1. tdemi_shobakin@yahoo.com| 587.778.3126
Taiwo Demi-shobakin
2551 135 Avenue NW, Edmonton, Alberta T5A3S5
Tel: 587.778.3126 | Email: tdemi_shobakin@yahoo.com
PROFILE
An Administrative Professional with experience working in diverse settings including health care
environments. I have over seven years’ experience in Administration, Accounting, Customer Service
and Sales & Marketing. I possess effective communication and interpersonal skills that makes me a
functional team player. Additionally, I can work independently when required.
CORE COMPETENCIES
Preparation of
Documents
Versatile in preparation of documents, proofreading, scheduling meetings, sending
out agendas using variety of software platforms
Confidentiality Proficient in dealing with sensitive and confidential information
Coordination Coordinate activities including team schedules, screening requests, redirect request
where appropriate and prioritize meetings
Data entry Maintain database, working files and filling system
Procedural control Develop and enhance procedure for control and response to correspondence,
review environmental and equipment changes for effective operations
Communication
tools
Prepare and design brochures, fact sheets, posters, banners, flyers for different team
members, answer telephone and email inquiries and enquires
Processing Process invoices, travel expenses and claims. Arranges venue for meetings and
entertainment. Payroll administration and full cycle. Human resource functions
Customer service Adept in dealing with problems and concerns associated with diversity
Coaching Coach teams and developed feedback that reduced customers complain by 20%
Software MS Word, MS Outlook, MS excel, MS PowerPoint, MS SharePoint, MS Visio,
Access, Google, Adobe, Oracle and JDEdwards
Personal Planning, organization and time management skills
Non- judgmental – Works from an anti-oppressive perspective
Flexible – Available evenings and weekends
Community Health Centre, Brampton, ON Feb 2012 - P
PROFESSIONAL EXPERIENCE
CBI Home Health, Edmonton June 2013 – Present
Coordinator Client Services
• Fills and schedules shifts through the availability and allocation of qualified staff with skills to match
Client needs
• Coaches and mentors Health Care Aids
• Collaborates with team to interpret and carry out AHS contract terms
• Assesses root causes of problems and proffering solution
• Ensures process and policies flow and improvement
• Maintains and updates QCare system with client and employee information and provide necessary
reports
• Manages client and employee service changes, availability, overtime and performance review
• Deals with a fast paced environment with high volume of telephone and data entry
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2. tdemi_shobakin@yahoo.com| 587.778.3126
Taiwo Demi-shobakin
2551 135 Avenue NW, Edmonton, Alberta T5A3S5
Tel: 587.778.3126 | Email: tdemi_shobakin@yahoo.com
Revera Home Health, Edmonton September 2012 – May 2013
Coordinator Client Services
• Intake of all referrals/service changes from multiple sources
• Filled and schedule shifts through the availability and allocation of qualified staff with skills to match
client needs
• Data entry of service codes, pay rates, AHS authorisations track events
• Handled high volume calls from client and employee
• Communicated changes in staff hours/days to clients and referral sources and advise staff of change
in schedules.
• Maintained and updated GoldCare system client and employee files, including discharges accurately.
• Managed client and employee service changes, availability and overtime
• Tracked all client and staff concerns, complaints and compliments electronically
• Provided exceptional customer service to clients by addressing their concerns
• Confirmation of employee schedules and travel time
• Monitored online real time records and reconcile error
Great West Life, Edmonton August-September 2013
Administrative Support Assistant
• Clerical Support, ordered supply and handled switch board phones
• Sorted, distributed and processed mails
• Filed, photocopied and faxed documents
URS Flint Energy Service Limited, Sherwood Park August 2012 –July 2013
ESC Representative
• Processed employment Applications, Sign on packages, Resumes and Trade Certificates
• Scanned and saved Human Resource forms and documents per e-filing on JDEdwards and
Homebase
• Organised files and documentations, generated a variety of standard reports as required
• Reviewed new hire packages for completion and assisted with new hire on boarding
• Sent and uploaded Benefit packages for standard life of employees
• Created and maintained personal files of new intake. Processed changes to HR system and files
• Administered employee programs such as Benefit packages, Long Service Awards and Recognition
• Data entry of Apprenticeship, ROE and BBO (Behavioral Based Observation) Card programs
• Entered, Organized and audited HR confidential documents
• Assisted with the HR Library and new hire orientation as required
• Respond to employees’ inquiries and external enquires made through the CCA Helpline and email
• Issued employment verification certificates and apprenticeship hours certificate
Nautraliser Shoes Sunridge Mall Rundle, Calgary March 2012 – July 2012
Assistant Store Manager
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3. tdemi_shobakin@yahoo.com| 587.778.3126
Taiwo Demi-shobakin
2551 135 Avenue NW, Edmonton, Alberta T5A3S5
Tel: 587.778.3126 | Email: tdemi_shobakin@yahoo.com
• Created window floor display and performed sales transactions which increased Sales by 10%
• Executed timely promotional changes and set-ups consistent with company guidelines
• Implemented all price adjustment and carried out all POS support as required
• Maintained inventory and organised stock making room for easy access to stock
PZ Cussons Nigeria PLC Lagos 2008-2011
Business Manager
• Oversaw entire sales team of 15 stores and evaluated staff performance through annual appraisal
• Increased Annual Gross Sales by 15% which resulted in an increase in company’s profit
• Invoiced sales, generated order and approved credit applications
• Presented marketing survey information which was used for new product development
• Evaluated competition, conducted market intelligence tests and periodic price audits with team
• Carried out presentations, road shows and trained merchandisers on company’s range of products
• Set goals and monitored budgeted versus actual performance and recommended rewards
• Monitored competition, conducted market intelligence test and periodic price audit with team
•
Newgate Medical Services Lagos 2007 – 2008
Client Services / Administrative Manager
• Developed and implemented recruitment, retention, succession and trained new employee
• Managed the full cycle Human Resources function
• Executed procurement process and cost-cutting strategies
• Initiated direct mass mailing which resulted in 10% growth of customer base
• Liaised with Health Management Organizations (HMO) on patient care and service delivery
• Supervised the hospital’s stock piling and stock usage
EDUCATION AND TRAINING
Bachelor of Commerce (Accounting)
Grant McEwan University (In view)
Corporate Readiness Training Programme
Bow Valley College, Calgary, AB
Certification CPR and AED
St John Ambulance, Calgary, AB 2012
Master’s in Business Administration
University of Lagos, Akoka, Lagos, Nigeria 2002
Post Graduate Diploma in International Relations
Ogun State University Ogun, Nigeria 1998
Advanced Diploma in Business Administration
Yaba College of Technology, Yaba, Lagos, Nigeria 1996
OTHER WORK EXPERIENCE/TRAINING
Member, Human Resource Institute of Alberta
In house Dementia Training
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