What's happening in logistics
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A presentation by Joe Couto, Accellos Senior Vice President and 3PL General Manager at Afri-logistics and Supply Chain Summit 2016 in Johannesburg, South Africa.
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What's happening in logistics
- 1. Supply Chain Accelerated March, 2016 Dovetail WMS & Logistics Conference
- 2. Digital Disruptors Consumerization Omni Channel Commerce Everywhere Setting the Digital Stage Q & A WHAT’S HAPPENING IN LOGISTICS?
- 4. DIGITAL UPSTARTS The hotel industry was disrupted by Airbnb. The handyman industry was disrupted by TaskRabbit. The music industry was disrupted by Apple and Spotify.
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- 6. RESTING ON OUR LAURELS IS NOT IN OUR DNA
- 7. DIGITAL DISRUPTOR -- NETFLIX Control the product experience. Use digital processes in every facet of the business. Price based on your current and future costs, not historical rates
- 8. DIGITAL DISRUPTOR - UBER Global - Uber has said its mission is to be in every city globally with a population of more than 200,000 people. Growing - South African cities have been some of the fastest growing Uber markets in the world. Transforming - “Uber has transformed the way people think about their transportation options in Africa,” Uber said. “The way people think about transportation and are moving around their cities is changing, and Uber is a big part of that change.”
- 10. CONSUMERIZATION
- 11. WHAT IS CONSUMERIZATION? Consumerization is the specific impact that consumer- originated technologies can have on enterprises. Consumerization is not a strategy or something to be “adopted.” Consumerization can be embraced and it must be dealt with, but it cannot be stopped.
- 12. WHAT DOES THAT MEAN FOR ME? Increased User Satisfaction 76% 82% 70% Increased Business Agility Increased User Productivity
- 13. WHY DO USERS PREFER CONSUMER DEVICES FOR ENTERPRISE ? 13 • Better user experience on consumer grade devices • Enterprise Apps and Consumer Apps on One Device • Work from anywhere, 24/7 access to work and personal data • Different models - COPE (corporate owned personal enabled), BYOD (bring your own device)
- 14. OMNICHANNEL
- 15. WHAT? AN AMAZON BOOK STORE! Omni-channel at it’s heart – Order online and pick up locally – Physical store offers upsell opportunities – Location data gives insight into stocking decisions – Physical presence allows for streamlined logistics
- 17. INCREASINGLY MOBILE “We project that mobile phones will generate 15% of eCommerce sales by 2020 and tablets will generate 33% of eCommerce sales in the same time frame.”
- 18. FREQUENCY OF ENGAGEMENT Today’s business person Has access to their phone or tablet 90% of their day Checks their mobile device 150 times per day Where does our old friend the PC fit?
- 23. SCREENAGER A person in their teens or early twenties who has an aptitude for computers and spends much time on the Internet.
- 24. DIGITAL ENTERPRISE A digital enterprise is a company that utilizes technology to build competitive advantage.
- 25. DIGITAL TRANSFORMATION 25 1. Understand the Value of The Digital Enterprise 2. Prioritize what needs to get automated and converted into Digital Formats (Files/images, etc.) 3. End to End Visibility (how do we integrate various aspects of the business, IT capabilities?) 4. Consistent user experience across the digital enterprise
- 26. DIGITAL CHALLENGES In order to compete effectively enterprises need digital skills across the whole value chain. Vendors That Have The Digital Expertise Can Make That Transformation Easier For You!
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- 29. CONSUMERIZATION THE HIGHJUMP WAY HighJump One Powering a Converged Experience • Both for your applications • And your devices With the Right Type of Simplification: • Focused on tasks • Displaying the right data instead of ALL data Driving Adoption and Agility
- 30. A WISE MAN ONCE SAID…
- 31. 31 Joe Couto COO Logistics Business Unit Any Questions?
Editor's Notes
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- Becoming a digital enterprise Companies that want to hit their digital sweet spot need to do four things. Firstly, they need to understand, really, where is the value of digital? Is it in marketing? Is it in sales? Is it in automating operations or a combination of all of those? Secondly, they need to prioritize. There are always too many things to do in the digital portfolio, and focusing on the ones that count is important. Thirdly, they need to take an end-to-end view, ensuring that customers receive a joined-up experience from end to end and that all functions are working together. And then, finally, they need to look at their portfolio of businesses and understand what impact digital may have on valuations, and they should focus on what the needed or required capabilities are going forward and perhaps rebalance the portfolio accordingly. Perhaps what is most challenging for organizations is to operate in a joined-up, end-to-end way. Many organizations are siloed around different functions or geographies. But digital customers expect a fully consistent and joined-up experience. And that requires companies to think quite differently about the way they organize, their governance structures, and their standards for data and systems. About the Author Paul Willmott is a director in McKinsey’s London office.
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