Telenor Group's company presentation, updated Q4 2013

1. THIS IS THE TELENOR GROUP
1

2. More than 166 million consolidated mobile
subscriptions, Q4 2013
• Mobile operations in 13 markets in Norway,
Europe and Asia
• A voting stake of 43 per cent (economic stake
33 per cent) in VimpelCom Ltd. with 215 mill.
mobile subscriptions in 17 markets
• Among the top performers on Dow Jones
Sustainability Indexes
• Revenues 2013: NOK 105 bn
Telenor Group
Revenue distribution
23%
25%
44%
6%
2%
Norway
Europe excl Norway
Asia
Broadcast
Other
3.2
2.4
1.8
3.9
3.2
3.1
0.374
47.1
28.0
33.4
27.9
10.9
Norway
Sweden
Denmark
Bulgaria
Hungary
Serbia
Montenegro
Bangladesh
India
Pakistan
Thailand
Malaysia
Norway
Serbi
a
Montenegro
Bangladesh
India
Pakistan
Thailand
Malaysia
Sweden
Denmark
Hungary
Bulgaria Myanmar

3. Strong regional footprint and positions in Europe and Asia
3
Norway
Sweden
Denmark
Hungary
Serbia
Montenegro
Bulgaria
#1 or #2
positions
in most
markets
Thailand
Malaysia
Bangladesh
Pakistan
India
Myanmar

4. Subscription growth – consolidated companies
52
70
80
91
120
147
166
0
20
40
60
80
100
120
140
160
180
2007 2008 2009 2010 2011 2012 2013
No. of mobile subscriptions world wide, in millions

5. Strong revenue growth
55
75
86 88 90
94
99 102 105
0
20
40
60
80
100
120
2005 2006 2007 2008 2009 2010 2011 2012 2013

6. Group Executive Management
(GEM)
Telenor Group
Jon Fredrik Baksaas
Group Finance
Richard Aa
Group
Communications
Pål Kvalheim
Group Legal
Pål Wien Espen
Norway
Berit Svendsen
Asia
Sigve Brekke
Group Industrial
Development
Hilde Tonne
Digital
Rolv-Erik Spilling
Associated members of the Group Executive Management.
Europe
Kjell-Morten
Johnsen
Corporate
Advisor
Johan Rostoft
Group People
Development
Jon Erik Haug

8. Learning the basics in Norway
Beliefs in the early 1990’s:
• Growth outside Norway
• Growth in mobile
1966
Manual
Mobile
Norway
1993
GSM
Norway
1981
Automated
Mobile
Norway
- 1970 1980 1990 2000 2010

9. Early international expansion
Taking positions in Europe
and Asia
1994
Russia
2000
Thailand
Denmark
1998
Ukraine
1996
Montenegro
Austria
Bangladesh
1995
Ireland
1993
Hungary
1997
Greece
Germany
- 1970 1980 1990 2000 2010
1999
Malaysia

10. 2009
India
From minority to
majority positions
2007
EXIT
Austria
2006
Serbia
2005
Pakistan
2005
Sweden
2004
EXIT
Greece
- 1970 1980 1990 2000
2000
EXIT
Ireland
Germany
2010
2010
VimpelCom Ltd.
established
2013
Bulgaria
Myanmar

12. Norway - the home market
A leading position in mobile, Internet and TV services

13. Norway
Population
(mill.)
Company Ownership
Subscriptions
(thousands)
Market
position
Mobile 5.0 Telenor 100% 3,216 1
Fixed
telephony
5.0 Telenor 100% 800 1
Fixed
Internet
5.0 Telenor 100% 864 1
TV 5.0 Telenor 100% 527 1
Norway
Mobile, Fixed, Internet and TV
more than mobile subscriptions

14. Europe
A long-term presence

15. Europe*
Mobile operations
more than subscribers
Country
Population
(mill.)
Company Ownership
Subscriptions
(thousands)
Market
position
Sweden 9.3 Telenor 100% 2,484 3
Denmark 5.5 Telenor 100% 1,828 2
Hungary 10 Telenor 100% 3,270 2
Serbia 7.5 Telenor 100% 3,171 1
Montenegro 0.6 Telenor 100% 374 1
Bulgaria 7.1 Globul 100% 3,995 2
* without Norway

16. Europe*
Fixed Internet operations
Nearly Subscriptions
Country
Population
(mill.)
Company Ownership
Subscriptions
(in thousands)
Market position
Sweden 9.3 Telenor 100% 530 2
Denmark 5.5 Telenor 100% 166 2
* without Norway

17. Europe*
Fixed telephony
More than subscribers
Country Population (mill.) Company Ownership
Subscriptions
(in thousands)
Market
position
Sweden 9.3 Telenor 100% 277 3
Denmark 5.5 Telenor 100% 111 2
* without Norway

18. Asia
A strong regional player

19. Asia
Mobile operations
Country Population (mill.) Company Ownership Subs (mill.)
Market
position
Thailand 63 dtac 51,5%* 27,942 2
Malaysia 28 DiGi 49% 10,995 3
Bangladesh 162 Grameenphone 55.8% 47,110 1
Pakistan 168 Telenor Pakistan 100% 33,405 2
India 1 200 Uninor 67.25% 28,004 8
close to subscribers
* Economic stake

20. 30.2%
Percentage = Telenor ownership as of Q4 2013
Maritime
Communications
Partner AS
100%
AeroMobile Ltd
100%
100%
100%
IV 51% - VII 100%
100%
Other companies
Telenor has an ownership of more than
50% in 220 companies

22. Telenor will remain a growth company
and a retail operator
22
Telenor will continue to focus on
growth and value creation.
Telenor will maintain being a retail
operator, with the main share of
revenues coming from
communication and connectivity
services.
We will provide new selected digital
services to defend this position.

23. 2014-2016 Strategic ambitions
Internet for All Loved by Customers Efficient Operations
Passionate employees
Impact Societies
STRATEGYENABLERS

24. Strong industry and company rationale for
the 2014-2016 Strategic ambitions
Internet for All Loved by Customers Efficient Operations
STRATEGY
Passionate employees
Impact Societies
ENABLERS
Need for new skills and more customer orientation
Playing an increasingly important role in the societies
Hitting and
monetizing the next
growth curve
Competing for the
same customers in
saturating markets
Improving customer
experience and
providing affordable
services

25. INTERNET FOR ALL
There is great opportunity in providing people with
affordable internet connectivity
Stimulate
usage
Monetize
Enable use
2
3
1
In addition we will build positions in new service areas with attractive
stand-alone revenues, like Financial Services, M2M, etc.

27. Quality and efficiency through
new operating models
Deliver on customer needs
Leverage scale and volume

28. We are on our way
Future Customer Service

30. “Creating Shared Value is integral to a company's
profitability and competitive position”
Michael E. Porter & Mark R. Kramer, Harvard Business Review, 2011
“The cell phone is the single
most transformative
technology for development”
- Prof. Jeffrey Sachs, Columbia University

31. Internet
• A 10 pt increase in Internet penetration can create:
• 3-10% productivity increase
• 1% increase in new business creation
Mobile access
• Increased mobile penetration can contribute to
faster economic growth
• Mobile phones can improve access to social
services – e.g. health and education
Financial Services
• Two billion unbanked mobile users could be served
by mobile financial services (MFS)
• MFS can help families overcome income
uncertainty and financial shocks
Over 2.5B adults
(~72%) in
developing world
are unbanked
Almost 2.5B people
in developing world
have mobile phones
Up to 2B
unbanked mobile
phone users
+10 pp
+1.2 pp
(K)
* Source: Telenor/Deloitte/Boston Consulting Group
Potential job creation from Internet adoption
Mobile health services
• Can reduce maternal mortality by up to 30%
• Doctors can treat twice as many rural patients per
doctor
• Data collection costs can be reduced by 25%
-30%
Potential decrease in maternal mortality from mHealth
adoption
As Is mHealth
Access to Communications
Enabling services
The communications opportunity

32. Telenor Group CR Strategy
Extending the benefits of mobile
telecommunications
Ensure responsible business practices
across the organisation
Climate
contribute to reducing
climate change
Enable
positively impact underserved
groups through
telecommunications
Safe
provide safe services and
safe user experiences
Environment SocialHuman rights
Shared value
Telenor & Society

33. Telenor Group on Dow Jones Sustainability
Indexes (DJSI) for the 11th year running
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

35. Throughout our Group we set a high
ambition both for our business
performance and the ethics by which
we must operate.
To help us meet these ambitions we
have defined a set of
guidelines, principles and standards
that together describe how we work.
We call this way of working
“The Telenor Way”.
A shared approach to our work

36. The Telenor Way
• Our Codes of Conduct set a high ethical
standard across all companies
Strong on Ethics
• Our Vision, Mission and Values communicate
the importance of customer focus
Customer centric
• The Leadership Expectations stress
empowerment and passion as main influencing
styles
Empowering leadership

37. Empower societies
We provide the power of digital communication, enabling everyone to
improve their lives, build societies and secure a better future for all.
Our vision to empower societies is a clear call to action. We bring vital
infrastructure, new services and products that stimulate progress,
change and improvement.
Our Vision is a picture of what we aim to achieve through our
work. It sets the direction for what we do.
Our Vision

38. We’re here to help our customers
We exist to help our customers get the full benefit of being connected.
Our success is measured by how passionately they promote us.
Our Mission

39. The Values are a guide for our
everyday work.
They describe how we should
serve our customers and work
together as colleagues.
Make it easy
Keep promises
Be inspiring
Be respectful
The Company Values

40. The Leadership Expectations describe
the additional attitudes and behaviors
we expect from our leaders when we
work the Telenor Way.
Passion for Business
Change and continuous improvement
Excellent execution
Empower People
Integrity and
Accountability
The Leadership Expectations

41. Our business serves a bigger purpose
“Cell phones are one of the
most effective advancements in
history to lift people out of
poverty.
PHONES MEAN FREEDOM”
Bill Clinton, Time Magazine 1 Oct 2012
41