In an app or a website there are plenty of affordances on screen that tell you where you are and what you can do and how you can navigate between views Menus Buttons Breadcrumbs Textboxes
In bots we dont have views, instead we have dialogs or conversation topics and navigation happens through conversation - When you are looking at the Sollentuna location, you might say scedule to move the conversation to the schedule topic
Maximum 2-4 prompts Start with placeholder texts Ask the fewest number of questions possible
We did a flow chart for every conversation flow. Reviewed with stakeholders, got feedback, refined.
We then wrote out every conversation flow in Excel to show back/forth. Can use any tool you want, but want to show conversation, get feedback before coding…
My bot has a personality disorder
My bot has a
Welcome to Happy Scissors, How can I help you?
Do you have time
for a hair cut
Do you do eye
Does Eva still
work at the
Less time on the phone
Less time on hold
Hairy Harry, the Happy Scissors Bot