Endpoint Agents monitor application experience and network connectivity of SaaS apps like Salesforce and Office 365. Performance data is collected directly from employee laptops and desktops and aggregated so you can understand real-time performance, long-term trends and individual user issues. In Part 2 of this webinar series, we’ll share: * Metrics you can gather on SaaS performance * How to report on aggregate performance for an app or location * How to troubleshoot both office and remote users

1. Endpoint Agent Part 2:
Monitoring SaaS Apps
from Anywhere
Nick Kephart, Sr. Director of Product Marketing

2. 1
• August 18th 2016
• An overview of Endpoint Agent with key use cases,
how it works and a view of the data collected
Endpoint Agent Webinar Series
• October 11th 2016
• Understand performance of local access networks,
whether wired or wireless
End User
Experience
LAN, Wireless,
Gateways & Proxies
• September 15th 2016
• Get visibility into SaaS performance from your
employees globally
Monitoring SaaS
Apps from
Anywhere
Troubleshooting
Remote Workers
• October 27th 2016
• Solve issues for employees at home, on the road and
connecting through VPNs

3. 2
About ThousandEyes
ThousandEyes delivers visibility into every network your organization relies on.
Founded by network
experts; strong
investor backing
Relied on for
critical operations by
leading enterprises
Recognized as
an innovative
new approach
31 Fortune 500
5 top 5 SaaS Companies
4 top 6 US Banks

4. 3
Can You Ensure SaaS Deployment Success?
• Critical application traffic
flows across the Internet
• SaaS architectures vary
and may be near or far
• Users access services in
and out of your offices
SaaS Usage is Booming Can You Keep Up?
20%+ of critical apps
are cloud based

5. 4
Monitoring SaaS Apps from Anywhere
Hosting / SaaS
Provider
Internet
Access
Networks
Enterprise
Agents
Branch
Endpoint Agents
Endpoint
Agents

6. 5
Endpoint Agent: How it works
Lightweight client software
Windows 7+, Mac OS X 10.9+
Negligible resource consumption
Typically <1% CPU, <40MB mem, <50MB disk
Easy deployment via standard tools
msi & pkg installers w/ auto-registration
End-user & background components
Browser plugin (Chrome & IE) & system service
Always up-to-date
Updates automatically, runs in the background
User Sessions - Web
Completion, response time, page load waterfall
User Sessions - Network
Loss, latency, jitter, failures, path visualization
Visibility across multiple layers Agent details
Access Network Topology
Wired, wireless, VPN & proxy network topology

7. 6
• See details for
each page that
loads.
• Find issues from
login to critical
transactions.
See User Experience in Detail

8. 7
• Quickly measure
page success
rates and
response time.
• See how this
changes over
time by group of
user.
Measure SaaS Performance at a Glance

9. 8
• Quickly filter user session
information for individual
troubleshooting.
• See Wi-Fi, VPN, proxy and other
key connections.
Reconstruct Any User Connection

10. 9
• Or zoom out to
see performance
across a set of
users.
• Track loss,
latency, jitter and
connection
failures.
Get a Handle on Office Connectivity

11. 10
• Find common choke points
or troublesome devices.
• Correlate performance by
LAN, WAN and Internet path.
See How SaaS Traffic Transits Your Network

12. 11
• See performance
by app and
compare to SLAs.
• Schedule reports
to aggregate data
and surface
trends.
Benchmark Performance

13. See what you’re missing.
Watch the webinar:
https://www.thousandeyes.com/resources/
endpoint-agents-monitoring-saas-apps-webinar