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ICT Strategic Review and Roadmap Development


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How Frame helped QinetiQ to improve ICT service continuity and make better use of its ICT

Published in: Technology
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ICT Strategic Review and Roadmap Development

  2. 2. Business need  QinetiQ provides technology-based consulting and engineering services.  The company’s business plan aimed to significantly increase revenue. Crucial to the plan’s success was a robust platform for ICT services to support the business.  Acutely aware that ageing facilities were putting ICT services at risk of failure, the company was keen to avoid unscheduled outages.  Frame was commissioned to review the ICT services and infrastructure then develop a roadmap focused on improving ICT service continuity and allowing the company to make better use of its ICT investments.
  3. 3. Outcome Significantly, the roadmap has provided QinetiQ with a plan to:  improve the facilities which support ICT infrastructure in QinetiQ’s state offices, with better management of the data centre environment  centralise core ICT services, making most effective use of the facilities and services provided in its Melbourne office.  enable high-availability of ICT services, with improved ICT service continuity practices and better defined KPIs and service levels. Overall, the roadmap enables QinetiQ to create the robust platform it desired, leading the company towards its targets for revenue growth and business resiliency.
  4. 4. What we did The ICT strategic review consisted of an audit of physical and logical ICT infrastructure, with a focus on identifying single points of failure and equipment at or approaching end-of life. Following the review, Frame developed a report and a roadmap to steer the company to its desired future state, comprising:  a detailed log of the issues and risks identified during the stakeholder interviews and workshops  a current- and future-state analysis of the ICT infrastructure  an indicative project schedule and cost estimate  recommendations for network support options.
  5. 5. Michael McCallun, Qinetiq’s Head of Commercial, said: ‘We got tremendous value from this exercise. Frame provided effective engagement and communication throughout the whole process of the ICT strategic review and roadmap development.’
  6. 6. The Frame Group Pty Limited 1300 252 789 Sydney | Canberra | Melbourne | Brisbane