sample balanced scorecard for managing strategy in an auto dealership, illustrating some of the key objectives & metrics that should be monitored by professionals running auto dealerships

1. Auto Dealership Strategy Map
TFS Template
This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg
Operational Costs
are Well Managed
Operating Costs
Financial
Process
Customer
Learning &
Growth
All Brands / Models
are Profitable
Operating Profit
Ensure
Shareholder
Return
ROA
Optimize Inventory
Management
Average Assets on Stock
Optimal Floor
Planning
Average Vehicles on Stock
Fast Vehicle
Delivery
Average Delivery Time
Maximize Market
Share
Market Share %
High Customer
Expectations
CSI
Increase visibility
and PR Image
Online Media Mention
Attractive
Employer
Applications per Opening
Create
Knowledgeable
Workforce
Trainings Held
Foster Innovative
Culture
Ideas implemented
Efficient Sales
Processes
Sales/Quotations Given
Happy and Loyal
Employees
Employee Retention
Stable Aftersales
Revenues
Aftersales Revenue
Excellent
Aftersales Service
Vehicle Throughput
Increase Customer
Loyalty
Customer Retention Rate