Timucin Gulersen
23 Followers 51 Followings
Personal Information
Organization / Workplace
Turkey Turkey
Occupation
Service Management Manager
Industry
Technology / Software / Internet
About
Managing a Service Management team (~25 employee, 30+ client) of Strategic Outsourcing business unit in Turkey. Service Management is the lead IT Delivery competency and is the integrator of ITD's delivery to the clients. It owns processes, tools & strategy pertaining to Service Management Reporting and Assurance (including Account Health and Crit-Sit Management), Service Delivery Management (Account Management) and Service Support Management functions (such as Problem, Change Management).
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