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DEVELOPING
AN ONLINE
MARKETING
PLAN
TONY PASSEY
AUDIT THE CURRENT
WEBSITE OR PLAN A
NEW ONE.
Is the site transactional or informational?
• Informational – Interactive brochure online
• Usually when things move around on the screen that will
add cost (eg. Javascript)

• Transactional – Online product or service sales
• Transactional or E-Commerce are usually more expensive
because of security and complexity
TARGET
DEMOGRAPHIC
Define 90% of your users – you can’t track 100%
• Age, Sex, Interests, Adoption Rate
• Estimate percentages of types of users
Prioritize the users
• Web properties that try to be everything to all
people fail.
• Steps in your conversion funnel should be
tailored to your top users
DEFINE THE
CONVERSION
Conversion is a goal you are trying to have the user
accomplish
It can be transactional or a defined action. It may not
have a specific dollar amount tied to it.
• Complete an online purchase

• Submit a form
• Time on site
• Pages viewed
• View a specific series of pages
• Bounce rate (decrease)
TRACKING / ANALYSIS
Set up a way to track your performance metrics

• Built in tracking software (eg. Facebook
insights)
• Third party tracking
• Google Analytics
• Web Trends
• Adobe Site Catalyst

• Additional tools for tracking and analysis
• Spreadsheets, Adobe Test and Target, Optimizely, SEO
tracking software
Organic
Traffic

Referral
Traffic

Online
Marketing
Plan

Paid
Search
Traffic

Display
Ads

Proper Website
Email
Marketing

Target Demographic

Tracking / Analysis
WHAT TYPE OF TRAFFIC
DO YOU NEED?
Each traffic channel is suited for different types of
traffic
• Some take more money
• Some take more time

• Some take more skill
One large consideration is Cost vs. Time

Online
Marketing
Plan
Online
Marketing
Plan

Longer
Return

Organic
Traffic

Referral
Traffic

Display
Ads

Email
Marketing
Paid
Search
Traffic

Quicker
Return
Lower Cost

Higher Cost
PRIORITIZATION OF
CHANNELS
New startup:

Existing Business
(new to internet marketing)

Online
Marketing
Plan

Paid
Search
Traffic

Email
Marketing

Referral
Traffic

Organic
Traffic

Display
Ads

Organic
Traffic

Referral
Traffic

Email
Marketing

Display
Ads

Paid
Search
Traffic

Email
Marketing

Referral
Traffic

Display
Ads

Organic
Traffic

Paid
Search
Traffic

Marketing for a
Specific Project or
Event
ORGANIC SEARCH
ENGINE RESULTS PAGES

Online
Marketing
Plan

Organic
Traffic
Paid Ads

Organic
Listings
Paid Ads

Organic
Listings
“COMMERCIAL
CARRIER INSURANCE”
Bing cost per click = $.51
Google cost per click = $5.63

Online
Marketing
Plan

Organic
Traffic
Online
Marketing
Plan

Organic
Traffic

Data from a study done
by Slingshot SEO
WHY DO WEBSITES
RANK?
SIMPLEST WAY TO
UNDERSTAND SEO
Can the robots read your site?

Is what they read relevant to your goals?
Do others link to your site correctly?
Are people talk about your site online?

Online
Marketing
Plan

Organic
Traffic
REFERRAL
MARKETING
When someone else refers a friend you trust it.

Online
Marketing
Plan

Organic
Traffic

What types of referrals do you want?
• Blogs and articles about your company
• Social Media about you or your company

• Partnerships and alliances

Referral
Traffic
MATT CUTTS +
POLEVAULT

Online
Marketing
Plan

Organic
Traffic

Referral
Traffic
WHAT HAPPENED?

Online
Marketing
Plan

Organic
Traffic

Referral
Traffic
EMAIL MARKETING
Two types of emails:
Warm emails to people that know you*
Prospecting emails to people that don’t know you
or SPAM!
*One of the least expensive ways to drive traffic

Online
Marketing
Plan

Organic
Traffic

Referral
Traffic

Email
Marketing
HOW DO YOU BUILD
AN EMAIL LIST?
Have a partner send an email about you and have
a data collection point. (Joint Venture)

Online
Marketing
Plan

Organic
Traffic

Referral
Traffic

Advertise and collect information
Email
Marketing

Purchase a list / rent a list

NOTE: Know your numbers
WHAT ARE THE
NUMBERS

Online
Marketing
Plan

Organic
Traffic

Referral
Traffic

Email
Marketing
Online
Marketing
Plan

Organic
Traffic

Referral
Traffic

Email
Marketing
ADVERTISING
When you decide how to advertise you need to
consider your mix of marketing and your budget.

Online
Marketing
Plan

Organic
Traffic

Referral
Traffic

Paid Search = CPC = Show ads to searchers
Email
Marketing

Display Ads = CPM = Showing ads to target users
Paid
Search
Traffic

Display
Ads
COST PER CLICK
Google

Online
Marketing
Plan

Organic
Traffic

• More expensive
• Idiot warfare

Referral
Traffic

Bing

• Cheaper

Email
Marketing

• More effective
• Lower Volume

Paid
Search
Traffic

Display
Ads
DISPLAY
You have to decide who your target is and where
they are.
Ads on KSL – Retail vs. Network vs. Wholesale

- $30 per 1000 views
- $3.50 per 1000 views
- $.45 per 1000 views
TARGETING PEOPLE
OR LOCATIONS
What does an ad at the superbowl cost?

What does an ad in the bathroom at the superbowl
cost?
What does an ad on the windshield cost?
FOLLOW-UP
Tony Passey

Assistant Professor, Lecturer
David Eccles School of Business
University of Utah

tony.passey@utah.edu
@tonypassey

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Developing an online marketing plan

Editor's Notes

  1. Once I have a new website, how do I get visitors?