Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
What to Upload to SlideShare
Next
Download to read offline and view in fullscreen.

1

Share

Download to read offline

Living in volatile contexts

Download to read offline

Slides from my presentation at the 2019 Technical Communication Summit in Denver, for the Society for Technical Communication.

This presentation explores the idea that new technologies are creating situations where information delivery must be highly personalised and dependent on the user's context. These contexts may be very short-lived, i.e. volatile. It explores how this is different, and what we need in order to be able to provide useful, personalised information under these conditions.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

Living in volatile contexts

  1. 1. Presentation © 2018-2019 The Transformation Society @TransformSoc @RayGallon Living in 
 Volatile Contexts Molecular Information in Action Ray Gallon http://public.media.smithsonianmag.com/legacy_blog/Nimbus-Minerva-Berndnaut-Smilde.jpg @info4zero
  2. 2. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society In a World of Dynamic, Exponential Knowledge Explosion… Ref: https://lh3.googleusercontent.com/-aUfyb4_j_Bg/VSvmdL2puqI/AAAAAAAAALg/FSPtfbEf4fg/w1199-h675/What-Happens-in-an-Internet-Minute.png
  3. 3. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Contextualization! What can it do for information delivery?
  4. 4. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Picture: Greg Scullin. http://www.weeklytimesnow.com.au/article/2013/03/20/563539_business-news.html Context is Experiential The Gardener Knows the Flower Because He is an Expert in his Field SME
  5. 5. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society The bee knows the flower
 from experience and need h2p://es.slideshare.net/gretacalinda/natures-beauty User
  6. 6. @RayGallon @TransformSoc Presentation © 2019 The Transformation Society It is, therefore, important to give users 
 hooks that allow them to connect between tasks, especially when the context changes. Context is everything! And Knowledge is always contextual The ability to generalise knowledge from one task to another is directly linked to the learner’s ability to switch contexts When switching contexts, we sometimes have to unlearn some things: Say out loud: 5 - 2 = 7 - 3 = 8 - 5 = 125843 - 2795 =125843 - 2795 = Context Change
  7. 7. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society What is Contextualization? The circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood. -Oxford Dictionary Static information A matrix of perceivable, observable, programmed, predicted parameters, events or intents that define an information request. -Information 4.0 Spontaneous
 information
  8. 8. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Contextualization Means Engaging the User Understand user’s global process – not just what 
 s/he does when interacting with your product: How often is s/he interrupted? What does s/he do when interrupted? How long are these interruptions? What are the other regular tasks the user does that relate to use of this product?
  9. 9. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society More About Context Context State: Snapshot of the user’s current situation - volatile Context History: Historic record of user’s different past context states State Vector: A composite made from a collection of context states. Source: Intel
  10. 10. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society A context that only exists for a short time: Ephemeral current conditions Extremely sensitive initial conditions Unpredictable final conditions What is a volatile context?
  11. 11. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society IDENTIFY SOME COMMON 
 VOLATILE CONTEXTS Classify them in order of volatility Classify them in order of economic risk Classify them in order of danger to people Activity
  12. 12. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Molecular information (Microcontent) Autonomous content Simple in style (minimalist) Based on user intent Combinable – assembled in compounds Assembled in 
a compound
  13. 13. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Autonomous content Simple in style (minimalist) Based on user intent Combinable – assembled in compounds A new compound
from recombining
the same molecules Molecular information (Microcontent) Assembled in 
a compound Tagged – rich metadata Profiled – persona oriented Contextualised – responds to contextual needs
  14. 14. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society
  15. 15. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society
  16. 16. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society SignificantConnections ▪ Communication between connected objects ▪ Correlation between simple beacon and online data to get LOCAL information ▪ Ability to deduce condition based on stored data and context state
  17. 17. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Validity vs. Validation Valid in time vs. factually validated Volatile information vs. Persistent Some information is short-lived.
 Needs to be reliable, 
 valid a very short time Some information relates to health, safety, life Needs to be validated and persistent
  18. 18. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society http://thevitruviandvc.github.io/IMAGES/ Musa_Article2_Homepagepic.jpg http://media.tractorsupply.com/is/image/TractorSupplyCompany/going_wireless_1?$360$ Input Process undetectable, code unreadable 
 by humans Our Users’ World… OutputContextualized Decisional Content Channels Needed contextual information: Someone in the field? Wind conditions? Rain?
  19. 19. @RayGallon @TransformSoc Presentation © 2019 The Transformation Society Activity – The Role of Emotion In pairs, tell each other about a difficulty using a technological product, and the emotions that that generated. Make a list of those emotions We now have a list of emotions that users might feel in front of your product. What can you design into your product to prevent those from happening, or to assuage them if they do occur? What if you could personalise these?
  20. 20. @RayGallon @TransformSoc Presentation © 2019 The Transformation Society Connectivism and Emotional Energy Knowledge creation requires personal investment – there is always an emotional component. Knowledge needs to be believable and accepted by respected authorities – thus consensus needs to be built. In any knowledge-building group there is a shared emotional network parallel to the communications network, which must be in resonance. Source: Nikita Basov
  21. 21. @RayGallon @TransformSoc Presentation © 2019 The Transformation Society Resonance The knowledge field and the emotional energy pool co-evolve across the communications network What can we do to create a shared emotional energy pool with users? Can we do it on line, without face-to-face presence? Illustration: Nikita Basov
  22. 22. @RayGallon @TransformSoc Presentation © 2018-2019 The Transformation Society Medical Prescription Government Regulation ? How are you making me safer, better, or more powerful with an AI Home Robot? Would you accept 
 an AI Entity for 
 Health Care?
  23. 23. @RayGallon @TransformSoc Presentation © 2018 The Transformation Society More Information: http://transformationsociety.net ray@transformationsociety.net Thanks for your attention! www.information4zero.org A Personal Note
  • joebcn

    May. 14, 2019

Slides from my presentation at the 2019 Technical Communication Summit in Denver, for the Society for Technical Communication. This presentation explores the idea that new technologies are creating situations where information delivery must be highly personalised and dependent on the user's context. These contexts may be very short-lived, i.e. volatile. It explores how this is different, and what we need in order to be able to provide useful, personalised information under these conditions.

Views

Total views

475

On Slideshare

0

From embeds

0

Number of embeds

15

Actions

Downloads

7

Shares

0

Comments

0

Likes

1

×