1. Restoring
Peace of Mind ®
Disaster Recovery
Program
Presented by: Tim Schaefer
Owner: ServiceMaster Disaster Relief by Schaefer KS/ MO
Date: 06/07/12
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2. Restoring
Peace of Mind®
Our Company
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3. The ServiceMaster Commitment
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4. Resources of a $3.2B Global Business
The ServiceMaster® Company is a proven leader
in both residential and commercial services within the
United States
and around
the world.
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5. Restoring
Peace of Mind®
We Help you Prepare for the
Unexpected
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6. Pre-Loss Agreement
• 866 RECOVER is a pre-loss agreement that allows
companies to use ServiceMaster as their vendor of
choice to mitigate losses. This ensures the company
that immediate actions will be taken when a disaster
occurs to mitigate the loss.
© 2011 ServiceMaster Clean. All right reserved.

7. Priority Restoration Services
• Do you have a plan?
• Our program is designed to
be part of a company’s
Contingency or Disaster
Recovery Plan.
• 866 RECOVER Clients are
given priority service in the
event of a major storm of
regional disaster.
© 2011 ServiceMaster Clean. All right reserved.

8. One Call – Immediate Response
• 1-866-RECOVER
(866-732-6837)
• 24/7/365 emergency
response
• On-site within 2-4 hours
• Certified trained, insured,
experienced technicians
• Pre-defined rates
• Centralized billing
© 2011 ServiceMaster Clean. All right reserved.

9. Organized to Deploy our Network
Specialized commercial Organized to harness
training equips us to respond the power of our national
to any size commercial footprint and the capabilities
loss – anywhere in and experience of our network
the United states.
© 2011 ServiceMaster Clean. All right reserved.

10. Certified Disaster Recovery Locations
12 - Strategically positioned Command and Control centers
27 - Countries where we have performed restoration services
60 - Years of restoration experience
600+ - First Response locations
1,000+ - Franchised Locations
56,000,000 - Our team has managed projects as large as $56 million in scope
3,500,000,000 - Backed by a $3.5 billion company
© 2011 ServiceMaster Clean. All right reserved.

11. US Certified Disaster Recovery Locations
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12. Most Common 866 RECOVER Losses
•Pipe breaks
•Sewage back-ups
•Ceiling leaks
•Floods
•Fires
•Sprinkler head breaks
•Vandalism
•Dumpster fires
•Odor damage
•Trauma - Bio hazard cleanup
© 2011 ServiceMaster Clean. All right reserved.

13. Restoring
Peace of Mind ®
Our Services
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14. Mitigation and Restoration Services
Fire and smoke restoration
Water damage restoration
Water extraction, drying,
When disasters such as
dehumidification
fire or flood impact
Building stabilization
your business we
Safety and compliance
provide the following
Soot removal
services
Complete building and contents
cleaning
Carpet, rug and upholstery
cleaning
Odor control
© 2011 ServiceMaster Clean. All right reserved.

15. Specialized Services
Mold remediation by mold
specialists
HVAC duct cleaning
Aside from our general Antiques and fine art restoration
restoration services, we Electronic equipment restoration
also offer these Data and document recovery
specialized service Furniture refinishing
Biohazard cleaning
Crime scene clean-up
© 2011 ServiceMaster Clean. All right reserved.

16. Commercial Reconstruction
Where there is disaster, Temporary structural repairs and
there is often a need for stabilization
reconstruction and Securing of property
repair. We offer a Controlled demolition and debris
variety of services removal
which include both Full-spectrum reconstruction
cosmetic, as well as services
structural Carpet installation
reconstruction. Ductwork reconstruction
Tarping and roofing
© 2011 ServiceMaster Clean. All right reserved.

17. Management Services
We work with you before Contingency plan consulting
the threat of disaster Commercial project management
serving as a resource and Construction consulting
guide for preparation. Real-time online claims
We continue to serve you Management and reporting
throughout and following Single-source loss management
disasters, centralizing all Centralized billing
of the necessary services Project estimating
in one company
© 2011 ServiceMaster Clean. All right reserved.

18. 866 RECOVER Program Restoration Services
• Water & flood damage restoration • HVAC duct cleaning
• Drying & dehumidification • Biohazard cleaning
• Fire and smoke restoration • Building and site security
• Building stabilization • Decontamination
• Emergency Board-up/Tarp • Soot, smoke, corrosion
• Document drying & recovery • Complete building and contents
cleaning
• Controlled demolition
• Reconstruction
• Safety and compliance
• Project management & consulting
• Document drying and recovery
• Mold remediation
• Temporary fencing
© 2011 ServiceMaster Clean. All right reserved. 2011 DR First Quarter Workshop-

19. 866 Recover Claim Review
• ServiceMaster Clean home office reviews all claims to
ensure claim accuracy, completeness and compliance
to our program including:
Initial Estimate with opening statement with
scope, dates and times
Final Estimate and all documentation
Authorization to Perform Work, Statement of
Satisfaction and Authorization to Pay forms
Source/damage photos
Adherence to standardized commercial pricing
© 2011 ServiceMaster Clean. All right reserved.

20. Restoring
Peace of Mind ®
Our Experience
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21. © 2011 ServiceMaster Clean. All right reserved.

22. Certified Disaster Recovery Locations
IOWA STATE UNIVERSITY
Despite flooding that damaged 17 facilities and 52 buildings, including
sensitive areas such as museum collections, athletic facilities, and
residence halls, ServiceMaster was able to restore the Iowa State
campus in time for the start of the fall semester.
“It is without hesitation I recommend ServiceMaster for disaster
recovery services”
Bob Currie, Director of Facility Services
Iowa State University
BILOXI REGIONAL MEDICAL CENTER
In the aftermath of Hurricane Katrina, ServiceMaster provided Biloxi
Regional Medical Center much needed power, water, sanitation service
and fuel, allowing the hospital to maintain operations despite the
devastating disaster.
“If it had not been for the team effort of ServiceMaster, the hospital
would have been closed.”
Darrin Ivey, Director of Support Services
Biloxi Regional Medical Center
© 2011 ServiceMaster Clean. All right reserved.

23. Certified Disaster Recovery Locations
THAILAND FLOODS
In response to the historic flooding in Thailand in 2011, ServiceMaster
mobilized to service its many clients in the affected areas.
“I am not only impressed by the work done by ServiceMaster but more
importantly how it is done. ServiceMaster’s style of leadership is an
unexpected gift. Thank you for all you have done…you are right when you
say, ‘people matter to us’”.
Rich Faber, CFO
Vision Ease
TROPICAL STORM IRENE
Heavy rain from Tropical Storm Irene flooded businesses along the
Northeast coast of the United States in the summer of 2011.
ServiceMaster rapidly responded to its clients’ needs throughout the
affected areas, mitigating claim severity and minimizing business
interruption.
Reference:
Jim Shafer
Director of Safety
Maines Paper & Food
© 2011 ServiceMaster Clean. All right reserved.

24. Expertise Across Industries
• Hotel/Resort • Schools/Universities
• Offices Spaces • Government Facilities
• Industrial/Warehouse • Municipalities
• Manufacturing • Retail Spaces
Facilities/ • Food Services/Food
• Production Plants Processing Plants
• HealthCare • Entertainment Facilities
• Multi-Family Housing
• Casinos
© 2011 ServiceMaster Clean. All right reserved.

25. 866 RECOVER Purpose
• To provide your business a guaranteed service source in your time of need
• Minimize business interruptions, and severity of the disruption to operations
• Resume critical operations ASAP
• Minimize financial loss
• Expedite the restoration of services
• Maintain a positive image of the organization/business
© 2011 ServiceMaster Clean. All right reserved.

26. Consistent Results Coast to Coast
•24/7/365 emergency response •Work with major insurance
•Emergency procedures companies and self-insured
planning assistance businesses
•Experts in emergency •Competitive, industry
mitigation and property approved rates
recovery •Real-time reports to help with
•Proven restoration procedures your budgeting and risk
and technology management review
•Full-spectrum reconstruction •Centralized billing
services and project •Locally-owned businesses,
management backed by national resources
© 2011 ServiceMaster Clean. All right reserved.

27. Close to home here in KC
ServiceMaster Disaster Relief by Schaefer
-Large Loss Certified
-FBI Background Checked employees for Homeland security work
-We own Kansas and Missouri Franchises
-Top 5% of all SM franchises nationally
-Your Disaster large or small will be our priority
-We have KC covered!
© 2011 ServiceMaster Clean. All right reserved.

28. Local Disasters
Tallest Residential building in KC: One broken pipe….68 insurance claims
SRS: Fire starts, sprinkler comes on….big mess…only down for one day!
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29. Restoring
Peace of Mind®
Local Contact Information for
Immediate Local Response
Owner: Tim Schaefer
ServiceMaster Disaster Relief by Schaefer
Kansas Office: 913-888-3722
Missouri Office: 816-229-1012
Email address: tim@smdisasterrelief.com
© 2011 ServiceMaster Clean. All right reserved.

30. Next Steps:
-Q & A from today’s presentation?
-Help us gain an understanding of how you currently operate
-How do you handle disaster situations now?
-Do you have a central point of contact for disasters?
-Are there facilities that would take priority?
-Determine if we are a fit for your needs if given the opportunity
© 2011 ServiceMaster Clean. All right reserved.