Haroon Elsarrag "How American clients see Ukraine"
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Major issues that clients from US have about working with Ukrainian IT. Struggles of communication between distributed teams. Ways of setting up and improving relationship between American clients and Ukrainian developers: 1) Communication; 2) Attention to details - writing notes; 3) Tracking process; 4) Building strong relationships.
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Haroon Elsarrag "How American clients see Ukraine"
- 1. Trust sourcing THINK OUTSIDE THE CODE THINK SOLUTIONS TRUST SOURCING
- 2. Trust sourcing ABOUT US www.trustsourcing.com Haroon Elsarrag, Chief Executive officer Marc L. Bass, Chief operating Officer Trust Sourcing is an American IT company based in Los Angeles with a large production center in Kyiv, Ukraine founded in 2005.
- 3. Trust sourcing www.trustsourcing.com “How American clients See Ukraine” Haroon Elsarrag
- 4. Trust sourcing www.trustsourcing.com background - started in 2001 - Over 200 projects - Over 500 programmers
- 5. Trust sourcing www.trustsourcing.com - The good - The bad - The ugly! How American clients See Ukraine
- 6. Trust sourcing www.trustsourcing.com The good - Programmers - Code - logic - Good value - ‘Can do’ attitude
- 7. Trust sourcing www.trustsourcing.com The bad - Low commitment - Overcomplicated - Risks to business continuity - Increased risks
- 8. Trust sourcing www.trustsourcing.com The ugly Legal Political Culture Security
- 9. Trust sourcing Difficulties Communication Time difference Onboarding process www.trustsourcing.com
- 10. Trust sourcing Solve those issues Speak out Write it down Take notes during the meetings and calls. Send follow-up email with key notes after the communication. Track and manage Use collaborative software to plan and track all tasks and progress on the project. Relationship Share some personal news with your clients and ask about their own life. Build human relationship for a long time. Daily, weekly, monthly calls. Video calls and conferences. Don’t be afraid to turn on the camera! www.trustsourcing.com
- 11. Trust sourcing Questions? www.trustsourcing.com Haroon elsarrag Haroon.elsarrag@trustsourcing.com Get monthly newsletter http://blog.trustsourcing.com/
- 12. Trust sourcing Trust sourcing Let’s rock! P.s.: WE’re hiring!