How Frame helped QinetiQ to improve ICT service continuity and make better use of its ICT

1. ICT STRATEGIC REVIEW
AND ROADMAP
DEVELOPMENT

2. Business need  QinetiQ provides technology-based consulting and engineering
services.
 The company’s business plan aimed to significantly increase
revenue. Crucial to the plan’s success was a robust platform for
ICT services to support the business.
 Acutely aware that ageing facilities were putting ICT services at
risk of failure, the company was keen to avoid unscheduled
outages.
 Frame was commissioned to review the ICT services and
infrastructure then develop a roadmap focused on improving ICT
service continuity and allowing the company to make better use
of its ICT investments.

3. Outcome Significantly, the roadmap has provided QinetiQ with a plan to:
 improve the facilities which support ICT infrastructure in
QinetiQ’s state offices, with better management of the data
centre environment
 centralise core ICT services, making most effective use of the
facilities and services provided in its Melbourne office.
 enable high-availability of ICT services, with improved ICT
service continuity practices and better defined KPIs and
service levels.
Overall, the roadmap enables QinetiQ to create the robust platform it
desired, leading the company towards its targets for revenue growth
and business resiliency.

4. What we did The ICT strategic review consisted of an audit of physical and logical
ICT infrastructure, with a focus on identifying single points of failure
and equipment at or approaching end-of life.
Following the review, Frame developed a report and a roadmap to
steer the company to its desired future state, comprising:
 a detailed log of the issues and risks identified during the
stakeholder interviews and workshops
 a current- and future-state analysis of the ICT infrastructure
 an indicative project schedule and cost estimate
 recommendations for network support options.

5. Michael McCallun, Qinetiq’s Head of Commercial, said:
‘We got tremendous value from this exercise.
Frame provided effective engagement and communication throughout the
whole process of the ICT strategic review and roadmap development.’

6. The Frame Group Pty Limited
www.framegroup.com.au
1300 252 789
Sydney | Canberra | Melbourne | Brisbane