Pôle emploi is France's public employment agency. It has made innovation a priority in its strategic plans to improve services and enhance skills. Pôle emploi uses an open innovation approach involving employees, startups, companies and other organizations. It has multiple programs and platforms to generate, develop, test and implement new ideas for employment services. These include an innovation lab, collaborative platforms, pilot programs and an annual virtual innovation forum for sharing best practices. The goal is to better meet changing needs through participatory innovation.

1. Presentation on innovation at
Pôle emploi

2. Innovation at Pôle emploi
OSR-
CSR
Working together for innovation in
employment
CHALLENGE
EMPLOYMENT
AGENCY
SOCIAL NETWORK
E-NOVATION
FORUM
PÔLE EMPLOI
OSR-CSR
IDEAS
IDEAS
DEVELOPERS
DEVELOPERS

3. One of the six priorities of Pôle Emploi’s
2012-2015 strategic project is to
INNOVATE TO IMPROVE SERVICES AND
ENHANCE SKILLS
One of the four priorities of Pôle emploi ’s
2015-2020 strategic project
"Everyone for employment" aims to
INNOVATE TO PREPARE FOR THE FUTURE
Innovation at Pôle emploi
WORKING TOGETHER
FOR INNOVATION IN
EMPLOYMENT

4. THE VIRTUOUS CIRCLE OF
INNOVATION AT PÔLE EMPLOI

5. feeds into
SERVICES SUPPLIERS
A person or legal entity asking the
Pôle emploi to offer them a finished
project or a solution that has
already been tested or is ready for
testing.
guides
A COLLABORATIVE PLATFORM
FOR:
• Best practice;
• Ideas;
• Challenges.
EMPLOI STORE DEVELOPERS AND
EMPLOI STORE IDEAS
to develop external co-innovation
THE PÔLE EMPLOI LAB,
THE AGENCY FOR THE FUTURE:
• Flash co-design LAB session;
• Accelerator LAB session;
• Incubation LAB session.
RESEARCHANDDEVELOPMENT
PLANNING STRATEGY
INTERNET AND EXTERNAL
COLLABORATIVE INNOVATION
MANAGEMENT
AND GOVERNANCE
INCUBATION OF INNOVATION
PROJECTS
(TESTING AND EVALUATION)
A NATIONAL PROGRAMME:
• of trials;
• of demonstrators
• (POC – Proof of Concept).
EXPLOITATION / DISSEMINATION
OF INNOVATION:
AN INNOVATION FORUM
MAINSTREAMING OF APPROVED
INNOVATION PROJECTS
INDUSTRIALISATION
DIFFUSION
(in virtual format)
• innovativeinitiatives and
practices
• ideas from services suppliers

6. ?
HOW DOES PÔLE EMPLOI THRIVE ON
THE INNOVATIVE ENVIRONMENT

7. BY OPENING UP TO THE OUTSIDE TO CREATE NEW SERVICES
To improve the service to jobseekers and
businesses by identifying new ideas
To optimise Pôle emploi ‘s
organisational efficiency
Start-ups, SMEs or large
companies, associations, public
institutions, etc.
Solutions, tools and products which address a Pôle
emploi’s issue
1. Get an application form.
2. Send us a video explaining, in one to two
minutes, what your proposal is about
WHAT ARE THE
OBJECTIVES?
WHO DOES IT
INVOLVE?
WHAT TYPE OF PROPOSALS MAY BE
MADE?
HOW TO MAKE A PROPOSAL?
BY HELPING THE BEST PROJECTS TO SUCCEED
PRESENTATION OF THE
PROPOSAL
ANALYSIS OF PROPOSALS
COLLECTIVE AND PARTICIPATORY
REVIEW
Space on "pole-emploi.org"
presentation of dossier via a
2 minute video
The following criteria will apply:
innovative nature
social and
environmental
responsibility
10’ pitch/ 10’ questions / 10’ jury
Open to all pôle emploi’s
employees
ideas suitable for
PoC or XP testing
If the idea is of interest to
the regions
If there is no interest
INTEGRATION ON
INNOVATION
INTEGRATION ON E-
NOVATION
If the idea
receives a lot of
"likes" or is the
firm favourite
INNOVATION
COMMITTEE
CANCELLATION
If the idea involves one or more management
teams in particular, transfer to the teams
concerned and/or job shop (Emploi store)
(National)
(Region)
NO FURTHER
ACTION

8. INNOVACTION: COLLABORATIVE INNOVATION
Working together for innovation in
employment

9. CHALLENGE: TO ANTICIPATE FUTURE DEVELOPMENTS IN
ORDER TO BETTER MEET NEW NEEDS
As a support to participants, there is an InnovAction
facilitation at three main levels:
PÔLE EMPLOI’S
COLLABORATIVE
PLATFORM
OBJECTIVE: TO CREATE EFFECTIVE PARTICIPATORY
CONDITIONS FOR VOLUNTEER AGENTS
Challenges are set up to encourage
each agent to submit ideas
Pôle emploi’s agents vote
and comment on the
suggested proposals
Experts evaluate and consider
the proposed ideas and best
practice
HOW AN IDEA TAKES WINGS AT PÔLE EMPLOI 5 STEPS FOR EXTENDING BEST PRACTICE AT PÔLE EMPLOI
The "InnovAction" platform lets each Pôle emploi’s agent be a
participant in the innovation.
PRESENTATION OF
THE IDEA
Over 60 days, votes
and commentaries
THE IDEA IS TESTED
OR MAINSTREAMED
ON THE BASIS OF VOTES,
COMMENTARIES AND REGIONAL
QUALIFICATION
OTHERWISE THE IDEA IS
REVIEWED AT A NATIONAL
LEVEL
THE IDEA IS
TESTED OR
IMPLEMENTED AT
A LOCAL LEVEL
BY THE REGIONS
PRESENTATION OF THE
PRACTICE
Over 60 days, votes and
commentaries
MAINSTREAMING OF
PRACTICES
REGIONAL EXPERTS CONSIDER
THE PRACTICE
THE PRACTICE IS REVIEWED
BY THE REGIONAL
STANDARDS COMMITTEE
THE PRACTICE IS EXAMINED BY THE
REGIONAL STANDARDS COMMITTEE

10. DEVELOP IT
You have an idea

11. A user has a practical
idea that is completely
new
He/she
submits
the idea
The idea is enhanced
and acclaimed by the
community
A developer shows
interest in the idea
He/she uses
Employment

12. The application is
referenced
He/she keeps the
community
informed about
progress
He/she uses Pôle
emploi data (API) to
develop it
A developer shows
interest in the idea
He/she asks to be
referenced

13. THE LAB IS A KEY COMPONENT IN PÔLE EMPLOI’S INNOVATION SYSTEM
HOW PÔLE EMPLOI WORKS IN OPEN
INNOVATION
"FLASH" CO-DESIGN PROJECT ACCELERATOR INCUBATOR
THE LAB OFFERS 3 SERVICE OFFERINGS
Offering a collaborative and creative
experience at a key moment in the life of
a project.
Supporting a project team in the long
term in order to secure and accelerate
their project.
Facilitating and
accelerating the
transition from idea to
project
Service offerings made through…

14. METHODS THAT PROMOTE CREATIVITY AN OPEN PLACE IN THE INNOVATIVE
ENVIRONMENT
AN ECOSYSTEM OPEN TO ALL
EMPLOYMENT STAKEHOLDERS
AN OPEN APPROACH
RESULTS
Agile methodologies to promote innovation
and tools that foster creativity (divergence,
convergence, emergence).
A symbolic and unusual relationship that
fosters collaboration, listening and sharing
an open ecosystem bringing together external and internal
stakeholders (jobseekers, recruitment agency/HRM, network
advisor, expert, start-up …)
An open and unrestricted approach to foster the
expression of ideas, experiences and
convictions.
Creation of new employment services tailored
to the public's latest needs and usages.

15. AccelerateShowShow Accelerate
Making life a little easier!

16. E-NOVATION: THE VIRTUAL INNOVATION
FORUM
E-NOVATION
FORUM
LET’S MEET

17. OBJECTIVE: INNOVATION SHARING
FREQUENCY: ANNUALLYMETHOD: INTERACTIVITY AND EXCHANGES ON EACH STAND
"E-novation" is a virtual forum for the promotion and exchange of best practice. Each region has a
dedicated space for displaying its initiatives and best practice.
The "E-novation" forum takes place annuallyOn any given stand, the visitor can:
As is the case with any physical forum, all Pôle emploi agents can:
Chat with other visitors to
the forum
Chat with friends. Look up video conferences on
innovation
Watch presentation
videos
Talk to the
exhibitors via
chat
Download documents
uploaded by the
exhibitor
Grade each stand so
that the best ones
stand out
All parts of France are
represented
All Pôle emploi agents may visit
this forum
Innovation and CSR
management suggests
external innovations
Every year, the most visited and most highly rated stands are awarded the
« Pôle emploi innovation trophies".

18. Thanks for your attention
Any questions?
WORKING TOGETHER
FOR INNOVATION IN
EMPLOYMENT