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The Story behind Travelport Mobile Agent, a
great mobile app dedicated to Travel Agents
And about why everyone is still
am...
Everything	
  starts	
  with	
  awareness	
  
Learning	
  how	
  difficult	
  
the	
   travel	
   agents’	
  
work	
   is,	
...
Travel	
  Agents	
  are	
  like	
  doctors	
  
When	
   a	
   pa@ent	
   is	
   in	
   pain,	
   the	
   doctor	
   has	
 ...
She	
   needs	
   to	
   stop	
  
whatever	
   she	
   is	
   doing	
  
and	
   focus	
   on	
   the	
  
problem	
   at	
 ...
Remember	
  the	
  volcanic	
  
ash	
  cloud	
  in	
  2010?	
  
Travel	
  Agents	
  were	
  working	
  24-­‐hour	
  shi9s,	
  over	
  
the	
  weekend,	
  just	
  being	
  there	
  for	
 ...
Now,	
   in	
   the	
   21st	
  	
  
century,	
  technology	
  is	
  
expected	
   to	
   solve	
  
most	
   of	
   the	
 ...
Travel	
   Agents	
   s@ll	
   depend	
  
on	
   old	
   systems	
   to	
   service	
  
their	
  customers.	
  
That’s	
   one	
   of	
  
the	
   reasons	
  	
  
travel	
   agents	
  
o 9 e n	
   c a r r y	
  
t h e i r	
   h e a v y	...
Others	
  take	
  a	
  risk,	
  and	
  leave	
  the	
  laptop	
  in	
  the	
  office…	
  
…but	
  then	
  they	
  always	
  ...
Most	
   of	
   the	
   @mes,	
   it	
  
only	
  takes	
  a	
  couple	
  of	
  
minutes	
   for	
   a	
   travel	
  
agent...
What	
  makes	
  everything	
  more	
  challenging	
  for	
  the	
  
travel	
  agents	
  is	
  the	
  fact	
  that	
  we	
...
When	
   travellers	
   have	
   apps	
   for	
   everything,	
   when	
  
everything	
   they	
   do	
   is	
   on	
   mo...
Before	
   not	
   so	
   long	
   ago,	
  
there	
   were	
   no	
   mobile	
  
apps	
   for	
   the	
   travel	
  
agent...
The	
  AHAAA	
  Moment!	
  
W h a t	
   a b o u t	
   a	
  
mobile	
   app	
   that	
  
would	
   allow	
   travel	
  
age...
ACTION!
This	
   felt	
   challenging	
  
and	
   that’s	
   what	
   we	
  
do	
  at	
  TTS,	
  Solve the
Unsolved.
So	
   we	
   put	
   together	
   a	
   great	
   team	
   and	
   started	
  
brainstorming.	
  We	
  kept	
  going	
  u...
With	
  the	
  full	
  support	
  of	
  the	
  Travelport	
  team	
  in	
  Portugal,	
  we	
  decided	
  
to	
  release	
 ...
What	
   happened	
   a9erwards	
   was	
   unbelievably	
  
amazing.	
  The	
  word	
  got	
  out	
  and	
  at	
  TTS	
  ...
Travelport	
   Mobile	
   Agent	
   has	
   changed	
   how	
   thousands	
  
of	
   Travel	
   Agents	
   around	
   the	...
It	
   runs	
   on	
   tablets	
   &	
   smartphones	
  
meaning	
   that	
   the	
   travel	
   agent	
   can	
  
immedia...
Nowadays	
  travel	
  agents	
  can	
  enjoy	
  the	
  latest	
  
3.0	
  version	
  of	
  Travelport	
  Mobile	
  Agent	
  
Check	
  out:	
  
What	
  users	
  say	
  about	
  Travelport	
  Mobile	
  Agent	
  
www.Fs.com/en/blog/what-­‐users-­‐say...
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Travelport Mobile Agent - The story behind one great app for travel agents

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Many people ask us how TTS came up with the idea of Travelport Mobile Agent. So here we are, revealing the whole story.

Travelport Mobile Agent is the first solution providing mobile access to the GDS, more exactly, all Travelport GDS - Galileo, Apollo, Worldspan - offering full mobility to the travel agent in a secure environment and with an optimized user experience.

Published in: Travel

Travelport Mobile Agent - The story behind one great app for travel agents

  1. 1. The Story behind Travelport Mobile Agent, a great mobile app dedicated to Travel Agents And about why everyone is still amazed about it J
  2. 2. Everything  starts  with  awareness   Learning  how  difficult   the   travel   agents’   work   is,   and   how   o9en   they   need   to   put   their   private   life   aside  to  take  care  of   their  travellers.  
  3. 3. Travel  Agents  are  like  doctors   When   a   pa@ent   is   in   pain,   the   doctor   has   to   be   there,   right?   When  a  traveller  is  in  need,  the  Travel  Agent  is  the  doctor.   Copyright:  SeaFle  Municipal  Archives  Follow   Doctors  with  pa@ent,  1999     Item  100429,  Fleets  and  Facili@es  Department  Imagebank  Collec@on  (Record  Series  0207-­‐01),  SeaFle  Municipal  Archives.   Photo  source:  hFps://www.flickr.com/photos/24256351@N04/4058808950    
  4. 4. She   needs   to   stop   whatever   she   is   doing   and   focus   on   the   problem   at   hand,   like   finding  a  flight  because   a   traveller   urgently   needs   to   come   back   home,   or   because   he   has  just  missed  a  flight.    
  5. 5. Remember  the  volcanic   ash  cloud  in  2010?  
  6. 6. Travel  Agents  were  working  24-­‐hour  shi9s,  over   the  weekend,  just  being  there  for  the  travellers,   finding  alterna@ves,  accommoda@on,  etc.  
  7. 7. Now,   in   the   21st     century,  technology  is   expected   to   solve   most   of   the   Travel   Agents’  pain  points.             But  in  fact,  it  has  not.  
  8. 8. Travel   Agents   s@ll   depend   on   old   systems   to   service   their  customers.  
  9. 9. That’s   one   of   the   reasons     travel   agents   o 9 e n   c a r r y   t h e i r   h e a v y   l a p t o p s   everywhere.  
  10. 10. Others  take  a  risk,  and  leave  the  laptop  in  the  office…   …but  then  they  always  end  up  driving   back  to  solve  some  urgent  need.  
  11. 11. Most   of   the   @mes,   it   only  takes  a  couple  of   minutes   for   a   travel   agent   to   do   what   he   needs   to   do   on   the   GDS.    
  12. 12. What  makes  everything  more  challenging  for  the   travel  agents  is  the  fact  that  we  live  in  the  mobile   age.  
  13. 13. When   travellers   have   apps   for   everything,   when   everything   they   do   is   on   mobile,   they   expect   their   suppliers  to  be  equipped  at  least  at  the  same  level.  
  14. 14. Before   not   so   long   ago,   there   were   no   mobile   apps   for   the   travel   agents,   they   were   s@ll   stuck   to   the   old   GDS   terminal   on   a   Windows   computer…   *Source:  Corbisimages.com  
  15. 15. The  AHAAA  Moment!   W h a t   a b o u t   a   mobile   app   that   would   allow   travel   agents  to  access  the   GDS   terminal   right   f r o m   t h e i r   smartphones?   ...un@l  one  day  when  TTS   stepped  in.  
  16. 16. ACTION! This   felt   challenging   and   that’s   what   we   do  at  TTS,  Solve the Unsolved.
  17. 17. So   we   put   together   a   great   team   and   started   brainstorming.  We  kept  going  un@l  we  managed   to   solve   all   the   challenges   and   get   the   long   desired  product.  
  18. 18. With  the  full  support  of  the  Travelport  team  in  Portugal,  we  decided   to  release  it  in  three  countries:  Portugal,  Spain  and  Brazil,  as  a  kind   of  concept  test.  
  19. 19. What   happened   a9erwards   was   unbelievably   amazing.  The  word  got  out  and  at  TTS  we  started   gekng  requests  from  all  over  the  world.  
  20. 20. Travelport   Mobile   Agent   has   changed   how   thousands   of   Travel   Agents   around   the   world   service   their   customers,   but   even   more   important,   it   has   provided   Travel   Agents   the   choice   of   doing   what   they   need   to   do,  when  they  need  to  do,  wherever  they  are.  
  21. 21. It   runs   on   tablets   &   smartphones   meaning   that   the   travel   agent   can   immediately   react   to   calls   with   a   simple  push  of  a  buFon.  
  22. 22. Nowadays  travel  agents  can  enjoy  the  latest   3.0  version  of  Travelport  Mobile  Agent  
  23. 23. Check  out:   What  users  say  about  Travelport  Mobile  Agent   www.Fs.com/en/blog/what-­‐users-­‐say-­‐about-­‐travelport-­‐mobile-­‐agent-­‐ global-­‐survey-­‐results       Travelport  Mobile  Agent  3.0  video   www.youtu.be/5LXTQTjiUcQ       Video  Song  for  Travel  Agents  around  the  world,  made  by  TTS   www.youtu.be/Wyojfal2-­‐kk       Product’  updates  on  the  official  LinkedIn  page   www.linkedin.com/company/travelport-­‐mobile-­‐agent       Travelport  Mobile  Agent  on  desktops:   www.webagent.Fs.com      

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