Banking on Innovation and DevOps

•

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Tapabrata Pal

Slides of my talk at DOES15, SF

Presentations & Public Speaking

‹#›
Tapabrata “Topo” Pal
Director, Individual Contributor, DevOps Evangelist
tapabrata.pal@capitalone.com
@TopoPal
Past:
• PhD in Semiconductor Physics
• Over 20 years of IT experience as Developer, Architect,
System Engineer
• Experience in Retail, Healthcare and Finance industries

Relative to our peers, we are a start-up

“Every single person in the US had the
same credit card.
It made absolutely no sense.”
Rich Fairbank
Capital One Founder & CEO

Information Based Strategy (IBS)
Data Technology Data Science
Test & Learn
+ +

"Ultimately the winners in banking will
have the capabilities of a  
world-class software company.“
Rich Fairbank
Capital One Founder & CEO

About Four Years Ago…
• Mostly outsourced

About Four Years Ago…
• Mostly outsourced
• Waterfall

About Four Years Ago…
• Mostly outsourced
• Waterfall
• Quarterly Releases

About Four Years Ago…
• Mostly outsourced
• Waterfall
• Quarterly Releases
• Manual Processes

About Four Years Ago…
• Mostly outsourced
• Waterfall
• Quarterly Releases
• Manual Processes
• Change Orders

‹#›Confidential
Development
• Architecture
• Design
• Code
• Test

‹#›Confidential
Business
• Requirements
• Feature Request
• Roadmap
Development
• Architecture
• Design
• Code
• Test

‹#›Confidential
Business
• Requirements
• Feature Request
• Roadmap
Development
• Architecture
• Design
• Code
• Test
Operations
• Infrastructure
• Platforms
• Environment
• Deployment
• Incident Mgmt
• Change & Release Mgmt.

Code Build
Release
MonitorDeploy + Test Execution

Code Build
Release
MonitorDeploy + Test Execution
App
Test
Infra

Code Build
Release
MonitorDeploy + Test Execution
App
Test
Infra
DEV INT QA PERF PROD
DEV INT
SEC
QA SEC PERF PROD
DEV INT QA SEC PERF PROD

Code Build
Release
MonitorDeploy + Test Execution
App
Test
Infra
DEV INT QA PERF PROD
DEV INT
SEC
QA SEC PERF PROD
DEV INT QA SEC PERF PROD Infra
App

Code Build
Release
MonitorDeploy + Test Execution
App
Test
Infra
DEV INT QA PERF PROD
DEV INT
SEC
QA SEC PERF PROD
DEV INT QA SEC PERF PROD Infra
App
Flow

Building a server in a Datacenter
Steps = 62
Days = 60
Cost = $25k
Pain = @#$%^&*
Opportunity cost = ?????

It is the right thing to do
Why are we Open Sourcing our tools?

It is the right thing to do
Culture of Continuous Experimentation and Learning
Why are we Open Sourcing our tools?

It is the right thing to do
Culture of Continuous Experimentation and Learning
Open Sourcing makes it better
Why are we Open Sourcing our tools?

It is the right thing to do
Culture of Continuous Experimentation and Learning
Open Sourcing makes it better
We are in the process of changing banking for good!
Why are we Open Sourcing our tools?

22
Where are we now
Code Commit Random 100s /day
Deployment
Prod Release
Manual Automated
Integration 1/ month 15 mins
QA, Perf 1/ month 4 / day
monthly/
quarterly
1 / sprint
Unit Test ? ~90% +

25
Our First ever Software Engineering Conference
2 days
1,200+ attendees
13 Learning Tracks
28 Tech Expo Booths
52 Sessions
0 Vendor

What's hot

Within the IT organizational structures that have dominated the last several decades roles and responsibilities are fairly standardized. But with the dramatic changes that DevOps practices and supporting toolsets bring, many are left feeling a bit off balance - it’s no longer clear who is responsible for even things as “straight-forward” as development or operations. In this talk I will take traditional roles that are distributed across fairly standard IT structures and sort them into a new organizational context. What is the role of the Enterprise Architect? Who does capacity planning and how? How can change management step out of the way all while still satisfying the requirements of safe deployments? How do agile teams interface with personnel responsible for maintaining legacy systems? I’ll leave the audience with a blueprint for a new organizational structure.

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Speed as a Prime Directive Ray Krueger, Vice President of Engineering, Hyatt Hotels Corporation Hyatt is transforming into a technology company that delivers digital experiences in the Hospitality industry. We're applying Continuous Delivery in order to achieve our goals faster. In the process, we are simplifying and abstracting legacy environments and building a hospitality technology platform.

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HPE's Research Development & Engineering team has been on a fast-tracked DevOps journey over the past couple of years. During our DOES 2014 talk we shared our deployment of ElectricFlow as a highly available and centralized self-service solution that has enabled HPE developers to quickly onboard onto ElectricFlow for build/test/deployment pipelines in a repeatable and cost-effective way. At DOES 2015 we expanded on our investments into a comprehensive monitoring, self-healing, and accelerated deployment strategy across all of our applications to further bridge our Dev and Ops gap with greater visibility into our environments and to accelerate our time-to-market with repeatable and fully automated deploys. Join us this year as we continue in this journey with our biggest transformation yet: the proliferation of ChatOps within our organization. We will discuss the decisions that lead us to these investments, the key lessons we have learned, and share our various Hubot integrations and capabilities.

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t last year’s DOES conference, we introduced the new Domain Specific Language (DSL) for Electric Flow and painted a vision for how it could revolutionize application release automation (ARA) for very large enterprise implementations. We are pleased to share with you our experiences and learnings from such a large scale implementation in a financial services company that we’ve been working on this past year. This is a very large implementation—hundreds of ‘platforms’, each containing hundreds of application components each targeting hundreds of ‘device types’, that is, thousands of components distributed across tens of thousands of end points in data centers across the world. Because of regulatory and quality concerns, complex multi-environment stage testing and promotion systems with clear separation of duties must be enforced. While Electric Flow provided the core functionality to achieve these goals, there was a considerable amount of customization required to support legacy applications, tools and processes. All of the custom work done by the Electric Cloud professional services teams was done in DSL, that is, source code first. Customizations are maintained in a source control system and applied to the various staging environments through automated script execution managed by Electric Flow. While the Electric Flow UI was not used to author content, it was used to verify implementation and provide a convenient ways for the client to monitor progress of their application delivery. The result was a highly maintainable and scalable implementation that could be customized and adjusted on a moment’s notice. Indeed, the project has been managed in a lean agile manner with three week sprints.

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Applications increasingly talk to each other behind the scenes via APIs. Google’s recent acquisition of Apigee, an API management company, is an indicator of the continued importance of APIs. APIs are like building blocks, providing services and data that can be connected with other APIs to build powerful customized apps. However, developing and testing an API can be challenging because there is no built-in interface, breaking changes can cause widespread outages, sensitive data may be exposed or accessed, and accepted agile testing paradigms can be difficult to adapt to APIs. This session is an introduction to restful APIs and how to test them for security, performance, functionality, and backwards-compatibility risks.

Api fundamentals

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Don't let broken APIs get you down. This talk looks at how API Ops, a new wave in DevOps, lets you design, build, test and release APIs more rapidly, frequently and reliably. Whether you're building public facing APIs, internal APIs, or building a microservices architecture, API Ops can help. We look at how the whole API lifecycle, the API tools, and the API teams all fit together to build better APIs and services.

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Verizon is not a startup that can simply copy and apply what works well for Uber, Facebook and other “Unicorn-Companies.” They are challenged by complex IT and business infrastructure accumulated over decades. Yet they wanted to streamline operations, optimize business output and deliver more useful products faster to their consumers. Verizon’s journey started back in 2011 by identifying Technical Debt, Business Debt and Organizational Rust. Now in 2016, after several years of streamlining their development and IT organization, they run every single project using a “Verizon agile,” DevOps approach. Download this webinar to hear, Assoc. Director at Verizon Enterprise Solutions, Nita Awatramani, share Verizon’s amazing digital transformation journey. Learn how they re-invented the way they develop, deploy and run their software supporting their business to remain competitive, profitable and relevant, in an era of increasing customer expectations. Discover how Verizon successfully: Decreased the number of apps they support by 40% Reduced IT complexity by consolidating from 13 to 5 data centers Increased their virtual server footprint 66% while reducing hardware footprint 25% Implemented a “level-up” mind set for team members through metrics-driven continuous delivery Nita is joined by Andreas Grabner, Performance Advocate at Dynatrace who will support why monitoring, application and end user metrics have to be a key part of your own transformation! Nita Awatramani Associate Director at Verizon Enterprise Solutions Nita Awatramani is responsible for infrastructure program management, security, compliance and business operations for Verizon Enterprise Solutions pre-sales and ordering systems. She has been with Verizon for 15 years, first with Consumer and Mass Business and then with Verizon Enterprise Solutions. She has a bachelor’s degree in Mathematics and a master’s in Computer Science. She holds a CISSP certification and is currently pursuing the Advanced Computer Security Program at Stanford. Andreas Grabner Performance Advocate at Dynatrace Andreas Grabner has 15+ years’ experience as an architect and developer in the Java and .NET space. In his current role, Andi works as an advocate for high performing applications in both the development and operations areas. He is a regular expert and contributor to large performance communities, a frequent speaker at technology conferences and regularly publishes articles blogs on blog.dynatrace.com

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Slides from an AbilityNet webinar delivered on 21 October 2014 Many marketing and business people - and the web developers and digital designers that work for them - see accessibility as a legal necessity. Something that costs extra and takes longer. So why would a global bank like Barclays be putting accessibility at the heart of its digital strategy? How does it relate to their marketing strategy? What does it have to do with the drive for better customer services or competitive advantage? This webinar took the form of an interview with Paul Smyth, Head of IT Accessibility at Barclays. He has been a leading advocate for accessibility inside the organisation and will explain: - the breakthrough moments which led to the Chairman and CEO placing accessibility at the heart of their business strategy - the tangible benefits the business is already seeing - the effect it has had on internal culture and digital design processes. - advice to organisations starting out on their accessibility journey as to how to organise themselves for success Although it focuses on Barclays this session will show how accessibility can bring benefits to any business. It will be of value to anyone trying to win the case for accessibility in their own organisation - and will be a wake up call for the business leaders and digital decision-makers who have yet to be convinced. Hosted by Robin Christopherson and Mark Walker of AbilityNet.

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I had the honour of presenting my reflections on the autobiography of Professor Isaac Folorunso Adewole, titled "Uncommon Grace." As someone deeply invested in documentation and history, I found Professor Adewole's decision to narrate his journey from humble beginnings to occupying one of the highest offices in the land both inspiring and invaluable. In this eloquently written memoir, Professor Adewole provides a comprehensive account of his life, from his ancestral roots to his time as Minister of Health in Nigeria. The unique aspect of this autobiography is that he portrayed himself authentically without taking the help of third-party narratives, which is often seen in accounts of high-ranking officials. His upbringing was greatly influenced by his father's commitment to education. He became a prominent figure in advocating for the rights of the underprivileged through trade unionism. His story is one of unwavering determination, resilience, and faith. His experiences, including both successes and struggles, provide priceless lessons on leadership, perseverance, and the alignment of personal values with public service. While reading "Uncommon Grace," I was struck by the deep leadership lessons that are embedded within its chapters. Professor Adewole stresses the importance of inclusivity, servant leadership, and planning, which are all highly relevant in today's complex world. His commitment to accountability, as well as his primary responsibility as a researcher, serves as a guiding light for aspiring leaders across various disciplines. During his tenure as the Vice Chancellor of the University of Ibadan, he led with visionary leadership and transformative impact. His accomplishments have been meticulously documented in the book, which can serve as a blueprint for rejuvenating institutions and promoting academic excellence. In the latter part of his autobiography, Professor Adewole shares his experiences as a Minister, detailing the challenges he faced while serving the public with integrity and courage. His reflections on the complexities of public service, coupled with his commitment to the well-being of the nation, offer practical insights for policymakers and citizens alike. I have carefully read "Uncommon Grace" and it is more than just a memoir. It is a timeless book that is hard to put down once you start reading. While intellectuals may continue to debate whether uncommon grace was made possible by uncommon preparation or the other way around, I applaud Professor Adewole for sharing his ideas, knowledge, and experience with the public. I highly recommend this book to everyone.

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Banking on Innovation and DevOps

1. Banking on Innovation & DevOps

2. ‹#› Tapabrata “Topo” Pal Director, Individual Contributor, DevOps Evangelist tapabrata.pal@capitalone.com @TopoPal Past: • PhD in Semiconductor Physics • Over 20 years of IT experience as Developer, Architect, System Engineer • Experience in Retail, Healthcare and Finance industries

3. Relative to our peers, we are a start-up

4. “Every single person in the US had the same credit card. It made absolutely no sense.” Rich Fairbank Capital One Founder & CEO

5. Information Based Strategy (IBS) Data Technology Data Science Test & Learn + +

6. Mobile First

7. The Digital Revolution

8. "Ultimately the winners in banking will have the capabilities of a   world-class software company.“ Rich Fairbank Capital One Founder & CEO

9. About Four Years Ago…

10. About Four Years Ago… • Mostly outsourced

11. About Four Years Ago… • Mostly outsourced • Waterfall

12. About Four Years Ago… • Mostly outsourced • Waterfall • Quarterly Releases

13. About Four Years Ago… • Mostly outsourced • Waterfall • Quarterly Releases • Manual Processes

14. About Four Years Ago… • Mostly outsourced • Waterfall • Quarterly Releases • Manual Processes • Change Orders

15. About Four Years Ago… • Mostly outsourced • Waterfall • Quarterly Releases • Manual Processes • Change Orders

20. ‹#›Confidential Development • Architecture • Design • Code • Test

21. ‹#›Confidential Business • Requirements • Feature Request • Roadmap Development • Architecture • Design • Code • Test

22. ‹#›Confidential Business • Requirements • Feature Request • Roadmap Development • Architecture • Design • Code • Test Operations • Infrastructure • Platforms • Environment • Deployment • Incident Mgmt • Change & Release Mgmt.

23. ‹#›Confidential Business • Requirements • Feature Request • Roadmap Development • Architecture • Design • Code • Test Operations • Infrastructure • Platforms • Environment • Deployment • Incident Mgmt • Change & Release Mgmt. Information Security Application Security Security Testing Information Security Infrastructure Security

24. ‹#›Confidential Business • Requirements • Feature Request • Roadmap Development • Architecture • Design • Code • Test Operations • Infrastructure • Platforms • Environment • Deployment • Incident Mgmt • Change & Release Mgmt. Information Security Application Security Security Testing Information Security Infrastructure Security DevOpsSec

25. Code Build Release MonitorDeploy + Test Execution

26. Code Build Release MonitorDeploy + Test Execution App Test Infra

27. Code Build Release MonitorDeploy + Test Execution App Test Infra DEV INT QA PERF PROD DEV INT SEC QA SEC PERF PROD DEV INT QA SEC PERF PROD

28. Code Build Release MonitorDeploy + Test Execution App Test Infra DEV INT QA PERF PROD DEV INT SEC QA SEC PERF PROD DEV INT QA SEC PERF PROD Infra App

29. Code Build Release MonitorDeploy + Test Execution App Test Infra DEV INT QA PERF PROD DEV INT SEC QA SEC PERF PROD DEV INT QA SEC PERF PROD Infra App Flow

30. Code Build Release MonitorDeploy + Test Execution App Test Infra DEV INT QA PERF PROD DEV INT SEC QA SEC PERF PROD DEV INT QA SEC PERF PROD Infra App Flow Feedback

31. Building a server in a Datacenter Steps = 62 Days = 60 Cost = $25k Pain = @#$%^&* Opportunity cost = ?????

32.

33. http://github.com/capitalone/Hygieia

34.

35.

36.

37. Image TBD

38. Our Open Source Contributions

39. Why are we Open Sourcing our tools?

40. It is the right thing to do Why are we Open Sourcing our tools?

41. It is the right thing to do Culture of Continuous Experimentation and Learning Why are we Open Sourcing our tools?

42. It is the right thing to do Culture of Continuous Experimentation and Learning Open Sourcing makes it better Why are we Open Sourcing our tools?

43. It is the right thing to do Culture of Continuous Experimentation and Learning Open Sourcing makes it better We are in the process of changing banking for good! Why are we Open Sourcing our tools?

44. It is the right thing to do Culture of Continuous Experimentation and Learning Open Sourcing makes it better We are in the process of changing banking for good! We found it inevitable to do DevOpsSec the right way Why are we Open Sourcing our tools?

45. 22 Where are we now Code Commit Random 100s /day Deployment Prod Release Manual Automated Integration 1/ month 15 mins QA, Perf 1/ month 4 / day monthly/ quarterly 1 / sprint Unit Test ? ~90% +

46. 23 How do we scale

47. 24

48. 25 Our First ever Software Engineering Conference 2 days 1,200+ attendees 13 Learning Tracks 28 Tech Expo Booths 52 Sessions 0 Vendor

49. 26

50. 26