ITSM360 - the most mature ITSM tool for Microsoft 365. Get value from your Microsoft spendings, and run your ITSM processes on top of Microsoft 365

1. Tired of
Siloed… and expensive
ITSM?
Meet ITSM360
- designed for Microsoft 365

2. ITSM·COMPANY
ABOUT US
INTRODUCTION
We are an ITSM tooling-developer that works in a highly competitive
industry, with +700 professionals' competitors worldwide according to
Gartner Group.
We believe in consolidation and fewer data siloes. This will provide
• Economies of scale
• Increased security
• Best-in-class IT-governance
For pursuing our visions, ideas, and objectives, then we develop ITSM
solutions based on Microsoft 365 and the Microsoft tech-stack/eco-system.
ITSM360 – is our tangible result.

3. Our solution
INTRODUCTION
OUR INPUT TO THE ITSM-INDUSTRY
Our differentiation is our use of the Microsoft tech. stack as a platform for
ITSM360.
ITSM360 based on ITIL principles is the most mature SharePoint
Online/Teams based solution in the industry.
Our solution strategy/manifest:
1. SharePoint as backbone and the SPFx framework
2. Process, automation and report orchestration by the Microsoft Power
Platform -> link
3. Use of Graph API for internal Microsoft interfaces and SharePoint REST
API for external data sources
4. Fluent UI framework from Microsoft as frontend direction -> link
5. Data and processing of data in the clients own Microsoft tenantSharePoint is trusted as a baseline for business-
critical apps, well recognized by users within IT and
outside IT.
I will work for ITMS also!

4. ITSM·COMPANY
SERVICES & SOLUTIONS
PROBABLY THE MOST SECURE ITSM SOLUTION!
Significant investments in security from Microsoft means, that ITSM360 runs
in an extremely secure environment.
• Security plans from Microsoft can be applied to ITSM360
• Compliance frameworks like GDPR, FDA, etc. is supported by Microsoft
• Select your own data center location for processing data
Compliance matters – also for ITSM
More and more use of omnichannel use-cases for ITSM-tools and processing of
personal data concerning onboarding/off-boarding means, that the ITSM platform
could be in GDPR scope.
The strong worldwide compliance offered by Microsoft for various industry
compliance frameworks as well as public regulations gives a rock-solid baseline for
ITSM360 compliance wise.

5. Release your power
BUDGET & COST
TCO: Best-in-class with ITSM360
Do not focus on the direct licensing costs but consider the total calculation
(life cycle of your solution). ITSM360 delivers on all parameters:
ITSM360 cost
Monthly ITSM360 subscription
model at an extremely fair level
Implementation cost
In most cases, less than competitors
due to your own Microsoft skills and
competence. But, replacing an ITSM
tool will require effort.
Education and running-in cost
Lowest in the industry. We use
Microsoft Fabrics UI with means
recognizability on all levels.
Day-to-day cost
Lowest in the industry – do it your
self.
Changing in workflows and reports
with Power Automate and Power BI,
and new metadata and attributes
can be maintained inside SharePoint.
Highlights:
• Capacity required for ITSM360 is included in all
Microsoft 365 plans
• Guest users allowed (no 365 subscriptions
required)
• A part of your infrastructure (AD and other
resources)
• Reuse your governance
• Reuse your existing Microsoft skills for ITSM…

6. Partnering?
Our objective - to assist our customers to become efficient and happy with ITSM360!
The Microsoft ecosystem
Partners, technology, and Microsoft itself – perhaps the largest business IT ecosystem ever!
Direct relation
ITSM Company serves clients around the
world.
We have experience in a remote-based
implementation model, where an
individual scope-of-work defines the
project.
Partner network
A few partners in Europe and Canada are
already working with our ITSM360
technology, and they can contribute with
knowledge and resources.
Microsoft professional services are also
an option.
Becoming a partner?
We welcome partners. You are either
already enrolled in the Microsoft Partner
Program, and want to expand your
offerings with ITSM360, or you work as
ITSM consultants and need new tooling
offerings.