A talk given by Aino Hanttu at UXPA UK's April 2017 event covering "Investigating Service Design". http://uxpa-uk.org/events/exploring-service-design/ Check out our Events page to see what's coming up in the future: http://uxpa-uk.org/events/

1. UXPA London April 20th 2017
Aino Hanttu
Service Design Lead at Futurice
@ainohanttu
@futurice
Transformation
starts with
people

2. Founded in 2000
300+ employees from 22 countries
8th year in a row profitable growth
YOY growth 30%
Helsinki
Tampere
Stockholm
Berlin
Munich
London
We help our customers
succeed in digital
business_

3. The digital disruption
needs builders, innovators
and change agents to show
the world the way_
That’s us

4. Our clients_

5. We help our clients achieve
digital transformation
on 3 levels_
Creating a culture that
makes innovation
happen
Discovering and
designing new digital
services
Developing, scaling
and sustaining digital
services

6. We help our clients achieve
digital transformation
on 3 levels_
Creating a culture that
makes innovation
happen
Discovering and
designing new digital
services
Developing, scaling
and sustaining digital
services

10. Transformation
1_ starts with a vision
2_ starts from the top
3_ is about building internal capabilities

13. Transformation
1_ starts with a vision

18. Transformation
2_ starts from the top

24. OPEN SOURCE & AVAILABLE AT
LEANSERVICECREATION.COM
EASY TO USE CANVASES FOR ALL
STAGES OF PRODUCT
DEVELOPMENT
TOOLKIT FOR CHANGE
WRITTEN TEACHING GUIDES ON HOW
TO USE EACH CANVAS

25. Transformation
3_ is about building internal capabilities

32. Transformation
1_ starts with a vision
2_ starts from the top
3_ is about building internal capabilities

33. Thank you_
Ps. we really really love feedback.
aino@futurice.com