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Building a Creative
Culture
Charlotte Gauthier - UXPA - March 2017
“The role of a creative
leader is not to have all
the ideas; it's to create a
culture where everyone
can have ideas and feel
that they're valued.”
What is creativity?
Creativity (n.) -
The use of imagination or
original ideas to create
something; inventiveness.
Can you use it in a
sentence?
“Firms are keen to
encourage creativity.”
“We owe it to them to
make sure they get a fair
return for their creativity,
flair and inspiration.”
“Working in an office can
suck out all of the energy
and creativity in your
system.”
Oh.
Why do you
need creativity?
More Productivity.
More Money.
More Joy.
How can you
encourage creativity?
Empathise.
We encourage empathy
for our users - so why not
for each other?
Switch perspectives.
Give context.
Build backwards from the
future.
Inspire a thirst for
knowledge.
Continually test your
thinking.
Encourage leadership.
Leadership comes from
within.
Facilitation > Command
Trust people.
Your preferences are not
the arbiter of correctness.
Devolve decisionmaking.
Trust begets trust.
Don’t compromise.
Don’t work for people
who stifle your creativity.
Don’t work for people
who expect you to stifle
your teammates.
“But it won’t work
in my industry!”
Sure it will.
It works in the military.
USS Santa Fe
It works in manufacturing.
NUMMI
“Great!
I’m going to schedule a
hack day!”
Compartmentalised
creativity doesn’t work.
Cramming creativity into
a tiny box is a sure way to
discourage people.
“Any last words?”
Giving them ownership
will give you freedom.
Thank you.
@thenewcharlotte
charlotte@charlottegauthier.com

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