

Baccalaureate Degree

LEVEL
66
VALUES

7
Graduates at this level have advanced knowledge and
skills in specialized or multidisciplinary field of study for
professional practice or self-directed research

APPLICATION

Applied in professional work that requires leadership and
management in a specialized or multidisciplinary
professional work, research and/or for further study


Independent and or in teams of multidisciplinary field with
very minimal supervision

QUALIFICATION TYPE

Post-Baccalaureate Program

LEVEL

8

VALUES

Graduates at this level have highly advanced systematic
knowledge and skills in very specialized or complex
multidisciplinary field of learning for multifaceted research
or professional practice or for the advancement of learning

APPLICATION

Applied in highly specialized or complex multidisciplinary
field of professional work, research and/or further study
that require management expertise, innovation and
leadership

67


QUALIFICATION TYPE

Independent and/or in teams of multi-disciplinary and
complex setting

Doctoral Degree and Post-Doctoral Programs

ELEMENT
LEVELS

8

7

KNOWLEDGE
AND SKILLS

APPLICATION

DEGREE OF
QUALIFICATION
INDEPENDENCE TYPE
Doctoral Degree and
Post Doctoral Program

creative,

judgment,
professional work
or research,

conceptual,

discretion,

Close
support,

supervisory,

6

abstract,

5

theoretical,

4

manual,

3
2
1

non-routinary,

Range of
highly
familiar

problem
solving,

and

Baccalaureate
Degree

Diploma

autonomy,

unfamiliar,

and
concrete,

operational

NC IV

leadership
Predictable
context,

decision
making

responsibility
for
others,

Guidance
practical,

&

Post – Baccalaureate
Degree

unpredictableble
aspects
routine

Supervision

NC III

NC II

NC I

PQF-NCC
70

The PQF National Coordinating Committee is hereby
created to be Chaired by the Secretary of the Department
of Education (DepEd) with the following as members: a)
Technical Education and Skills Development Authority
(TESDA); b) Commission on Higher Education (CHED); c)
Department of Labor and Employment (DOLE); and, d)
Professional Regulations Commission (PRC).
(Sec. 2, EO No. 83 s.2012)

Powers & Functions of the
PQFNCC
71
1.

2.
3.

4.
5.

6.

Creates technical working groups in support of the detailing and
implementation of the PQF
Harmonizes the levels of qualifications with all levels of education
Aligns education standards and learning outcomes to the level
descriptors contained herein
Develops and recognizes pathways and equivalencies
Discuss and agree on the elements of the PQF including but not
limited to their principles, key features, definitions or terminologies,
structure and governance arrangements
Review and update the PQF

72

7.

Powers & Functions of the
PQFNCCand guidelines in the implementation of the PQF
Provides information

8.

Establishes a quality assurance mechanism

9.

Maintains the national registry of qualified manpower

10.

11.

12.

13.

Ensures the international alignment of the PQF with the qualification
frameworks of other countries.
Represents the country in international fora or negotiations on
qualification agreements/arrangements
Provides regular feedback on the progress and accomplishments to
the Office of the President with respect to the implementation of the
Order.

Perform such other functions that may be related to the
implementation of the PQF

Technical Secretariat
73

FUNCTIONS
1.
Provide technical and administrative support to the
Committee;
2.
Engage the services of technical experts; and
3.
Perform such other functions as the Committee may deem
necessary.

Chair: DDG Irene Isaac, TESDA

PQF Technical Working Groups
TWG for Qualifications Register
Chair : TESDA
TWG for Pathways and Equivalencies
Chair : CHED
TWG for Quality Assurance
Chair : CHED

TWG for Information and Guidelines
Chair : DepED
TWG for International Alignment
Chair : PRC

Qualifications Register
76

FUNCTIONS
1.

2.

3.

4.

Provides information to employers, trainers and trainees on
education and training opportunities, licensure and assessment and
certification services in professional and skilled qualifications;
Maintains/updates the database of professional and skilled
qualifications;
Provides regular, timely data/information to the Technical
Secretariat;
Coordinates/Harmonizes agency databases on the registry of
qualifications

LEAD AGENCY: TESDA

Pathways and Equivalencies
77

FUNCTIONS
1.

2.
3.

Establishes equivalency pathways and equivalency system for
seamless education transfer and/or progression between education
levels corresponding to the PQF levels;
Develops a National System of Credit Transfer;
Facilitates the enhancement and adoption of the Ladderized
Education Program consistent with the PQF

LEAD AGENCY: CHED

Quality Assurance
78

FUNCTIONS
1.
2.

3.

Develops PQF quality procedures manuals;
Facilitates the conduct of evaluation and compliance audits/reviews
vis-à-vis set standards;
Provides recommendations to the National Coordinating Committee
(NCC) based on the results of the evaluation

LEAD AGENCY: CHED

Information and Guidelines
79

FUNCTIONS
1.

2.

Develops information, education and communication (IEC) materials
to promote and advocate PQF;
Formulates guidelines, circulars and policy issuances for the
approval of the NCC

LEAD AGENCY: DepEd

International Alignment
80

FUNCTIONS
1.

2.

Conduct researches/ studies for comparability/ benchmarking of
Philippine qualifications with other countries and
regional/international groupings;

Coordinates with professional organizations in the pursuit of mutual
recognition arrangements/ agreements

LEAD AGENCY: PRC

Some Notes
81








PQF-NCC meets regularly and keeps track of the TWGs

TWGs develop their own work plans and targets and report periodically
to the NCC
Industry sector representatives shall be consulted and tapped in the
detailing and application of the PQF to ensure alignment of educational
outcomes to job requirements (Sec. 4, EO No. 83 s.2012)
The ASEAN Qualifications and Reference Framework (AQRF) Task Force
are now working towards a regional framework

32 Job Titles –Six Labour Divisions
HOTEL SERVICES

TRAVEL SERVICES

82
Front Offices

Housekeeping

Food Production

Food & Beverage
Services

Travel Agencies

Tour Operation

Front Office
Manager

Executive
Housekeeper

Executive Chef

F & B Director

General Manager

Product Manager

Front Office
Supervisor

Laundry Manager

Demi Chef

F & B Outlet
Manager

Assistant General
Manager

Sales & Marketing
Manager

Receptionist

Floor Supervisor

Commis Chef

Head Waiter

Senior Travel
Consultant

Credit Manager

Telephone Operator

Laundry Attendant

Chef de Parte

Bartender

Travel Consultant

Ticketing Manager

Bell Boy

Room Attendant

Commis Pastry

Waiter

Public Area Cleaner

Baker
Butcher

Tour Manager

83

Labour
Division
Front Office

Training Regulations
/Level
Front Office Services NC II

Job Titles
Reservations Agent/Clerk

Training Hours
18 (Basic)
18 (Common)
400 (Core)
436 (TOTAL)

Front Office Agent/Front Desk
Clerk

Receptionist
Bellman/Bellboy/Porter
Club Concierge
Housekeeping

Housekeeping NC II

Room Cabin/Attendant
Houseman/Public Area
Attendant/Janitor
Valet Runner
Dry Cleaner
Washer
Presser/Ironer
Marker-Sorter
Butler

18 (basic)
18 (Common)
400 (Core)
436 (TOTAL)

Housekeeping

Housekeeping NC III

Housekeeping Supervisor

84

20 (Basic)
24 (Common)
32 (Core)
76 (TOTAL)

Floor Supervisor
Housekeeping NC IV

Housekeeping Asst. Manager

56 (Basic)
24 (Common)
32 (Core)
112 (TOTAL)

Housekeeping Manager
Food & Beverage Services

Food & Beverage Service NC II

Food & Beverage Service NC
III

Busboy (Commis de Rang)
Waiter (Chef de Rang/Demi
chef de Rang)
Food Attendant
Food Server

18 (Basic)
18 (Common)
300 (Core)

Head Waiter (Chef de Salle)
Captain Waiter (Chef de’etage
Host/Hostess
Banquet Head Waiter

20 (Basic)
24 (Common)
40 (Core)
40 (Electives)

336 (TOTAL)

124 (TOTAL)

Food & Beverage Services
85

Food & Beverage Service NC
IV

Restaurant Manager
Outlet Manager
Restaurant Asst./ Manager
Outlet Asst. Manager
Coffee Shop Manager

56 (Basic)
24 (Common)
60 (Core)
20 (Elective)
160 (TOTAL)

Tour Operations

Tour Guiding Services NC II

Tour Guide

18 (Basic)
18 (Common)
160 (Core)
196 (TOTAL)

Travel Agencies

Travel Services NC II

Reservations Officer
Ticketing Officer

18 (Basic)
18 (Common)
160 (Core)
196 (TOTAL)

Food Production

Cookery NC II

86

Cook
Assistant Cook

18 (Basic)
18 (Common)
280 (Core)
316 (TOTAL)

Commercial Cooking NC III

Chef de Partie
Head Chef

20 (Basic)
24 (Common)
200 (Core)
244 (TOTAL)

Commercial Cooking NC IV

Sous Chef
Executive Sous Chef
Restaurant Chef

56 (Basic)
24 (Common)
180 (Core)
360 (TOTAL)

The TOURISM INDUSTRY
BOARD FOUNDATION INC.

DOT
TESDA
TIBFI

Small Ville 21 Hotel, Iloilo City
11 July 2013

HISTORY
TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI)
• Originally the Hotel and Restaurant Industry Board
but renamed to Tourism Industry Board Foundation
Inc. in 1991
• To expand its coverage/membership to all sectors
of the tourism industry.
Conversion approved
1992.

by the SEC

on March 25,

OBJECTIVES
• To ensure an adequate supply of trained workers
within the tourism industry at the right time and at
the right quantity

• To facilitate the skills training/job placement cycle
• To match the skills of labor force with the
manpower requirement of the tourism industry


The Vision of TIBFI
Developing excellent
tourism industry service
providers is our mandate


Our Mission
To unify government,
industry, and the academe
in facilitating tourism
education and training


TIBFI Composition
Private :
 HRAP
 PTAA

Government :
DOT
TESDA
UP-AIT

 AHRM
 COHREP
 PACEOS
 EHAP

Labor :

 HSMA

NUWHRAIN-APL

 UFTE
 AAHRMEI

TIBFI as NTPB
TIBFI has been designated as
the National Tourism
Professional Board (NTPB)
for the implementation of the
ASEAN MRA in 2015


TIBFI
Tourism Industry Board Foundation Inc.
Email: tibfi2012@yahoo.com
Website: http://www.tourismindustryboard.org/
TIBFI Secretariat: Christian “Keesha” Buted
Mobile No.: 0927-414-6709

DOT
TESDA
TIBFI

The oriental, Tacloban City
5 November 2013

Competency & Labor Division
Listing






242 competency – from ASEAN Common Competency
Standards for Tourism Professionals (ACCSTP)
2 primary and 6 secondary labor divisions
32 job titles
Combination of:
Core and Generic Competencies
52 qualifications
 Certificate

II
 Certificate III
 Certificate IV
 Diploma
 Advanced Diploma

Functional Competencies

Six Labor Divisions
Primary Division
(First Labor Division)

Hotel Services

Travel Services

(Second Labor Division)

Front Office
Housekeeping
Food Production
Food and Beverage Services
Travel Agency
Tour Operations

Hotel Services (22 job titles)
Front Office
1.Front Office Manager
2.Front Office Supervisor
3.Receptionist
4.Telephone Operator
5.

Bell Boy

Housekeeping
1. Executive Housekeeper
2. Laundry Manager
3. Floor Supervisor
4. Room Attendant
5. Public Area Cleaner

Food Production
Executive Chef
2.Demi Chef
3.Commis Chef
4.Chef de Partie
5.Commis Pastry
6.Baker
7.Butcher
1.

F&B Services
1. F&B Director
2. F&B Outlet Manager
3. Headwaiter
4. Bartender
5. Waiter

Travel Services (9 job titles)
Travel Agencies
General Manager
2.Assistant General Manager
3.Senior Travel Consultant
1.

4.

Travel Consultant

Tour Operator
1.Product Manager
2.Sales and Marketing Manager
3.Credit Manager
4.Ticketing Manager
5.Tour Manager

Qualifications
Certificate
II

Certificate
III

Certificate
IV

Diploma

Advanced
Diploma

SubTotal

2

2

3

1

1

9

2

3

3

1

1

10

Front Office

1

1

1

1

1

5

Housekeeping

1

1

1

1

1

5

Tour
Operation

2

3

4

2

1

12

Travel
Agencies

3

3

3

1

1

11

TOTAL

11

13

15

7

6

52

Food &
Beverage
Food
Production

(Management)

Competency Clusters










Common core
Restaurant Services
English Language Proficiency
Management & Leadership
Travel Agency – ticketing
Commercial Cookery
Hotel Front Office



Tour Guide Services
Housekeeping
Patisserie
Security Services
Food and Beverage Service
General Administration



Financial Administration



Human Resource Development









Competency Clusters –
Hotel Services
Cluster
Common Core

Restaurant Services
21

Commercial Cookery
Commercial Catering
Patisserie

21
7
10

Food & Beverage Service
Customer Service & Sales Marketing

16
7
14

Management & Leadership

9
12
16


11

Hotel Services
Cluster

Common Core
Hotel Front Office
Housekeeping
Security Services
Resource Management

Front Office & Housekeeping

19
12
7
10
7
13
8
12
14
11

Travel Services
Cluster

Travel Services

Common Core
Travel Agency - Ticketing
Tour Guide Services
Tour Operations
Resource Management

16
19
19
18
23
13
6
15
20
4

Sample Qualification


Food and Beverage

http://www.tourismindustryboard.org/resources/compiled-reports/

Food and Beverage Qualifications
Advanced Diploma in Food and Beverage ( Management)
Diploma of Food and Beverage (Supervision and Administration)
Certificate IV in FB
(Waiting)

(Operations)

(Beverage)

Certificate III in FB
(Waiting)

Certificate III in FB
(Beverage)

Certificate II in FB
(Waiting)

Certificate II in FB
(Beverage)

Certificate II in Food and Beverage
(Waiting)

Food & Beverage Qualification

• Summary
• Restaurant Service
• Food and Beverage Service
• Financial Administration
• Total

- 21
– 17
–9
– 37

Select
only

8

Competency Matrix for Food &Beverage Qualification
CII
Cluster
Core and Generic
Competencies
Common Core
Food and Beverage
Service
Financial
Administration
Customer Service,
Sales and Marketing
Human Resource
Development
Management and
Leadership
General
Administration
English Language
Proficiency
any relevant elective

total

CII

(w)

(W)

(W)

(B)

13

No.

CIII CIV
19

21

8

9

CIV
CIII CIV (supervis

Dip

Ad
Dip

13

19

21

8

9

on)

(Mgt)

21

22

22

4

5

3

3
6

3

3

3

3

3

(B)

in (Sup &
Admin)

4

(B)

4

21
17
7

12

12
11

7

1

1
3

8

3

17

4

14
9

2

3

3

2

3

3

3

4

5

2

5

6

2

5

6

7

16

18

25

37

45

25

37

45

46

62

69

Comments on the Qualification







Internship/practical placement
 For students with no experience, highly recommended
 For students with “sufficient” opportunities to practice is not needed
anymore
Functional competencies
 “elective” in nature, and can be chosen by student, provider or by
the employer/industry
 Minimum number only

No Certificate 1, as very basic, but incorporated in Certificate II
Development of Recognition of Prior Learning, “RPL” to assist those with
experience but no formal qualifications

Go to:

http://www.waseantourism.com/

Press “here”

Approved Toolboxes
= 47 plus 98
= 145 competencies

Clean and prepare
rooms for in-coming
guests

•
•
•
•
•

AM – Assessor Manual, doc and pdf
CS – Competency Standard
PPT – powerpoint
TG Trainer’s Guide, doc and pdf
TM - Trainee’s Manual, doc and pdf

Trainee Manual




Glossary of terms &
acronyms
Trainee notes/training
content



Work Projects



Summaries



Evaluation Sheet



Recommended reading
materials.

Trainer Guide
 Training

PowerPoint

slides
 Trainer

notes

 Recommended

equipment.

training

Powerpoint Presentation
•
•

PowerPoint Presentation
Instructions for Trainers
for Using PowerPoint

Assessor Manual
 Oral

Questions

 Written

Questions with
Model Answers

 Third

Party Statement

 Observation

Checklist

 Competency

Recording

Sheet.

How to use?


Training and education providers
 Choose the qualification
 Download the appropriate competencies
 Review the materials
 Undertake a curriculum mapping
 “enrich” the materials with additional information
 Prepare the final materials

Curriculum Mapping


Compare
 Your

school curriculum which is CHED compliant
 ASEAN qualifications
 TESDA qualifications






Choose common competencies
Add “unique” competencies that will create a
“competitive edge,” or “niche”
Finalize curriculum
Add assessment and certification as part of your
validation

How to use?


Industry
 Review and align positions with competency
requirements
 Align training and development with ASEAN
standards
 Hire employees who are certified

Call to action

Be

hospitable…

Be

….

H
O
S
P
I
T
A
B
L
E

Helpful
Optimistic
Smart-er
Patient
Industry relevant
TESDA compliant
ASEAN friendly
Better
Learned
Eager

ASEAN Mutual Recognition Arrangement to
Tourism & Hospitality Education

Are you
OUT?

Are you
IN?

I’m IN!

Learning. More fun in the

Philippines

DOT
TESDA
TIBFI

The Oriental, Tacloban City
5 November 2013

Next Steps











MRA Awareness Seminars
Master Assessor/Trainers Training – Metro Manila and
Cebu
Conduct ASEAN Assessor and Trainor training in region
MOU with all organizations – DOT, DepEd, TESDA, CHED,
TIBFI
Increase TIBFI Membership
Conduct Assessment and Certification

ASEAN MRA on Tourism Professionals Awareness Seminar

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