The presentation described the seven levels of the Kanban Meturity Model and based on real world examples explains how to use the model, if you are Agile or Kanban coach, project or service manager, as well as business owner.

1. Teodora Bozheva
Teodora@berriprocess.com
@tbozheva #kmm
Kanban Maturity Model:
What is in it for me?

2. @tbozheva #kmm
www.kanbanmaturitymodel.com

3. @tbozheva #kmm
KMM User Expectations
As a coach or change
agent I need relevant ideas
to help my organization
improve.
As a Business Manager I
need to understand the
benefits for my organization
and business and track the
improvements.
As a Project/ Service
Manager I need
appropriate practices
which allow me to meet
customer expectations.

4. @tbozheva
The Kanban Maturity Model is a guide for developing
organizational maturity.
It is focused on evolving the practices of managing
work (in projects and services) and the development
of culture of collaboration, customer service and
business agility.

6. Specific practices for
managing work and business
Practices and values
that evolve
organizational culture
Value for
the business

7. @tbozheva
• Individual oblivious to the need of
process and polices
• Main objective: cope with the high
workload
• Rudimentary instrumentation
• Business outcome totally depends
on individual’s skills and knowledge
Personal kanban

8. @tbozheva
• Emerging process, still inconsistent.
• Emerging culture of transparency
and collaboration
• Business outcome still depends on
individual’s skills
• Metrics focused on individuals
Aggregated personal kanban
Team kanban

9. @tbozheva
• Work is seen as a service
• Focus on managing flow
• Consistent process: management
process, polices and decision-
making frameworks defined.
• Inconsistent outcome
• Some metrics are in place, but not
linked to customer expectations
Decoupled cadences & constant WIP
Simple portfolio kanban

10. @tbozheva
• Consistent process
• Manage upstream options. Triage
discipline
• Manage dependencies
• Classes of services
• Actionable metrics
• Consistent outcome
• The service is fit-for purpose
Upstream-downstream kanban
Earned Value portfolio visualization

11. @tbozheva

12. @tbozheva
• The service becomes fit-for-
purpose from stakeholders
perspective
• Quantitative understanding of the
workflow
• Focus on early risk identification
and hedging
• Capability to manage shared
resource and fluctuating demand
Capacity allocation across services

13. @tbozheva

14. @tbozheva
• The business is entirely fit-for
purpose from stakeholders
perspective
• Optimizing for efficiency and
improved economic results
• Continuous improvement
culture in place
• Robust to antifragile business
Staff liquidity visualization

15. @tbozheva
• “Built to last”
• Double-loop learning
capabilities
• The entire business is
service-oriented and driven
by service delivery.
• Consistent alignment
• Revising the company
strategy
• Continually fit for purpose

16. @tbozheva #kmm
• What is the situation of my organization?
• Which practices are appropriate for them?
– Lead them to towards their purpose
– Avoid overreaching
– Avoid a false summit plateau.
• How to motivate the change?
• What cultural values enable the adoption
of the new practices?
• What indicates that the organization has
evolved?
@tbozheva
As a coach or change agent I
need relevant ideas to help my
organization improve.

17. @tbozheva #kmm
Waiting on another team
(which does not use
Agile)
In other teams waiting is not
visualized.
Una organización, 9 meses después
de empezar su transformación Agile
All the teams use Agile practices.
Is this organization Agile?

18. @tbozheva
The organization from inside
Not unified criteria
for work prioritization
Mutual blockages
Waiting on other teams
managed ad-hoc
Lack of visibility of
status of work at
multiple-projects
and services level
Lack of focus on flow
team
E Domain Expert
R Project Responsible
Staffer Human Resource Manager
E E ERR
Very centralized
management
Teams with
limited
autonomy

19. @tbozheva
Where are they on KMM?
What to suggest to evolve them further?

20. @tbozheva #kmm
• Which is the status of the project/service that
we carry out?
• What blocks or delays the work?
• When will we deliver?
• What risks do we face?
What is their potential impact?
• How can we accelerate development?
• How to manage shared services?
@tbozheva
As a Project/ Service Manager I
need appropriate practices which
allow me to meet customer
expectations.

21. @tbozheva
Appropriate practices
for managing projects
and services

22. @tbozheva #kmm
Customer response time(h)
(85% of the cases)
Service A B C
Request 3 4 6
Incident 5 6 8
Response time (h)Demand and capability (Jan-2017)
In-progress
Closed
Open

23. @tbozheva #kmm
• Is our business sustainable?
• Do we deliver more value to our customers in
shorter time?
• Do our customers demonstrate a better
perception about our services?
• Can we improve out service levels?
• Can we respond to additional demand with
our current capability?
• How do we know that the organizational
culture has changed?
@tbozheva
As a Business Manager I need to
understand the benefits for my
organization and business and
track the improvements.

24. Benefits for your
organization and
business

25. @tbozheva #kmm
Customer response time(h)
(85% of the cases)
Service A B C
Request 3 4 6
Incident 5 6 8
Amount of work (%) per client (Feb-Jun-2018) Amount of work (%) per type (Feb-June 2018)

26. @tbozheva
The KANBAN MATURITY MODEL
is designed to evolve
organizational agility
and fitness-for-purpose.

27. @tbozheva #kmm
Appropriate training courses
More information :
www.berriprocess.com
Team Kanban Practitioner
Become a Kanban Management Professional
Kanban System Design
Kanban Management Professional
Become a Kanban Coaching Professional
Kanban Maturity Model: Evolving fit-for-purpose organizations
Kanban Leadership Management Masterclass
Become a Kanban Lead Appraiser
KMM Lead Appraiser
edu.leankanban.com
Special training offer:
• Lean Kanban India - Sep 2018
• Bilbao, Spain – Oct 2018
• Seattle, USA – Nov 2018

28. @tbozheva #kmm
Teodora Bozheva
• Co-author of the “Kanban Maturity Model: Evolving Fit-for-
Purpose Organizations”
• 20+ years of experience in project management, leading
software development projects of different size and
complexity.
• Coaching and teaching Kanban since 2012.
• Working with companies in different domains: software
development, IT services, bank, industry, communication
media.
• Her clients improve predictability and delivery time of their
projects and services as well as their alignment around the
purpose of their business.
teodora@berriprocess.com
@tbozheva
www.berriprocess.com

29. Thank you!
Teodora Bozheva
Teodora@berriprocess.com