Preview of the slides from the On Demand Webinar "Dashboards Don't Work - Unless You Have a Metrics Management Strategy"
To view the complete webinar, visit:
http://www.teamquest.com/en/resources/resource_center/articles/dashboards-dont-work-demand-webinar/
5. New insights from combining metrics
Added areas make framework richer
Other Internal
Supporting
Areas
Industry
Benchmarks
Strategic
Insights
Layer other areas
Marketing, Sales, Finance, HR, etc.
Intertwine results with the business
Industry metrics as baseline
comparison
Market share, cust sat, profitability,
efficiency, etc.
Strategic Insights
Internal
Core Areas
Manuf.Int’l
Typical Scenario- need some visibilty into some aspect of operations- answer used to be build a report, now its build a dashboard. The proper answer is to ask
what is the objective,
which metrics are appropriate,
where do they come from,
how do I get them,
how often do I get the metrics,
what is the context needed to make them meaningful,
what is a good range,
what is a bad range,
what is the target,
what is the stretch target,
how do we make access to the metrics effortless?
how do we leverage automation that the metrics are automatically monitored?
Dashboards Don’t Work: Unless You Have a Metrics Management Strategy
Given the wide variety of measurement challenges found in IT, not many have taken a step back to assess the big picture and formulate an end-to-end strategy for metrics. Instead, the easy route is to find a dashboard tool, sometimes the incumbent enterprise ‘standard’, to fit each localized need. When the tool is force-fit to a specialized set of needs, the results are predictable- the dashboards at some point cease to be useful.In this webinar, you will learn how to create an effective Business Value Dashboard. Topics covered include:• How to communicate IT’s business value to executives utilizing metrics.• What metrics matter to business leaders.• How to develop valuable strategic insights from operations data.• The most effective methods of dashboard visualization to simplify interpretation.
Dashboards Don’t Work: Unless You Have a Metrics Management Strategy
Given the wide variety of measurement challenges found in IT, not many have taken a step back to assess the big picture and formulate an end-to-end strategy for metrics. Instead, the easy route is to find a dashboard tool, sometimes the incumbent enterprise ‘standard’, to fit each localized need. When the tool is force-fit to a specialized set of needs, the results are predictable- the dashboards at some point cease to be useful.In this webinar, you will learn how to create an effective Business Value Dashboard. Topics covered include:• How to communicate IT’s business value to executives utilizing metrics.• What metrics matter to business leaders.• How to develop valuable strategic insights from operations data.• The most effective methods of dashboard visualization to simplify interpretation.
Profitability – Revenue per Employee
Efficiency – PUE Metrics
Here is an example of the result of the idea presented in the previous slide – (explain)
Let’s take a dive into the details behind this to show how we get here