Telecom Italia Company Profile 2015 ENG

c o m p a n y p r o f i l e
conneCTED
to the
futurE

CONTENTS
Strategia Innovazione di tutti giovane
04
11
17
19
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LOOKINGTO THE FUTURE
THE FUTURE IS INNOVATION
THE FUTURE IS FOR EVERYONE
THE FUTURE IS YOUNG
Find out more online:
telecomitalia.com/company-profile/eng

4
LOOKINGTOTHE FUTURE
Innovation, profitability and sustainability are the keys to the vision of
the Group’s future, as Telecom Italia moves to consolidate its products
and services under a single brand: TIM.
LOOKINGTO
THE FUTURE
Toward a new vision:
Invest and grow: this is the Group’s strategy for becoming Italy’s digital partner, continuing
to drive relentless technological progress and developing infrastructures and innovative
services. As doing so, Telecom Italia shall be proud in the knowledge that it is acting as an
engine for growth in the national economy.
The Company’s plan will unfold against a background characterized by changes in the
telecoms sector and the commitments of the European Digital Agenda, helping people
and businesses toward an increasingly interconnected digital life.
Digitalization presents a huge growth opportunity for the people of Italy and Italian
businesses, all of which is rooted in future-proof network infrastructures and technologies
- the focus of Telecom Italia’s Strategic Plan 2015-2017.
Technology, innovation and skills are the cornerstones of the Group’s business strategy
in Italy and Brazil, but that is not enough.
2014 saw confirmation of the Company’s evolution toward a more sustainable and
inclusive vision of the future, allowing Telecom Italia to contribute to the creation of
shared value, delivered through economic value that in turn brings benefits for society.
Giuseppe Recchi
Chairman
Giuseppe_Recchi
The shift to a “data centric” model from a
“voice centric” model:
Leading-edge infrastructure and a broad range of services to
assure web connection and data transmission at all times and
in any place, opening a world of opportunities for business and
individuals.
For example: services for the smart city, remote healthcare
and smart mobility.
Convergence between telecoms and digital
content:
The “data centric” model has contributed to the success of “Over
The Top” companies like Google, Facebook and Amazon, and of
“content providers” that do not have their own network but use the
web to distribute content. Telecom Italia is building alliances with
these enterprises to expand its range of services.
For example: the agreement with Sky to distribute high-
quality content.
Strategia Innovazio

5
Strategia Innovazione di tutti
Key points ofthe 2015-2017 plan
Process efficiency New challenges and
business sustainability
The new strategic plan
The goal set out in Telecom Italia’s new industrial plan is to create
shared value through a long-term sustainable business model
resting on several pillars: cutting-edge infrastructure, innovative
digital services, brand unification and renewal, and personal
development.
This forms the Group’s strategy for the next three years, backed
by objective and measurable targets: in Italy, stabilizing EBITDA by
2016 and returning to growth in 2017, partly through an ambitious
efficiency improvement program worth more than 1 billion euros;
in Brazil, launching a targeted plan to strengthen TIM’s strategic and
competitive positioning as a “pure mobile operator”.
By taking these steps, Telecom Italia will maintain its leadership
in a world undergoing profound change, where the key words will
increasingly be proximity (knowing the customer), quality (at every
stage of the service experience), and security (of online personal data).
Creating value for the
business and for society
• Innovation Enabler of digital life •
Better customer experience •• Customer proximity
BUSINESS TRANSFORMATION
The plan builds on the approach taken in 2014, which enabled
the Group to achieve major goals including continued recovery in
Italy’s mobile and fixed segments, full achievement of domestic
efficiency targets, and a return to profit.
Telecom Italia’s business model
Marco Patuano
Chief Executive Officer
MarcoPatuano
Cutting-edge
infrastructure
Personal
development
Brand
renewal

6
LOOKINGTOTHE FUTURE
Increasing invesTment
The investments set out in the plan will create the conditions for
revenue growth generated by the spread of innovative digital services.
The idea is to build on the foundations laid under the previous
plan, which already saw connectivity and infrastructure at the
heart of Group strategy. Telecom Italia is going to invest around 10
billion euros in Italy, of which 5 billion will be dedicated entirely to
innovation, including 2.9 billion euros for the development of fiber
(some 1.1 billion euros more than in the last plan).
PLAN 2014-2016 PLAN 2015-2017
In Brazil, the Group will invest more than 14.5 billion reais (over 4
billion euros), extending 4G coverage to over 15,000 sites and 3G
coverage to over 14,000 sites by 2017.
We will stabilize domestic EBITDA in 2016 and restore it to growth
in 2017. Meanwhile, greater profitability from innovative services,
increased cash flow and a strong focus on costs and efficiencies will
help to reduce the net debt/EBITDA ratio to 2.5x in 2017.
More investmentS in innovation in Italy
compared to the last plan
REVENUES EBITDA PROFIT
Adjusted net
financial debt
(including cost of
licences in LatAm)
Domestic
Brazil
Other activities
OTHER INVESTMENTS
INVESTMENTS
ON INNOVATION
Results 2014
Highlights IQ 2015
The results of the Group at 31st
March 2015 showed total revenues for 5.1 billion euros, 2 billion euros of EBITDA and profit for
the period attributable to owners of the Parent up to 80 million euros. The figure reflects the negative impact of the bond buyback
transaction and some financial adjustments, connected in particular to the fair value valuation of the option embedded in the mandatory
convertible bond. Without these impacts, the profit for the first quarter of 2015 would have reached over 300 million euros.
71%
29%
0,3%
OTHER INVESTMENTS
INVESTMENTS
ON INNOVATION

7
Financial management
The new industrial plan is complemented by sound financial
management to support investments in the period 2015-2017.
Generating operating cash flow is an important aspect of the
Group’s financial structure; it will remain positive and continue to
rise throughout the life of the plan.
Significant efficiency improvements will also be made, with
expected total savings of 1.7 billion euros in the period 2015-
2017, including more than 1 billion in operating expenses and
around 700 million in capital expenses.
Debt is forecast to fall an average of 700 million euros in each year
of the plan, aided by an influx of 1.3 billion euros from conversion
of the convertible bond in November 2016.
This will bring down the net debt to EBITDA ratio from 3x at the end of 2014 to around 2.5x by the end of 2017. The financial community
and rating agencies have welcomed the plan, highlighting the positive correlation between the additional planned investments and the
prospective stabilization of the business, which in turn will make the Group’s financial position more sustainable. This is borne out by the
fact that bonds issued in the first quarter of 2015 were particularly well received by the financial community, allowing the Group to issue
a note with a yield of 3.25% - the lowest ever for Telecom Italia, taking full advantage of more favorable market conditions.
Piergiorgio Peluso
Chief Financial Officer
EBITDA
CAPEX (1)
Adjusted net
financial debt
Cum. 2015-2017
EBITDA 2017
GROUPORGANIC DATA DOMESTIC BRAZIL
Growth year on year
TI Sav. +52,8%
TI Ord. +51,5%
Index TLC Europe +23,3%
31ST
Dec. 2013
Mkt Cap TI 30TH
Dec. 2013
16 billion euros
Mkt Cap TI 31ST
Mar. 2015
20 billion euros
31ST
Mar. 2014 30TH
Jun. 2014 30TH
Sep. 2014 31ST
Dec. 2014 31ST
Mar. 2015
Index FTSEMIB +22,1%
Overall, while still taking care to cut debt - assisted by the benign situation on the markets - the aim for the three-year period is to stay
focused on supporting investments and cash generation, with a view to ensuring sustainability and stability. Strong share performance
from January 2014 onwards - with ordinary shares up 51.5% and savings shares up 53.8% at 31st March 2015 - is testament to the
financial community’s appreciation of the Group’s results and future plans.
1) Including the extension of the GSM license in Italy
2) On reported EBITDA
Objectives ofthe Plan

8
LOOKINGTOTHE FUTURE
The role of TIM BRASIL
The Group’s presence in Brazil allows it to develop its business in
a country with high growth prospects.
Thanks to its strong identity as a “pure mobile” operator, the TIM
Brasil brand has always had a reputation in Brazil for quality
and innovation. The company offers its customers mobile and
convergent services and is the second largest operator in the
country, with 75.7 million mobile subscribers at the end of IQ 2015
and a 27% market share.
The Group is going to invest more than 4 billion euros in Brazil
between 2015 and 2017, including a significant rise in spending
on innovation. The country presents important growth opportunities,
with broadband penetration in Brazil at 32% in the fixed segment
and 63% in mobile.
rmabreu
Rodrigo Abreu
Chief Executive Officer TIM Brasil
2014 IQ 2015
The goal is to reach around 80% 4G mobile broadband coverage
among the urban population by the end of 2017. Operations in
Brazil will be driven by commercial development, with the launch
of new services, the optimization of the network costs and the
determination to continue to pursue efficiencies.
2014 2013 2017
2G 3G 4G
0% 0%
50% 50%
100% 100%
48%
52%
35%
65%
95% 95%
86%
75%
78%
27%
Greater investments
in innovation
Investment
PLAN 2015 - 2017
Increased coverage
of Brazil’s urban
population
Traditional Innovative
2017 e e

9
A new
brand strategy
Connectivity and services - for people, households and businesses
- all under a single name: TIM.
By 2016, TIM will be the Group’s only trading name - a change
that will unite the company’s various identities in a single brand,
without distinctions between fixed, mobile or Internet services,
and rooting TIM’s modern, dynamic spirit in the dependability of
Telecom Italia.
This simplification of the brand architecture will mean that
employees will all be working under a single shared identity;
for TIM’s customers it means all-round easier relations with the
company: from products and services to the various contact points
- online, in store and billing.
The Group will move into the future with respect for its tradition.
Since its foundation 20 years ago, TIM has been synonymous
with innovation, sharing and freedom. Its ethos: Freedom to
communicate, because communication is freedom.
Accordingly, TIM is entrusted with the task of enabling of all of
our digital lives, because a culture of widespread access means a
future that benefits more and more people.
TIM means being connected to life - always, anywhere and better.
March 2015
Carlotta Ventura
Director Brand Strategy & Media
carlottaventura
Communication is freedom.
Freedom to communicate.
Connected to life.
Always. Anywhere. Better.
In the 21st
century only those who can share ideas
and experience are really free to pursue their
aspirations. And to think big. And only a group
who think big can actually promote progress
and prosperity, ensuring the full freedom to
communicate. Always. Anywhere. Better.
We put the best fixed and mobile networks at
the service of the needs of anyone, ensuring the
best quality and safety in the experience of
content, supported by a competent and qualified
service, accessible across all channels, online
and offline.
TIM’s manifesto
The numbers of the Group
TIM’s new positioning

10
LOOKINGTOTHE FUTURE
TIM - the enabler of Digital Italy
The new TIM
TIM has a responsibility to guide Italy toward the goal of full
digitalization. As such, the repositioning affects all its stakeholders,
whether internal - TIM’ staff - or external - institutions and the public.
TIM aims to be more than just a name on a product, but
to represent a distinctive set of values, approaches and
responsibilities to customers and society. A range of initiatives has
been launched in order to make this a reality: projects to teach
young people about responsible Internet use are reaching
thousands of children and families through sport and school.
Security and Support are the pillars of TIM’s strategy.
Accordingly, TIM is investing to stop cyberbullying and phone use while
driving, and to promote awareness of coding as a career opportunity.
The third pillar is service quality. TIM publicizes the hard work of its engineers laying
thousands of miles of fiber, using adverts in major newspapers and the #KMDIFUTURO
campaign to engage more sophisticated online users. The EXPO, meanwhile, offers an
extraordinary opportunity to showcase the smart city of the future.
Lastly, TIM also provides support for startups through dedicated programs, in partnership
with TIM #Wcap, accelerators and TIM Ventures. The aim is to seize every opportunity
to satisfy customers’ requirements - both now and in the future - firm in the belief that
TIM is the future of Telecom Italia.
liveontim.tim.it/kmdifuturo
The new TIM combines the dynamism and
forward-looking approach of TIM, with the
security and reliability of Telecom Italia.
A single brand responds to a single value
system and a single need
(to be connected to life).
A single brand simplifies customer
experience and responds better to the
need for services “any time, anywhere,
and through every channel”.
Health
Digital
Identity
GovernmentEducation
Payment Car
Home City

11
Innovation is the real driving force behind Telecom Italia’s growth,
and the Group has always invested time and resources in it.
THE FUTURE IS
INNOVATION
Telecom Italia has been a consistent leader in technological development, and while
2014 saw celebrations for 50 years of research at the Group, with the 2015 Expo the
conversation has already shifted to new scenarios. Telecom Italia undertakes research
and supports new ideas not only in its own laboratories, but also at universities where the
Company has agreements for Joint Open Labs and through initiatives to help startups
(TIM Ventures and TIM #Wcap). The Group faces a constant challenge, stemming not
only from the digital revolution, but from the entire international industry’s shift toward
new business areas and new technologies. Nevertheless, Telecom Italia is in the front
line, investing more than 5 billion euro in innovation alone in the next three years.
TIM ISTHE Official
Global Partner
OF Expo2015
servingvisitors andthe
day-to-day life ofthe
city
proJECTS
iniTiativeS
with a series of
ON
conneCtivitY
tim FOR expo
Expo 2015 -the numbers
telecomitalia.com/Expo2015
Mario Di Mauro
Director of Strategy
and Innovation

12
Network innovation
NGAN (Next Generation Access Network):
the development of fiber ADSL
EDGE
20
Max. down-load
speed (DL)
Max. upload
speed (UL)
0.236
1
0.236
FTTCab*
HSPA
50
42.2
10
5.76
FTTH**
LTE
100
100
10
40
FibER
Business/Top
LTE
Advanced
10.000
225
10.000
40
4G LTE (Long Term Evolution):
the mobile evolution
Telecom Italia’s commitment to constant technological renewal is well
established, with investments of nearly 3 billion euros in Italy alone in 2014. Now,
with a further acceleration under the 2015-2017 plan, the Group is aiming for rapid
development of next-generation infrastructure, to ensure rising levels of quality,
speed and security.
By 2017, Telecom Italia aims to cover 75% of homes with the ultra-broadband NGN, with an increase in FTTH technology, and to reach
97% of the population with 4G LTE network services, laying the foundations for the development of VoLTE (Voice Over LTE).
High-speed networks built on fiber-optic cables. This first step is
to take the fiber to the cabinet (FTTCab), and then to connect it
to the home. Telecom Italia is also investing in fiber to the home
(FTTH), for an even faster network.
4G LTE is the evolution of mobile Internet access toward ultra-
broadband or ultra-Internet. It is the most advanced evolution of
the UMTS network. VoLTE (Voice Over LTE), a next-generation
technology, will enable super high-quality calls and a wide range
of mobile services.
* profile at launch in May 2015 (current profile 30 Mbit/s DL and 3 Mbit/s UL)
** available in Milan
FixednetworkMobilenetwork
Roberto Opilio
Director of Operations
The CSELT was set up The first fiber optic cables
were laid in the CSELT yard
Musa is the first
speaking calculator
with an artificial voice
The CSELT and CNR
made the first video
conference connection
on Mount Everest
Ecosirio is the prototype
of low environmental
impact terminal
CSELT performed initial
tests with optical fibers
The first fiber optic
connections were made
between two urban
exchanges
MPEG, the essential
audio/video standard
which would lead to mp3,
is created
Facial animation driven by
speech synthesis gave rise
to Joe Mail, anticipating the
avatar concept
1964 1976 1978 1997 1998
1970 1977 1988 1997
50YEARS OF INNOVATION

13
The first video call via the
European 3G network took
place in Turin
The CSELT labs
developed the 4G network
with field testing of the first
high-definition video call
The spread of LTE
Advanced technology
started on TIM network
Service Robotics:
in Turin, the application of
robotics to guarantee more
livable and safe cities.
LivLab, Livorno Coop
members experience
services dedicated to
consumer habits based
on Big Data
The first prototypes for
modems and domestic
set-top boxes, introduction
of Access Gateways
LTE technology allowed
the Turin Marathon to be
broadcast live on HD TV
Telecom Italia enters the
board for the definition of
the new NFV (Network
Function Virtualization)
standard
Virgil was created,
the robot that interacts
with the surroundings
environment and people
1999 2010 2014 2014 2015
2001 2012 2014 2014
Online data security: Cybersecurity
Cybersecurity -the numbers
The security of personal data and communications is one of the key themes of the digital revolution: Telecom Italia’s Cybersecurity
department is one of the biggest in Europe, working to protect data and stop hacking.
is a cloud solution used by local police in Milan and Rome to gather information on the ground
and to map out and manage worsening situations.
offers complete device protection from typical online threats, thanks to advanced and innovative
technology. The service includes parental control, online transaction protection and privacy, and
anti-virus protection.
Telecom Italia centers of excellence:
Security Lab
Studies cybersecurity threats, analyzes new risk scenarios,
looks for innovative tools, tests them and holds lab trials to identify
the best solutions.
Security Operation Center
Security Operation Center (SOC) is a monitoring center that
manages security alarms from telecoms networks and data
centers that host Telecom Italia and client applications.
TIMProtect
Nuvola IT Urban Security
telecomitalia.com/cybersecurity
Participation in international initiatives
• ACDC is the first Advanced Center for the Defense of Cyberspace. Established in 2013, the project involves 28 partners in 14
European countries and depends on the principle of knowledge sharing.
• Nemesys involves six European countries and was set up in 2013. It focuses on protecting mobile devices, creating a detailed
database of smartphone vulnerabilities and an innovative security framework.

14
Stefano De Angelis
Consumer Director
Daily life and free time
TV goes fiber optic
Solutions that are useful to everyone, exploiting the potential of fixed and mobile ultra
broadband, are an increasing part of our daily life. In schools, for example, TIM College is
the first offering on the Italian market providing a tablet containing all school books.
Free time is also undergoing a digital revolution, thanks to platforms accessible everywhere,
through different devices. People now stream music on their phones and play it at home
using a tablet or PC; films are watched using home broadband on the household TV,
PC and tablet, even simultaneously on several devices, deciding how and when to continue
their own private screening.
TIM Music currently offers 13 million tracks. In 2014, over 2 million customers listened
to around 200 songs a month. TIM Vision, with 6,000 films, TV series and children’s
programming was used more than 11 million times - double last year’s figure, proving the
growing interest in the service. TIM Reading is a bookshop of 75,000 Italian-language
e-books, as well as newspapers and magazines. Finally, the TIM Games platform offers a
catalog of 1,700 games, which is constantly being updated.
Fiber-optic TV is here, thanks to the partnership between
Telecom Italia and Sky launched last year. This is further
confirmation of the natural ‘convergence’ between media and
telecoms, which through ‘quadruple play’ offerings are bringing
fixed and mobile phone services together with broadband and
ultra-broadband connectivity, as well as premium television content
accessible anytime, anywhere, on all web-connected devices.
Connectivity for everyone
New technologies lead to new services. This is such a close
relationship that it influences all aspects of what Telecom Italia
offers: both content and how to access it. “Widespread access”
and “enhanced connectivity” are, in simpler terms, Telecom Italia’s
goal of offering more and more people services that are smarter,
more fun, more useful, from different places and different devices.
It means being able to choose among offers ranging from traditional
and fixed broadband services - now increasingly with voice and
connectivity bundled together - to convergent fixed and mobile
services. TV video content is another particularly vibrant area.
TIM Sky

15
Commitment tothe government
Telecom Italia is working to cut the costs and improve the efficiency of government, with a series of initiatives involving local
organizations and a diversified range of solutions to simplify citizens’ relationships with institutions.
Trusted Identity and Mobile Identity services
to allow user identities to be transmitted
completely securely, using dedicated apps
or latest generation SIM cards
“Paperless” services based on cloud
technology, e-invoicing and advanced
digital signatures to optimize resources in
complete security
Apps to check ambulance equipment and
access customer details or clinical files
on the move or using a tablet.
Digital Identity Solutions for healthDigital government
For digital government
Working with local and regional authorities
for digital development
The “Italia Connessa” contest is part of the project of the same name, which includes a
range of initiatives with Italian regions and municipalities for the development of services
and digital infrastructure in Italy. The contest, now in its second edition, is for Italian
municipalities with between 15,000 and 50,000 residents, calling for them to put forward
a digital development plan to streamline administrative procedures and provide digital
services for citizens, businesses and local authorities. The winning municipality with the
best plan is awarded priority installation of fixed and mobile ultra-broadband networks.
italiaconnessa.telecomitalia.com
extended.expo2015.org
For business
Alongside a functioning administrative system, the driving
force behind development and quality of life is an ecosystem
of businesses that generate value for employees and society.
Telecom Italia’s business solutions are based on technological
innovation, enabling increased productivity and efficiency.
From the Nuvola Italiana - a platform that provides Hosting,
Cloud Storage, Disaster Recovery, IT security services and
communication - it is a short step to the NuvolaStore. NuvolaStore
is a marketplace for small and medium-sized enterprises to
find, buy and manage the most advanced IT solutions quickly
and easily. Services include Digital Invoicing, a reality that both
government and business must now embrace, as well as secure
Simone Battiferri
Business Director
SimonBattiferri
digital signatures, providing a new way to sign documents using a
smartphone instead of the usual devices like smart cards or tokens.
Now, the “Extended Expo” project offers the chance to get
to know the advanced digital solutions that Telecom Italia
is developing, either alone or with partners. Thanks to the
development of mobile platforms with technologies such as NFC,
Augmented Reality, Visual Search, new solutions are close at
hand: integrated solutions for tourism, info-mobility, geolocation
services, e-commerce, digital signing and much more.
Companies and institutions that sign up to this initiative benefit
from high visibility in the digital showcase of the Smart
City Expo 2015, with the chance to organize and take part in
conventions, workshops and meetings, and to screen their own
videos in Expo locations.

16
17th
MARCH 2014
Olivetti presents its new system of Electronic Invoicing
for companies.
2ND
ApriL 2014
Telecom Italia launches TIMProtect, a new service for
the protection of tablet, smartphone, PC and Mac.
10th
April 2014
Telecom Italia and Sky: a strategic agreement for
Pay TV contents on the new generation network
infrastructure.
15th
April 2014
Tim Wallet: the first virtual wallet for TIM clients, which
will replace in time the supports we are used to: credit
cards, subscriptions, fidelity cards, personal documents,
everything will be at our smartphones.
24th
MaY 2014
New free App for iPad and iPhone “187 Assistenza”.
21ST
JULY 2014
Telecom Italia releases TIM College, an offer dedicated
to students: a 3G connected tablet and a series of
educational content in digital format.
31ST
JULY 2014
TIM 4G leader in Italy: already covering 1,138
municipalities equal to 60.5% of the population.
13th
aUGUST 2014
Cubogiochi becomes TIMgames, the new, up-to-date
catalog of games to download on tablets or smartphone.
News for our clients
Strategia Innovazione di tutti giova
22ND
oCTOBER 2014
Telecom Italia presents Nuvola Store at Smau 2014,
the cloud marketplace for small companies to let them
choose, buy and manage on their own the best ICT
solutions for their business.
24th
oCTOBER 2014
Telecom Italia launches the first call center accessible
to deaf people, with the new app Pedius.
28th
oCTOBER 2014
TIM presents TIM SmartPAY, the first pre-paid card
for mobile payment for TIM clients.
27th
novembER 2014
Telecom Italia is the first in Italy to launch 4G+ on the
TIM network.
13th
dECEMBER 2014
IoRiciclo by Tim is the first commercial initiative
related to environment protection for the recycling of
the old smartphones.
25th
febRUARY 2015
Telecom Italia introduces Digital Invoicing on
Nuvolastore for professionals and small companies.
9th
marCH 2015
Green light to Superfibra, the new solution to browse
from home at a speed of 50 Mb/s for downloads and
10 Mb/s for uploads
31ST
marCH 2015
TIM launches TIM2go, first initiative of tablet-sharing
for EXPO2015, in collaboration with Samsung.

17
A new idea of sustainability, in which benefits for the Company are
combined with benefits for society.
THE FUTURE IS
FOR EVERYONE
We aim to create shared value, which means generating both value for the company
and social value - an approach that provides an innovative framework for our strategic
business decisions. By crossing global trends and the country’s social needs with the
goals of the Italian digital agenda, and matching them with the Group’s areas of expertise,
we have identified three key areas for the creation of shared value:
Each of these categories can be split into specific action areas, where we develop projects
to create value for the business and for society.
EducaTI, Telecom Italia’s digital education project, aims to help implement the Italian Government’s plan to digitize education.
It accompanies efforts to improve digital infrastructure in schools and to test technological platforms for digital teaching. Working together
with Italy’s Ministry of Education, the EducaTI program is developing three initiatives:
marcellalogli Strategia Innovazione di tutti giovane
Marcella Logli
Head of Corporate Social Responsibility and
General Secretary of the Telecom Italia Foundation
For schools
#wesharethefuture
Telecom Italia also runs WithYouWeDo, a crowdfunding platform for projects associated with three action areas: Digital Culture, Social
Innovation and Environment. So far, 100 projects have been put forward, with 15 being added to the platform.
• Digitalization, connectivity and social innovation
• Digital culture
• Environmental protection
Commitment rewarded
For 11 consecutive years,
Telecom Italia has been included
in the Dow Jones Sustainability
Indices - the most important
and selective in existence.
In 2014, the company was also included
for the first time in the Carbon Disclosure
Project’s Climate Disclosure Leadership
Index (CDLI).
CARBON
DISCLOSURE
PROJECT
PROGRAMMA IL FUTURO
Coding the Future
Coding lessons in primary schools to teach
children the value of computational thinking
and improve their knowledge of the digital
world. Within three years, the project will
have visited 40% of Italy’s primary schools.
DIGITAL TUTORS
Digital training for primary school teachers,
with the aim of creating an internal digital
tutor at all of Italy’s 15,000 primary schools
within three years.
YOU TEACH
Acreative contest asking youngsters to make
a video lesson for their teachers on how to
use social networks. The project reached all
secondary schools in its first year.

18
Telecom Italia Foundation
fondazionetelecomitalia.it
FondazioneTelecomItalia
@FondazioneTI
Reduction
in 2014 and 2015 thanks to the use of renewable energy
        
In 2014 Telecom Italia organized the first Energy Day, one of
the events backed by the European Commission as part of
Sustainable Energy Week. During the Energy Day, a two-year
deal with the Milan-based utility A2A was launched to cover all
the Group’s energy requirements in Italy from renewable sources.
This will further help to reduce the environmental impact of
Telecom Italia’s activities, cutting CO2
emissions by more than
70% in 2014 and 2015.
PappanoinWeb, a multi-award winning initiative developed with the Accademia Nazionale di Santa Cecilia, brings together the Internet
and classical music, expert musicologists and young people, concerts and chat forums.
Telecom Italia Foundation restarts in 2014 with a new mission
built around promoting a culture of change and digital innovation,
whose main goal is to foster integration, communication, and
economic and social growth in Italy. This marks a radical change
in approach, enabling the Foundation to do more than just provide
funding and instead to develop and deliver truly valuable projects
in Italy and abroad.
Its commitment to a more sustainable society centers around
three new areas of action:
For the environment
For Culture
In 2014, Telecom Italia Foundation achieved major new
objectives related to its commitment on social innovation and
education. Working with the Fondazione Umberto Veronesi the
Well Up app was created, which helps people to manage their
health through a daily nutrition and healthy living program.
Moreover, the Foundation has worked together with the Banco
Farmaceutico Foundation to streamline the pharmaceutical
donation process through a platform called DOLINE, which
speeds up the virtuous “buy-donate-distribute” cycle for donors,
pharmacists and charities.
In the education sector, alongside Oxfam Italia, Telecom Italia
Foundation has developed an international project to “educate
the new global citizens”, involving 500 students and their
teachers in Italy and Brazil. The Italy-Brazil partnership has led
to the creation of an educational social network, giving pupils the
chance to consider and discuss - in class and remotely with each
other - issues surrounding active citizenship, the protection of
environmental resources and access to technology.
Education
Culture of Innovation
Social Empowerment
For a more modern and digital school system.
To be the leading presence in the industry, providing
support for scientific and technological development.
To continue supporting social enterprises, helping them
“to be good at doing good”.
in CO2
emissions
THE FUTURE IS FOR EVERYONE

19
THE FUTURE IS
YOUNG
FOR TELECOM ITALIA, THE KEY TO SUCCESS IS PEOPLE, AND THEIR SKILLS AND
ABILITY TO INNOVATE. THE GROUP PLACES ITS TRUST IN YOUNG PEOPLE, NOT ONLY
BY RECRUITING THEM AS DRIVERS OF CHANGE WITHIN THE COMPANY, BUT ALSO BY
HELPING THEM TO DEVELOP THEIR ENTREPRENEURIAL INITIATIVES.
New business challenges, closer relationships with customers and Telecom Italia’s
growing role as an enabler of Italian digital life mean that it must develop new skills and
abilities within the company. The Group’ solution comes in two parts: investing in
developing in-house expertise, and recruiting young people to inject fresh knowledge and
energy into the company.
The new industrial plan maps out a blueprint for Telecom Italia to overhaul internal
skillset and secure a generational shift over the next four years. Starting back in 2013,
the Group hired 200 people to undergo a two-year training program.
It all comes down to rethinking how Telecom Italia sees its business: a business
that believes in the future and intends to contribute to the cultural, social and economic
transformation of Italy. This role underscores Telecom Italia’s impact on the economy, where
its business currently generates around 0.7% of Italy’s GDP (Gross Domestic Product).
Find out aboutthe
opportunities within
the Group
A certified Top Employer for the
third consecutive year
Abroad
Italy
20%
36.7%
16.1%
51.8%
63.3%80%
Women
Men
< 32 year old
33-45
> 45
telecomitalia.com/carriera
linkedin.com/company/telecom-italia
In 2014
Mario Di Loreto
Value Director
32.1%

20
Italian businesses that have launched
smart working initiatives
Estimated productivity increase in Italy
thanks to smart working
Italian companies that have truly adopted
smart working (led by the food sector,
services and ICT)
FOCUSING ON PEOPLE:
ENSURING WELL-BEING AND DEVELOPING SKILLS
Age Curve Evolution
Telecom Italia’s people want opportunities for growth, new services
to help achieve work-life balance, the option to move department
and the chance to express their potential.
FACTS AND FIGURES ON
PERSONAL WELL-BEING INITIATIVES
The Group has translated these needs into new personnel policies
and a well-being at work program that covers six key areas.
Figures refer to Telecom Italia S.p.A.
Family
Services
Fostering
diversity
Well-being
and health
Social
engagement
Personal
support
Work-life
balance
• 21 nurseries
• 4,000 staff members
enrolled with our online
university partner
• 740 loans granted
• 2 dedicated
pension funds
• 35 members of staff
dedicated to promoting
diversity (Diversity Board)
• 3 associations to support
diversity
• More than 380 staff
members have used
the People Caring center
• Dedicated health insurance
• 70 blood donation days
• 900 children sponsored by
staff through long-distance
adoption
• 38 sites providing laundry
services, newsagents and
assistance with bureaucratic
paperwork
• 16,000 people transported
daily by shuttle bus or other
mobility services
Age
Age
1% 6%60-70 60-70
40% 53%50-60 50-60
47% 27%40-50 40-50
9% 6%30-40 30-40
3% 8%20-30 20-30
TODAY 2017-2018
Changing how we work
through technology
SMART WORKING = TELEWORKING
Italy Is ready*
Telecom Italia makes smart working a reality. The Group’s
technologies are enabling Italian business to organize their work
efficiently and innovatively, while also adopting a modern approach
to looking after people.
Smart working goes well beyond the old concept of teleworking; it
meansrethinkinghowthebusinessisorganized,usingnewtechnologies
to allow greater flexibility in the use of space, time and resources.
Technological innovation is an essential component in the success
of these plans: from mobile applications to virtual receptionist
services, services for intelligent mobility, cloud computing,
secure document sharing, and even intelligent, connectible and
flexible office furniture. Telecom Italia has been working on
these projects and services for a long time. * Smart Working Observatory, Politecnico di Milano
PEOPLE
CARING
THE FUTURE ISYOUNG

21
TIM’s new values:
We understand that being a leader means to look
beyond the horizons of our daily activities, to share
knowledge, to serve as a good example, to know how
to be role models.
We share the commitment of being personally
responsible; this goes for every level and for every
profession in our company.
We choose the culture of inclusion because each
person’s contribution, both individually and as part
of a team, is a part of our heritage.
We consider confrontation as an opportunity for mutual
growth and we pledge to encourage continuous and
constructive dialogue with everyone.
We believe that doing things well is a source of
satisfaction.
Through creativity we aim to make our work excellent,
pushing ourselves towards innovation and concrete
realization.
We put the needs of our customers, Individuals and
Organizations, at the forefront of our decisions.
We regularly improve our processes to ensure the
quality and safety of the country digital experience,
offering a competent service, accessible across all
channels.
We believe that each individual’s contribution should
serve the company ethos by sharing best practices
and information.
We work to enable people to communicate, making life
richer, easier and full of opportunities.
As women and men working for Telecom Italia, we will
evolve and develop, alongside our customers, leading
to mutual enrichment.
The value of our expertise and our capability of
innovation is expressed through our technologies
improving the lives of our customers.
We aim to empathize with our customers’ expectations
and aspirations, embracing their needs, desires,
dreams and creating a valuable experience and
relationship with Telecom Italia.
We are proud of what we have achieved in
spearheading the development of telecommunications
in our country.
We keep our passion alive and continue to feed on our
curiosity, being open to what the world offers to us.
We always aim to improve: for this reason we
undertake new projects and initiatives with courage and
conviction, willing to dedicate our commitment and our
expertise in the foundation of tomorrow.
We work every day for a financially sustainable future
for our company.
We strive for
excellence
We live by and for
our customers
We are responsible
leaders
We aim
to grow

22
TIM #WCap: TRANSFORMING TALENT AND IDEAS
INTO INNOVATIVE BUSINESSES AND ENTREPRENEURS
Putting faith in young people means helping them to conceive and develop projects in-
spired by new ways of doing business. Since 2009, TIM #Wcap Accelerator has been
selecting, funding and supporting the growth of digital startups aiming to become market-
ready enterprises.
It launched a new Call for Ideas in March 2015, which led to the selection of 40 projects
that were granted a total of 1 million euros in funding. The projects will also take part in an
accelerator program designed to drive them forward in technological and business terms,
hosted at one of the four TIM #Wcap Accelerators in Milan, Bologna, Rome and Catania.
Thanks to Albo Veloce (our fast-track registration process), the startups will also become
certified Telecom Italia suppliers.
Last year, Telecom Italia launched another tool to support TIM #Wcap: TIM #Wcap
Crowdfunding, a platform for ideas, projects and businesses to attract funding. And
rounding off the process of open innovation that begins with TIM #Wcap, TIM Ventures
financial vehicle invests in the best startups and brings them to market.
2009 TIM - through #Wcap - is one of the first
organizations to talk about startups and innovation
2010 78 business and research projects supported
2011 The new edition attracts over 2,000 projects
2012 TIM #Wcap awards 20 grants
2013 Three accelerators opened in Milan, Rome and
Catania. 30 teams are awarded a grant and 15 join
the accelerator program.
2014 40 teams received grants and a place on the
accelerator program. For the first time, the Call for
Ideas was also open to international teams.
wcap.tim.it
workingcapital
WorkingCapital
FACTS AND FIGURES ONTIM #Wcap (2009-2014)
THE STORY OF
TIM #Wcap
THE FUTURE ISYOUNG

23
TIM Ventures
HELPING INNOVATIVE DIGITAL BUSINESSESTO GROW
The early stages of a digital company are extremely important. TIM Ventures was formed to
help them to consolidate their business (which must operate within the Internet, digital life,
e-learning, mobile evolution, e-health and green solutions) and provide capital for growth.
Formed in 2014, TIM Ventures is looking to invest 4.5 million euros over three years - and
to stimulate domestic and international investors to add a further 4.5 million euros - in order
to seek out innovative solutions and the best Italian startups, providing support for the next
generation of “great founders”.
From the end of 2014 to March 2015, TIM Ventures invested a total of 850,000 euros in
four startups: Pedius, which is developing an app to allow deaf people to use the telephone;
Wiman, which is creating a service for wifi-sharing in commercial premises; Eco4Cloud, a
software solution to bring down the energy costs of data centers; and Oilproject, a digital
learning platform, providing a wide range of lessons every month to a million students.
Among other initiatives, Tim Brasil’s “Instituto TIM” supports
the Brazilian government’s commitment to broaden the reach of
professional and technical training courses, including the deve-
lopment of a distance-learning platform called TIM Tec.
TIM Tec uses the concept of Massive Open Online Courses
(MOOC) - training courses delivered online to a high number of
users. The courses are free and intended for students at seconda-
ry schools and technical institutes.
timventures.tim.it
timtec.com.br
TIM_Ventures
TIMTec_oficial
TIM Brasil for young people
Anyone can access courses on the TIM Tec platform, whose
source code is available to teaching institutions wishing to use it
for free.

24
20TH
febRUARY 2014
Telecom Italia makes its “seed investment” debut to
support digital start-ups announcing a 4.5 million
euros investment in 3 years.
27TH
febRUARY 2014
Recommendations for Corporate Governance in
Telecom Italia: the Board of Directors invites the
shareholders to consider skills, professionalism and
independence of the new Council.
16TH
April 2014
Giuseppe Recchi is the new Chairman of Telecom Italia.
23RD
JUNE 2014
Telecom Italia closes deal with A2A to buy energy only
from renewable sources.
30TH
JUNE 2014
The agreement between Telecom Italia Media and
Gruppo Espresso establishes Persidera, the leading
independent network operator in Italy.
28TH
AUGUST 2014
Telecom Italia and Vivendi in Brazil to develop ICT,
Media & Entertainment markets.
11TH
SEPTEMBER 2014
Telecom Italia is best in class in Dow Jones
Sustainability Indexes World and Europe TLC.
15 MONTHS OF TELECOM ITALIA
5TH
NOVEMBER 2014
Telecom Italia enters the Climate Disclosure
Leadership Index Italy.
12ND
JANUARY 2015
Telecom Italia issues an 8-year bond for 1 billion
euro, funding below its average cost of debt.
20TH
febRUARY 2015
Telecom Italia presents 2014 yearly results and
2015/2017 new strategic plan.
19TH
MARCH 2015
The Group approves the plan for merger by
incorporation of Telecom Italia Media into Telecom Italia.
20TH
MARCH 2015
Telecom Italia places a 2 billion euros unsecured
equity-linked bond.
27TH
MARCH 2015
INWIT (Infrastrutture Wireless Italiane S.p.A.),
part of Telecom Italia Group, is given the
management of the business unit including the
11,500 towers with mobile telephony equipment
of Telecom Italia and other operators.
27TH
MARCH 2015
After the break-up of Telco, Telefónica’s
administrative rights on Telecom Italia are suspended.
(JANUARY 2014 - MARCH 2015)

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Telecom Italia Company Profile 2015 ENG

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