Tallium Knowledge Sharing use cases Feb 2017

Elena Steiner
Business Dev. Director
Trittligasse 12
8001 Zurich Switzerland
Use cases Presentation
Jan 17, 2017
©2017 TallyFox Social Technologies AG – all rights reserved - Trittligasse 12 8001 Zurich Switzerland

Table of Contents
Use case 1: Finding the Answer to a Question on the KM Platform
Use case 2: Searches for documented knowledge
Use case 3: Broadcast knowledge
Use case 4: Finding people

1.  User types in question.
2.  System displays similar
questions previously asked.
3.  User is able to access the
previously asked question.

4.  User types in full question,
attaches supporting files.
5.  User tags question with CoP
categories
6.  User tags question with user-
defined tags.

7.  Question is posted to
Q&A area of CoP.
Questions from all CoPs are
displayed on the Network.

System finds matching experts

8.  System sends email
immediately to matching
experts.
Members with no matching
expertise are alerted through a
daily digest.

9.  Members can view from phone,
tablet, or other devices, relevance
highlights questions closest to their
expertise
10. Files can be previewed from any
device
11. Members can respond to questions
from any device

12. Response is posted in the
same thread
13. User receives email
notification the question has
been answered
14. Other members can follow
to receive email notifications
Answers can be sorted by
latest or best ranked

15. Managers/owners can mark
as resolved
Solution can be linked to an
existing answer, or manager
can provide a compiled
solution to resolve the
question.
16. Reports on Q&A are available
with the full feature*
*available 1Q 2017

SmartMatchProTM example
User story: Trudi has a problem with the Apache
server, she posts a question in the Network and adds
the appropriate tag(s).

SmartMatchProTM example – 0 Relevance
Maria is a Social Media expert, she has experience in IT, but only in marketing. When Maria
logs on to the platform, the question will not show any relevance to her, and she will not be
prompted to respond to the question.

SmartMatchProTM example – some relevance
Alexander has experience in backend development and server infrastructure, but he’s
mostly in services so he only matches the question at the 2nd level of expertise. This
question will show some relevance to him, but he might not be directly requested to answer
the question.

SmartMatchProTM example – high relevance
Joe has the exact expertise we’re looking for to answer the question. When he logs on to
the platform the question will be marked as high relevance to him, and he will receive a
notification to come help answer the question.

SmartMatchProTM: 99% relevance
SmartMatch considers a variety of elements when estimating
relevance.
Are you a
member here?
How many
matching
expertise?
How recent is
the post?
How specific is
your
expertise?

1 Coming soon
1.  User can access the
Explore panel from any
device
2.  User can filter searches
based on tags
3.  Keywords help identify what
the user is searching for

4.  System searches all
Advisian knowledge
libraries*
5.  System searches all
knowledge types, returns
filters with counters to
indication the amount of
content found.
List is sorted by best match
* Custom development

6.  Attachment titles are included in search
results. Attachments can be previewed
in-line.

7.  People are listed with
counters to matching
results, displaying
location, job title, and
expertise.
8.  Searches can be saved
for quicker results in the
future*
* 2Q, 2017

9.  User can like (vote)
content
10. User can read/download
content

Use case 3: Broadcast Knowledge

Announcements
1.  Announcements can be
prepared from any device
2.  Tags can be added.
3.  Supporting files can be
attached or embedded in the
description

Announcements
4.  Announcement is posted
5.  All users receive a
notification according to
their settings.
6.  Posts can be viewed on all
supported devices.

Discussion Board
1.  Discussions can be posted
from all supported devices
2.  Discussions can be tagged,
files attached.

Discussion Board
3.  Discussion is posted,
members can use filters to see
discussions on topics of
interest.
4.  Discussions can be viewed
from any supported device.

Discussion Board
Use @mention to alert other
members to discussions that may
be of interest to them.

Discussion Board
Use #tags to quickly add tags
while composing questions or
starting new discussions.

Member’s profiles show where
they are engaging, and what
topics they are engaging on.
Community Tally credits members
for their contributions and helps
managers gauge who their star
contributors are.

‘Sticky’ create button allows
members to easily post from
anywhere they’re allowed to.
Sharing external information can
be easily done by directly
pasting URLs, which
automatically embeds the post
(eg. Slideshare, video, news
article...)

Tallium runs on an expertise-based taxonomy
Customized to clients
Familiar company terms
Quickly identify experts
Easy user interface
Personalized for experts

1.  User selects from
standard taxonomy to
list expertise
2.  Members can also add
new terms if their
expertise is not listed
yet.

Member’s expertise is qualified
by recommendations.
Real-world experience combined
with community engagements
creates each member’s ranking.

3.  Members can be found by
taxonomy, location,
education, seniority, or
experience.
Members are listed in most
relevant order relative to
the filters and keywords
selected.
4.  Standard profile includes
job title, location,
expertise.

5.  User can message their
connections directly

Map expertise* to see
where company expertise
lies globally.
* 2Q, 2017

Tallium Knowledge Sharing use cases Feb 2017

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (9)

Similar to Tallium Knowledge Sharing use cases Feb 2017

Similar to Tallium Knowledge Sharing use cases Feb 2017 (20)

More from AquaSPE AG

More from AquaSPE AG (12)

Recently uploaded

Recently uploaded (20)

Tallium Knowledge Sharing use cases Feb 2017