1.
The Story behind Travelport Mobile Agent, a
great mobile app dedicated to Travel Agents
And about why everyone is still
amazed about it J

2.
Everything
starts
with
awareness
Learning
how
difficult
the
travel
agents’
work
is,
and
how
o9en
they
need
to
put
their
private
life
aside
to
take
care
of
their
travellers.

3.
Travel
Agents
are
like
doctors
When
a
pa@ent
is
in
pain,
the
doctor
has
to
be
there,
right?
When
a
traveller
is
in
need,
the
Travel
Agent
is
the
doctor.
Copyright:
SeaFle
Municipal
Archives
Follow
Doctors
with
pa@ent,
1999
Item
100429,
Fleets
and
Facili@es
Department
Imagebank
Collec@on
(Record
Series
0207-­‐01),
SeaFle
Municipal
Archives.
Photo
source:
hFps://www.flickr.com/photos/24256351@N04/4058808950

4.
She
needs
to
stop
whatever
she
is
doing
and
focus
on
the
problem
at
hand,
like
finding
a
flight
because
a
traveller
urgently
needs
to
come
back
home,
or
because
he
has
just
missed
a
flight.

5.
Remember
the
volcanic
ash
cloud
in
2010?

6.
Travel
Agents
were
working
24-­‐hour
shi9s,
over
the
weekend,
just
being
there
for
the
travellers,
finding
alterna@ves,
accommoda@on,
etc.

7.
Now,
in
the
21st
century,
technology
is
expected
to
solve
most
of
the
Travel
Agents’
pain
points.
But
in
fact,
it
has
not.

8.
Travel
Agents
s@ll
depend
on
old
systems
to
service
their
customers.

9.
That’s
one
of
the
reasons
travel
agents
o 9 e n
c a r r y
t h e i r
h e a v y
l a p t o p s
everywhere.

10.
Others
take
a
risk,
and
leave
the
laptop
in
the
office…
…but
then
they
always
end
up
driving
back
to
solve
some
urgent
need.

11.
Most
of
the
@mes,
it
only
takes
a
couple
of
minutes
for
a
travel
agent
to
do
what
he
needs
to
do
on
the
GDS.

12.
What
makes
everything
more
challenging
for
the
travel
agents
is
the
fact
that
we
live
in
the
mobile
age.

13.
When
travellers
have
apps
for
everything,
when
everything
they
do
is
on
mobile,
they
expect
their
suppliers
to
be
equipped
at
least
at
the
same
level.

14.
Before
not
so
long
ago,
there
were
no
mobile
apps
for
the
travel
agents,
they
were
s@ll
stuck
to
the
old
GDS
terminal
on
a
Windows
computer…
*Source:
Corbisimages.com

15.
The
AHAAA
Moment!
W h a t
a b o u t
a
mobile
app
that
would
allow
travel
agents
to
access
the
GDS
terminal
right
f r o m
t h e i r
smartphones?
...un@l
one
day
when
TTS
stepped
in.

16.
ACTION!
This
felt
challenging
and
that’s
what
we
do
at
TTS,
Solve the
Unsolved.

17.
So
we
put
together
a
great
team
and
started
brainstorming.
We
kept
going
un@l
we
managed
to
solve
all
the
challenges
and
get
the
long
desired
product.

18.
With
the
full
support
of
the
Travelport
team
in
Portugal,
we
decided
to
release
it
in
three
countries:
Portugal,
Spain
and
Brazil,
as
a
kind
of
concept
test.

19.
What
happened
a9erwards
was
unbelievably
amazing.
The
word
got
out
and
at
TTS
we
started
gekng
requests
from
all
over
the
world.

20.
Travelport
Mobile
Agent
has
changed
how
thousands
of
Travel
Agents
around
the
world
service
their
customers,
but
even
more
important,
it
has
provided
Travel
Agents
the
choice
of
doing
what
they
need
to
do,
when
they
need
to
do,
wherever
they
are.

21.
It
runs
on
tablets
&
smartphones
meaning
that
the
travel
agent
can
immediately
react
to
calls
with
a
simple
push
of
a
buFon.

22.
Nowadays
travel
agents
can
enjoy
the
latest
3.0
version
of
Travelport
Mobile
Agent

23.
Check
out:
What
users
say
about
Travelport
Mobile
Agent
www.Fs.com/en/blog/what-­‐users-­‐say-­‐about-­‐travelport-­‐mobile-­‐agent-­‐
global-­‐survey-­‐results
Travelport
Mobile
Agent
3.0
video
www.youtu.be/5LXTQTjiUcQ
Video
Song
for
Travel
Agents
around
the
world,
made
by
TTS
www.youtu.be/Wyojfal2-­‐kk
Product’
updates
on
the
official
LinkedIn
page
www.linkedin.com/company/travelport-­‐mobile-­‐agent
Travelport
Mobile
Agent
on
desktops:
www.webagent.Fs.com