Minister of Housing Jan Vapaavuori invited Kaj Hedvall, Doctor of Science (Econ), Tuuli Kaskinen, Master of Science (Econ), and Matias Johansson, Master of Arts (M.A.) to form a committee of enquiry, with the task of exploring the current status of residential property housing management and obstacles preventing development in the field. The committee was also tasked with proposing development measures based on its report. This report makes the focal observation that the field of housing management is affected by challenges very similar to those faced by other property sector services: building a genuine customer relationship is difficult, quality service is not differentiated from low-grade service, and pricing principles are unclear. Other important development areas covered include the development of customer relationships, improving the comparability of prices and services, reorganising housing management tasks, and networking. The report also examines the prospects of expanding the rather minor role of housing managers in order to improve energy efficiency, and questions pertaining to education. The key findings are summarised in nine statements, the related observations and actions. Read the whole report: http://www.ymparisto.fi/default.asp?contentid=402821&lan=fi&clan=en

1. The Future of
Housing
Management
Tuuli Kaskinen
Demos Helsinki

2. - Building a genuine
customer relationship
is super important.
- Quality service should
be differentiated from
low-grade service
- Pricing principles
should be clear and
open.

3. - Building a genuine
X
customer relationship
is super important.
- Quality service should
be differentiated from
low-grade service
- Pricing principles
should be clear and
open.

4. 1
Janitor Construction Bank
firm
Housing
management
Chair Board
person Housing management
must make clients into
kings.

5. 1
Janitor Construction Bank
firm
Housing
management
Chair Board
person Housing management
must make clients into
kings.

6. 2
10 > 4
Good quality differs from bad:
Prices and services to be displayed

7. 3
From Jack of all trades into a
housing management team. Kuvat: Bill Brookman ja Orchester Santa Maria

8. 3
From Jack of all trades into a
housing management team. Kuvat: Bill Brookman ja Orchester Santa Maria

9. 4
The housing management sector is
developing in a way typical of service Kuvat: LIFE ja Left Shoe Company

10. 4
The housing management sector is
developing in a way typical of service Kuvat: LIFE ja Left Shoe Company

11. 5
Housing Housing Housing
company company company
Housing
manager
Open information is property of

12. 5
Housing Housing Housing
company company company
Housing Housing Housing
company company company
Housing
manager
Housing Housing Housing
manager manager manager
Open information is property of

13. 7
€/a ing
€/a
00 f
4 0 Roo
00 ion
3 0 ndit
co
Air
Heating
40 000€/a
Windows
5 000 €/a
Electricity
2 000€/a Walls
8 000 €/a
Water
14 000€/a Wa
6 0 ter
00
€/a
Housing manager is a key gatekeeper of
energy consumption in houses.

14. 6
Energy smart repairs
Maintenance program
Renovation plan
Financing plan
Strategy creates common value.

15. 6
Energy smart repairs
Strategy
Maintenance program
Renovation plan
Financing plan
Strategy creates common value.

16. 8
Training exists, but the best people needed

17. 8
Training exists, but the best people needed

18. 8
Training exists, but the best people needed

19. 9
§
The sector will not be developed through
regulation.

20. 9
X
§
The sector will not be developed through
regulation.

22. Load the report:
http://www.ymparisto.fi/download.asp?
contentid=133582&lan=fi
Tuuli Kaskinen
Demos Helsinki
+358 50 5149752
tuuli.kaskinen@demos.fi
www.demos.fi
@Tuulikas