2. What Is Salesforce?
Salesforce CRM provides a complete solution for that includes feature-rich solutions for
marketing, sales, services, partner management and community management.
CRM is originally software for managing customer interaction, such as scheduling tasks, emailing,
texting, and many more.
Salesforce grew into a cloud software solution and acquired several other companies for
Paas(Platform as a Service) and Saas (Software as a Service).
3. History & Founder
Salesforce is the worlds' first and most popular CRM system .
The headquarter of Salesforce is situated in San Francisco.
More than 82,000 companies and many customers used this dynamic, web-based, low-
cost CRM platform.
It was founded in March 1999 by former Oracle executive Marc Benioff
Salesforce.com has its services translated into 16 different languages and currently has
82,400 regular customers and over 2,100,000 subscribers.
7. Different sets of Clouds in Salesforce
Salesforce is divided into different sets of tools referred as “clouds”:
Sales Cloud
Service Cloud
Marketing Cloud
Community Cloud
Wave Analytics
Apps and Programs
IOT Cloud
8. Sales Cloud
Sales Cloud helps to sell products and Services, manage connection with customer, and close
more deals. Sales Cloud include Chatter, Social Contact, Marketing and Leads, Data.com,
Opportunities and quotes, Approval and Work process, Files and Libraries, Analytics and
Forecasting, Partner Management, AppExchange, Email and calendaring
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9. Features of Sales Cloud
Contact Management
Opportunity Management
SalesforceIQ Inbox
Salesforce®Engage
Sales Collaboration
Lead Management
Marketing Automation
Sales Data
Partner Management
Lightning Voice
Mobile App
12. Benefits Using Salesforce Sales Console:
Easily spot important fields on records.
• See records and their related items as tabs on one
screen.
• Find helpful information through quick access to
sales intelligence.
• Quickly jot notes or log interactions for each record.
• Manage calls using a SoftPhone without leaving
critical data behind.
13. Service Cloud
Service cloud increase agent productivity, reduces service costs, and gain
better visibility into Service Organization. It includes Customer Portal, Live
Agent, Contract and entitlement
14. Features of Service Cloud
Lightning Console
Live Agent
Communities
Knowledge
Snap-ins
Service Wave Analytics
Field Service Lightning
Omni Routing
Social Customer Service. etc
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19. SalesforceIQ CRM
SalesforceIQ can be set up in minutes, so you can put Relationship
Intelligence technology to work for you and start choosing more deals.
The definition of CRM is customer relationship management. CRM can help
you:
Increase leads
Close more deals, faster
Drive customer loyalty and satisfaction
20. Capture all your customer communication automatically.
Personalize SalesforceIQ to match your sales process.
Get immediate insights out of the box.
Get to decision-makers faster.
See essential customer data in your inbox.
Stay on top of every deal.
Features of SalesforceIQ CRM
21. Marketing Cloud
Marketing Cloud is the platform for personalized customer journeys — on every
channel.
22. Different Studios of Marketing Cloud
Email Studio
Mobile Studio
Social Studio
Web Studio
Advertising Studio
23.
24. Community Cloud
Community Cloud’s enterprise community platform connects customers,
partners, and employees directly to the information, apps, and experts they
need to take action.
25. Features of Community Cloud
Business Integration
Personalization
Customization and Branding
Mobile
Community Builder and Template
Engagement
Topics
Salesforce Files
Groups
Trust
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27. Wave Analytics
Wave Analytics is opening up new frontiers of data, visualizations, and
information that we never even expected.”
29. Use of App Cloud
Create richer, deeper customer experiences.
Mobile apps to go.
There's an app for every department.
Connect anything.
Integrate everything.
30. IOT Cloud
With IoT Cloud you can process massive quantities of data, build business
rules with simple, intuitive tools, and engage proactively with customers in
real time.
31. Use of IOT Cloud
Connect with everything.
Tackle the haystack. Move the needle.
Engage customers proactively.
32. Benefits using Salesforce
Low cost, low risk cloud based solution software service to buy.
It Supports on all the Browsers.
Complete solution includes feature-rich solution for marketing, sales, service,
partner management and community management.
Fast result because it drain resources on high value, low cost and focus on
innovation
Salesforce requires no software to install.
There are no hardware requirements either.
33. What makes Salesforce ideal for you?
It’s a cloud-based CRM solution.
Low setup costs. No hardware, no software, no hassle.
Automatic upgrades: 3 times a year.
Out-of-the-box and customizable CRM to run your business in one place.
Scales with your business. Add users when you need to.
Integrate with best-in-class apps.
Enterprise-level cloud security for businesses of any size.
It helps increase sales
