1. TEJ KISHAN KAUL
Plot 185 Onyx Pride Khushi Vihar , Nr. Patrakar Colony Mansarovar Jaipur
Contact :- + 919269732903 /9928766622 E- Mail ; tejasvi_kaul2000@yahoo.com,
HEAD HOTEL OPERATIONS
Strategic Planning / Business Development / Team Management / Planning and Budgeting
CAREER OBJECTIVES
Dedicated, resourceful, and innovative senior management professional with hands on
expertise in handling operations & general administration in Hotel Industry. Can be
headhunted for spearheading the efforts across reputed organizations as a Director/Vice
President/GM – Hotel/Hospitality Operations for the achievement of management vision &
goals in planned and stipulated time- frame. Sure to make an Organization benchmark in the
field by improving the process & system by utilizing my Education and Practical Experience
in best way.
PROFESSIONAL SYNOPSIS
A Dynamic professional with More 26 Yrs. Of experience in Hotel Management &
Operations in leading Hotels and have a rich cross-functional experience in Managing
Business Operations , Marketing, Logistics, & Budgeting , Manpower Planning &
Management , Client Retention & Customer Relation etc.
Demonstrated capability to liaise with Govt. Authorities, thereby ensuring proper
functioning of the Organization.
Hands on experience in quality assurance and achieving total customer satisfaction
through adherence to service quality standards & norms.
Envisioning new concepts and future trends, streamlining operations, turning around
unprofitable functions while focusing on development, direction and accomplishment.
Exceptional interpersonal skills communication skills, analytical bent of mind, ability
to give total solutions for any area / problem. Ability to learn and apply coupled with an
unstinting urge to excel. Willingness to work under pressure and meet deadlines.
Ingrained confidence and solid understanding of translating business requirements
into functional tactical plans; initiate change.
KEY STRENGTH AREAS
Operations / Hospitality Administration Budgetary Control
Analytical / Negotiation
Skills
Implementation /creation
of SOP
Planning &
Implementation
Marketing Strategies /
Strategic Planning
Recruitment & Training Ability influence & drive
change
2. PERSONAL PROFILE
• A self-motivated, creative, confident, articulate and hard-working individual always
striving to achieve the highest standard possible in what ever I undertake.
• Possessing a good sense of humor and the ability to communicate comfortably at all
levels in a professional manner.
• An enthusiastic team player and one who takes initiative .and instill confidence.
• Organized and detail oriented. Stylish and love outdoors.
• Ability to remain calm even under stressful moments. Dynamic yet flexible.
• Feedback friendly. Fond of people, staff and guests and always willing to help.
PROFESSIONAL EXPERIENCE
CURRENT ENGAGEMENT
Currently working as Team Leader with a team of Hotel Management Professionals
providing consultancy to Three to Four stars Hotels & Resorts at Jaipur and Delhi NCR
.
.PAST POSTINGS
Worked with Neesa Leisure Ltd (The Cambay Group Of Hotel ) as
General Manager for a 176 Room Golf Resort for short period from
September 2014 to Nov. 2014
*****
Concept Hospitality Ltd running more than 30 Hotels across India from 3-5*
category Posted as General Manager at The Wall Street JAIPUR (Nov.2010 - June
2014)
*****
General manager K. K ROYAL Hotel & Convention Centre, Amber Delhi Road Jaipur
NOV.. 2008 –to OCT.2010
One of the best Hotels in the City with state of the art facilities ,spread over 14 acres of
land .Responsible for setting, prioritizing, resourcing and achieving objectives to support
Company’s Strategic goals and vision.
*****
KEMPINSKI HOTELS, LONDON JUN.2007 –SEP.2008
I have successfully finished a sabbatical with this prestigious International Chain of Five Star
Hotels. Located in Central London. ,learnt about the most modern gadgets being used in the
developed country to harness the best results and provide best services. The system of
operations and latest management control systems and tactics, international sales & marketing
in particular was fascinating.
Analyze existing systems and processes to identify gaps and opportunities for cost/quality
improvement.
3. .Attended workshop on (1) Understanding Contemporary Cost Management Technique .
(2) Reorientation to use cost information in Decision Making (3) Resource Allocation.
Wet N Wild Resort Gurgoan Delhi NCR ,(General manager ) March 2006 -May 2007
******
HOTEL ASRANI INTERNATIONAL, HYDERABAD (Gen Manager) JUN 2005-Feb. 2006
A prestigious 115 room 4-star standard Hotel in Secundrabad (Hyderabad) .I was responsible
for both Indoor Operations and out door activity of the Hotel ,
.
SHIPRA GROUP OF HOTELS (Delhi NCR) General Manager MAR. 1991 –MAY 2005
Shipra Group is a conglomerate of multi million companies having established its name in
Real estates (Shipra Estates), trend setters of business malls ; latest kind of multi-screen
cinemas, and Hotels. Though my main responsibilities were that of Hotel Division but shared
& shouldered the other entrusted responsibilities wherever and whenever required.
• Responsible for ensuring smooth operations & administration of the Hotel Division.
• Conceptualized business strategies & implemented them with coordinated efforts.
• Successfully achieved the targets and kept the success Graph shooting vertically.
• Put in coordinated efforts for the classification of the Hotels of the group for the Star
Categories from Govt. of India, Tourism Department.
• Organized training sessions for the staff to achieve the highest service standards and
customer satisfaction.
• Monitored daily financial performance & ensured budgetary control measures for
achieving scheduled targets as required by a General Manager.
HOTEL PAMPOSH , SRINAGAR JUL 1986 – JAN 1991
MANAGER OPERATIONS
This is a 4-star Hotel with 150 rooms situated on very prestigious location Residency Road . I joined
this organization as F & B Manager and immediately after was given the charge of Manager
Operations, and all HODs were under my control and supervision. Reported to Director
Administration and as Manager Operations and F&B performed the following job ;
• Responsible for the smooth functioning of the Hotel and ensure complete harmony and
synergy among all departments.
• Successfully promoted and marketed the property. Established contacts for business
development with various Tour operators and Travel agents, Pharmaceutical companies
&Educational – Professional institutions.
• Established strong Co- Ordination among different departments to help achieve the
financial and business goal of the company
4. ASSISTANT MANAGER (Front Office)
THE OBEROI PALACE , SRINAGAR July 1985- Jun. 1986
This is a 5-star Deluxe Heritage property and was managed by The Oberoi Chain (now taken by
Lalit Grouop).
WELCOME GROUP (ITC), JAMMU TAWI Mar. 1983 – June 1985
MANAGEMENT TRAINEE
I was selected as Management Trainee by Welcome Group (ITC).
I was posted to Welcome Group Jammu Tawi (Known as Hotel Asia in Jammu. This 4-star
luxurious Hotel is the best in its class in Jammu city offering 5-star facilities and comforts.
• Received preliminary Training and Induction in all major department & sub
departments of the Hotel including extensive training in Housekeeping: Front Office ,
• F & B : , Accounts and Internal Audit : Banqueting etc. Then I was designated and
posted as Asst Manager (F&B).Also worked as night manager as and when required
ACADEMIA
• Post Graduate Diploma in Business Management
• B.A. (English, Literature) from University of Kashmir.
• Hotel Management from IHM &CT Srinagar .
SEMINARS
Attended Seminars of Tourism Development Organized by Hotel and Restaurant of
Association Of India
Successfully completed International Managerial Grid programme in the year 2011
COMPUTER LITERACY
Basics , Microsoft Office , Windows , Word, Excel ,Power point , Internet & Operational
Knowledge of OPERA & Power HMS IDS, Shaw man
PERSONAL DATA
Date of Birth :12TH
Oct 1958Marital Status : Married
Sex :Male Language Known : English , Hindi & Urdu
Nationality :Indian Countries Visited : England Ireland
