Nguyen Tran Thanh Quy (Winnie) is a Vietnamese national seeking a job in hospitality operations with qualifications including a Bachelor's degree in International Hospitality Management from the University of Derby in Switzerland and over 5 years of experience in roles such as Event Executive, Convention Service Executive, and Administrative Assistant in Vietnam. Winnie has strong computer skills, is fluent in English and Vietnamese, and possesses hospitality experience across operations, events, and culinary functions.

1. Nguyen Tran Thanh Quy (Winnie)
Address: 2B1 – 3 – 5 Garden Court 1, District 7, Ho Chi Minh, Vietnam
Mobile phone: +84 983 357 439
Email: Winnie.nguyen306@gmail.com
Date of Birth: 30/06/1989
Nationality: Vietnamese
Skype ID: chipbum_hehe
Objective To apply my knowledge which I have studied about Hospitality industry to the real world through
getting a job in the lodging operations. Besides, as a highly motivated and driven individual, I want to
improve my interpersonal & leadership skills to satisfy my passion within the International Hospitality
industry
Qualifications & Skills
Computer skills: Typing, Scan/copy/fax, Power Point presentation
Computer Programs: Adobe, Microsoft Office, Microsoft Outlook, Mac OS
Industry specific programs: Fidelio, Cadena, Cenium, Delphi system
Languages Spoken: Mother Tongue (Vietnamese), English (fluent), French (intermediate)
Other skills: Multi-tasking, time management, data filling, customer – oriented service
Education
02/2011 – 07/2012
02/2008 – 07/2011
10/2007 – 01/2008
University of Derby/Campus: SHMS- Leysin, Switzerland
Bachelor of Art with Honors in International Hospitality Management
Concentration on the operational and strategic management of financial, human and physical resources
within international hospitality management context.
Swiss Higher Diploma in Hospitality Management in SHMS- University Center 1854 Leysin,
Switzerland
Focused on Swiss practical hospitality expertise combined with international management
competencies
Main subjects learnt: F&B Management, Room Division Management, Human Resources
Management, and Marketing Management for the service industry, ect.
14 weeks Intermediate Level English Foundation Program with Swiss Education Group (SEG) in
SHMS
Experience
07/2016 - Present
04/2016 – 06/2016
Event Executive (Pre-opening)
JW Marriott Phu Quoc Emerald Bay, Vietnam
Event Executive
InterContinental Asiana Saigon – Ho Chi Minh, Vietnam
Key responsibilities:
 Responding to telephone, fax and e-mail inquiries for groups and functions space
 Upsale business to meet overall budgeted sales and profit targets
 Making appointments for sight inspections and preparing contracts, BEO and supporting
documents to operation team
 Building and maintaining excellent relationship with event organisers, global sales team and
external agencies
Skill demonstrated:

2. 04/2014 – 04/2016
06/2013 – 04/2014
07/2012 – 06/2013
08/2011 – 02/2012
 Negotiation skill
 Proficiency in Delphi system
Convention Service Executive
The Grand Ho Tram Strip – Xuyen Moc - BR – VT, Vietnam
Key responsibilities:
 Responsible for planning, up-selling and detailing all aspects of events with the client,
including verification and modification of space requirements, times, equipment, menus, and
audiovisual.
 Produce and distribute convention resume at least 1 week prior to first day of main group
arrival and communicate any changes and updated information to hotel departments.
 Distribute BEOs for group and affiliates at least 7 days prior to events.
 Conduct the meeting with guests to understand the requirements for their functions.
 Supervision of the banquet staff to ensure guests’ requirements are met and exceeded
Skill demonstrated:
 Excellent communication skills
 Proficiency in Cenium system (for Rooming list, BEO, GI)
 Capable of managing multiple projects & responsibilities with ease
Administrative Admin of Culinary
The Grand Ho Tram Strip – Xuyen Moc - BR – VT, Vietnam
Key responsibilities:
 Manage all office administration responsibilities, including incoming and outgoing mail,
faxes and filing, ensuring a smooth paper flow.
 Reply a wide variety of enquiries from colleagues, vendors, etc, both in person, over the
telephone and via e-mail, responding with the appropriate correspondence.
 Administering the purchase process, maintaining an accurate inventory of all supplies and
equipment within the department
 Maintain filing system as required for correspondence, policies, standards, regulations and
various applications
 Assisting Executive Chef in completing special projects as required
 Carry out any other administrative support duties and responsibilities as assigned
 Coordinate with Convention Service Team for menu/ service timing in BEO function
Skill demonstrated:
 Advanced computer skills in Word, Excel, PowerPoint, Microsoft Outlook, Cadena system,
Cenium system ( Purchasing process, BEO process)
 Strong administration and organization skills with a proven ability to juggle many task
simultaneously in a busy work environment
 Ability to demonstrate tact and diplomacy in communication with the right balance of
common sense, empathy, and business acumen
Administrative Admin of Culinary – Pre-opening team
MGM Grand Ho Tram Strip – BR VT, Vietnam
Key responsibilities:
 Manage all office administration responsibilities, including incoming and outgoing mail,
faxes and filing, ensuring a smooth paper flow
 Assist to Executive Chef for recruitment process including screening interview, 1st
interview
 Assist to HR – Recruitment team for Offer Letter process
 In charge of small project as setting up duty meals for approximately 2,200 employees on
site
 In charge of editing Culinary training manuals for employees
Skill demonstrated:

3. 06/2010 – 12/2010
06/2009 – 01/2010
06/2009 – 01/2010
 Time Management
 Multi-Tasking
Dining Captain
Japanese Gastronomy Shogun restaurant in Geneva
Key responsibilities:
 Provide outstanding customer service to customers
 Maintain cleanliness and housekeeping of working areas
 Train new servers on how to create an excellent dining experience and liquor laws
 Perform stocking duties and inventory maintenance before, during, and after every shift
Skill demonstrated:
 Ability to create a stellar dining experience for customers, read tables and anticipate
customer needs
 Comprehensive knowledge of Japanese cuisine
Banquet Server
4 - stars Hotel Century Best Western - Geneva
Key responsibilities:
 Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in
Banquet Event Order
 Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts
 Welcome and acknowledge all guests according to company standards, anticipate and
address guests’ service needs, assist individuals with disabilities and escort guests to events
 Assist and support other banquet staff in serving guests
 Handle properly and safely all glassware, silverware, linen and props
Skills demonstrated:
 Ability to work under pressure
 Comprehensive knowledge of food and beverage preparation, service standards, guest
relations and etiquette
 Ability to communicate effectively via phone, in writing and in person
 Detail oriented and the ability to walk and stand continuously
F&B Trainee
4 star Hotel Diplomate – Geneva
Key responsibilities:
 Take orders for and serve all food and beverage requests, using suggestive selling techniques
 Handle customer complaints and always ensured customers left with a smile
 Ensure entire bar area, including bar top, floors, tables, and stools are clean
 Shining silverware & glassware, replenishing station stock and cleaning duties
Skills demonstrated:
 Interpersonal and teamwork skill
 Possess high level of accuracy and attention to detail
Waitress
Bat Dat Vietnamese cuisine restaurant in Geneva
Key responsibilities:
 Utilize knowledge of the food menu, wine & liquor menu to make the perfect
recommendation for customers
 Take order and serve to customer
 Prepare bill and deliver to patrons
 Sanitize, reorganize, and uphold station during shift
Skills demonstrated:
 Excellent communication skills and people management

4.  A strong focus on customer on customer service
Training & Certificates
08/2012
11/2012
05/2016
Orientation Training Course – MGM Hospitality
Ho Chi Minh city - Vietnam
History & Brand of MGM Hospitality, SOPs of MGM Hospitality
SafeSteps Training Programs I & II
MGM Grand Ho Tram Beach Resort, Vung Tau, Vietnam
Safesteps - The 360 Food Safety Protection & HACCP standard
Orientation course – IHG
E – learning course from IHG
Honors & Awards
12/2015 Resort’s Employee of the Month - 2015
References Available Upon Request