Redefining your selling experience Steven Bassett, Product and Operations, Global Account Manager – Travelport

1. Redefining your selling experience
Overview – Travelport CTD Event May 2017

2. Reaffirming the value of Travelport Smartpoint

4. Developments have left CTDs searching in
multiple places for information
Low Cost Carriers in Europe
Source: WTAAA/IATA NDC Awareness Survey October 2015
On average, agencies book
26% of their air reservations
outside the GDS
76% of agents book airlines’
ancillaries
- 71% book on airline websites
- 33% call the airline directly

5. And created inefficiencies
Source: Travelport agency survey Sept 2015 [Sample ~700]
Over half of agents (54%) are
spending upwards of 30 mins of their
day on airline websites
And 26% of them spend over an hour
72% of travel agents need to leave
their GDS workflow at least occasionally
to check rates on airline websites
Almost 30% need to this frequently
76% of agents need to check
with an airline at least
occasionally to understand
what is included in a certain
fare
And 37% say they frequently
need to do so

6. The impact…
The majority of Retail Leisure Agents feel they
are at a strong disadvantage compared to
airline websites:
• 79% perceive they are at an extreme or
moderate disadvantage to compete with airlines
to sell ancillaries
• 71% perceive they are at an extreme or
moderate disadvantage to compete with airlines
to sell branded fares
Source: WTAAA/IATA NDC
Awareness Survey October 2015
Let’s take a look how Travelport Smartpoint can help…Today

7. Access branded fares and ancillaries from your desktop
With one simple click you have
immediate access to all the
services offered in each cabin
Capture every sales opportunity
and increase loyalty at the same
time
With no need to visit the airlines
website
54% of agents at least occasionally book carriers
which offer unfamiliar fares families and products
with another 13% doing this frequently

8. Compare and sell airline offers more easily
See what’s included and what’s
available for a little more
Click on the icon to view all the
carriers ancillaries
Helping you make the right travel
choices for your customer

9. Sell more airline products more often
Detailed information via easy to
use booking screens makes
selling ancillaries quick and easy
Click on the icon to view all the
carriers ancillaries

10. Book network airlines and low cost carriers with one
entry
Access 400+ network and low cost
carriers
Bookable from the same entry to
maximize efficiency
Interrupting your workflow is a thing of
the past
80% of agents book low cost carriers, with
45% booking them frequently*
*Source: Travelport agency survey Sept 2015 [Sample ~700]

11. With over 200 airlines’ branded fares

13. Hotels - travel agents are spending considerable time
looking in multiple places

14. According to our agency research:
Source: Travelport agency survey Sept 2015 [Sample ~700]
80% of agents visit non GDS sources
to look up air/hotel/car information
at some point during their day
1 in 3 travel agents need to do this
more than 3 times a day
42% of travel agents spend
more than 30 minutes of their
day checking hotel websites
More than 1 in 10 spend over
an hour
60% of travel agents are frequently
asked to recommend the best hotels
by their customers

15. Sell more hotel and car rental
650,000+
Unique hotel
properties
35,000+
Car rental
locations

16. Sell more hotel and car with ease
Improved navigation, graphical
mapping and interactive
screens makes finding the
relevant travel options quicker
than ever before

17. Sell more hotel and car with ease
Quickly access hotel
rates, description
and images with a
single click
With no need to visit
the hotels website

18. Make more informed hotel choices
TripAdvisor ratings and top
5 reviews directly viewable
from hotel availability

19. Alerts that highlight further sales opportunities
Forgetting to offer a hotel is a thing
of the past
Agent alerts remind an agent to
book a hotel when the flight
includes an overnight stay

21. And the results are in….
We asked our customers
which features of
Travelport Smartpoint
they valued most
1. Queues (by TMC participants)
2. Ability to filter search results to return
carrier / destination specific information
3. Trip Quote
4. Seat maps
5. Ability to quickly access recent PNR History
6. Hover over unfamiliar city codes to see more
information/decode information
7. PNR Integration (Hotel and Air)
8. Ability to customize look and feel of screens
to suit your preferences
9. Quick Commands to access external sites
10. TripAdvisor Ratings
Source: Travelport agency survey Sept 2015 [Sample ~700]
Many of the top rated features are
those that enable our agents to work
smarter and be more productive

22. Graphical alongside Cryptic – work the way you want
> FS2DEN15JANTPE20JANNRT--HKG25JANLAX29JANDEN.D++-BUSNS
It’s not either or….
The graphical
capabilities in
Travelport Smartpoint
compliment your
cryptic expertise

23. The choice to personalize to suit your needs
Color themes,
fonts, window
layouts allow your
agents to
personalize and
work in a way that
meets their needs

24. Double the amount of information
Hover over decode of
carriers, airports,
terminals and
equipment
16 lines of availability
and 26 classes of
services
Just click to access fare
rules, fare quote
details and much more

25. Faster day to day processes
Eliminates the need to check
frequently used queues
throughout the day
Proactively poll up to 10 queues
and queue categories
53% of agents are spending at least 15
minutes checking queues every day
A further 34% spend between 15-30
mins
Source: Travelport agency survey Sept 2015 [Sample ~700]

26. Send travel options quickly and easily
Just click +TQ to add travel
options*
A quick and easy way to
send travel quotes/options
to travelers
65% spend time sending
travelers at least 2 to 3 sets of
quotes before they book
Whilst 17% need to send more
than 3 quotes per booking
Source: Travelport agency survey Sept 2015 [Sample ~700]*Travelport Apollo/Galileo only

27. Send travel options quickly and easily
From the ePricing booking
tool
A quick and easy way to
send travel quotes/options
to travelers
65% spend time sending
travelers at least 2 to 3 sets of
quotes before they book
Whilst 17% need to send more
than 3 quotes per booking
Source: Travelport agency survey Sept 2015 [Sample ~700]

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