Applications increasingly rely not only on internal enterprise networks, but also on the Internet, for high levels of end user performance. The ThousandEyes platform helps you to deploy monitoring points, analyze network data and collaborate with external vendors to achieve superior application delivery for your employees and customers. In this presentation, we demo how to collect performance data across enterprise, WAN and ISP networks, and analyze metrics and network topologies to find root causes. Watch the full presentation with interactive demo here: https://www.thousandeyes.com/lp/getting-started-webinar

1. Getting Started
with ThousandEyes
Young Xu, Product Marketing Analyst

2. 2
About ThousandEyes
Founded by network
experts; strong
investor backing
Relied on for "
critical operations by
leading enterprises
Recognized as "
an innovative "
new approach
ThousandEyes delivers network intelligence into every network.
30 Fortune 500
5 top 5 SaaS Companies
4 top 6 US Banks

3. 3
3 Key Use Cases
Application
Delivery
3
Enterprise
WAN & LAN
Cloud Migration
1
2

4. 4
View Across Internal and External Networks
1
Enterprise WAN & LAN
Internal Apps, VoIP, Wi-Fi
and Access Networks
Enterprise
Agents
Branch
Data
Center
Endpoint Agents

5. 5
View Across Internal and External Networks
Hosting / SaaS
Provider
Internet
1
Enterprise WAN & LAN
Internal Apps, VoIP, Wi-Fi
and Access Networks
2
Cloud Migration
SaaS, IaaS and
Remote Workers
Enterprise
Agents
Branch
Data
Center
Endpoint Agents
Endpoint
Agents

6. 6
View Across Internal and External Networks
Hosting / SaaS
Provider
3
Application Delivery
Website, CDN, DNS, "
ISP, BGP, DDoS
Internet
1
Enterprise WAN & LAN
Internal Apps, VoIP, Wi-Fi
and Access Networks
2
Cloud Migration
SaaS, IaaS and
Remote Workers
Consumers
Cloud Agents
Enterprise
Agents
Branch
Data
Center
Endpoint Agents
Endpoint
Agents

7. 7
• Trace: DNS query hierarchy
• Server: authoritative or caching name servers
• DNSSEC: keychain validation
Cloud & Enterprise Agents: Available Tests
• HTTP: web service availability, response time
• Page Load: object-by-object
• Transaction: multi-page interactions
Web
DNS
Network
Voice • Voice: voice quality and QoS metrics
• Agent-to-Server: end-to-end metrics
• Agent-to-Agent: metrics for forward and reverse paths
• BGP: routing changes and reachability

8. 8
q Install an Enterprise Agent
q Find an unused VM, desktop
q Provision new hardware
q Create a test
q HTTP tests a good place to start
q Agent-to-Server tests if no web
server
q Sanity check with instant tests
q Customize Alert Rules
q Set when and how to be notified
Cloud & Enterprise Agents: Getting Started
q Explore the Path Visualization
q Use the Quick Selection links
q Move back and forth through time
q Set up reports
q One time or recurring
q Collaborate with your team
q Save events for later
q Snapshot share an event

9. 9
• Web, network and device data for troubleshooting
individual user sessions
Endpoint Agent: Available Views
• Page success rate, response time, page load
waterfallWeb
Session Details
Network
Network Topology
• Wireless topology, signal quality, link speed
• Loss and latency of gateway, proxy, VPN
• Loss, latency, jitter, connection failures, path
visualization

10. 10
q Install Endpoint Agents
q Provide installer files to end users
q Install app and browser extension
q Configure monitoring settings
q Monitored Networks
q Monitoring Profiles (Domains)
q Explore the data
q Session Details for troubleshooting
individual user sessions
q Web, Network and Network Topology
views for aggregate performance
Endpoint Agent: Getting Started
q Set up reports
q One time or recurring
q Search metrics for “endpoint”
q Filter or group data by domain,
network, location, OS, etc.
q Collaborate with your team
q Save events for later
q Snapshot share an event

11. Demo: Cloud & Enterprise Agents

12. 12
Step 1: Add a Test
Select test type. HTTP
Server is a good starting
point
See which views are
included by default
Select from available
agents as the test source
Select test
destination

13. 13
Step 2: Select Cloud Agents
Select from available
agents as the test source

14. 14
(Optional) Step 3: Add an Enterprise Agent
Install agents on-premises with
virtual appliance or Linux
packages
See available Enterprise
and Cloud agents in the list
below

15. 15
Step 4: Configure Alerts
Choose from
default alerts
Or
customize
your own
alert rules

16. 16
Step 5: Explore HTTP Server view
Map of agent-by-
agent performanceQuick
summary of
errors
Timeline of
performance
Target
service

17. 17
Step 6: Explore End-to-End Metrics view
Packet loss
spikes
But only from
European locations

18. 18
Step 7: Explore Path Visualization view
Packet loss occurring
in WV Fiber
GoToMeeting

19. 19
Step 8: Correlate BGP AS Path Changes
Citrix Online
(AS 16815)
Traffic routed via
Telia (AS 1299) and
Cogent (AS 174)
Routes to WV Fiber
withdrawn (AS 19151)
Obit (AS 8492)

20. Demo: Endpoint Agent

21. 21
Step 1: Install Endpoint Agents
Select installer according
to OS and processor;
download and follow
on-screen instructions

22. 22
Step 2: Configure Monitored Networks
Add networks to
be monitored by
Endpoint Agents
Select the Monitoring
Profile for that network

23. 23
Step 3: Configure Monitoring Profiles
Add sets of domains
to be monitored by
Endpoint Agents
Add/edit monitored
domains
Check for Network
Topology view

24. 24
Step 4: Explore Session Details
Click for page
load waterfall
Click nodes
for more info
Investigate network, application and
device data of individual user sessions

25. 25
Step 5: Explore the Network Layer
Filter by domain, network, location,
etc. for aggregate-level insights
Pinpoint issues in the
Path Visualization
Adjust time
intervals shown

26. 26
Step 6: Explore the Web Layer
Select application-
related metrics
View page load
waterfalls

27. 27
Step 7: Explore Network Topology
Metrics for
network access
infrastructure
Pinpoint issues
in local network
topology

28. See what you’re missing.
Watch the webinar:
https://www.thousandeyes.com/resources/getting-started-webinar